Reviews 4.1
1,385 total
JOSH
1 reviews US
good service and good quality and great…
good service and good quality and great selections.
Date of experience: March 07, 2018
Thanks.
TP
1 reviews US
Last experience not up to their usual high standards
I've been getting amazing furniture from Hoot Judkins for years, but was really disappointed in this last experience. Ultimately we got our furniture and we like it, but it was a lot of effort on our part. First up, if I show up to your store with my husband, 2 kids and mother in law (and her cane), I intend to buy something. Everyone on the floor seemed more interested in a football game that was playing. When the employee didn't think they carried what I wanted, he didn't tell me that the floor manager was there. When I asked downstairs, the game was more important than anything else. So I went home and tried to find somewhere else to shop for the kind of loft bed I needed, but everyone else has terrible reviews, so I tried calling Hoot Judkins. This time someone gave me a website to look through, not terribly helpful. I called again and FINALLY was put on with the floor manager, Joseph, who was very helpful and helped me order something that was almost what I wanted. He needed to check on the stairs I wanted to go with the unit, and called back that weekend, but we never connected and after that one call back never returned my calls or emails. I was told the unit would be ready in December. No one at that point told me that it was coming from China and might take more than the 8-10 weeks the receipt indicated. I called many more times, was told about the China thing, and finally received the unit in March, two months after I expected it to arrive The delivery and set up guys were AMAZING. They were sweet, fast and left the room clean. Ultimately we like the bed, but I'm not sure I'll be going with Hoot Judkins again!
Date of experience: March 07, 2018
Ack! Certainly sounds like we failed you in the beginning. I am sorry you didn't get the level of service you were expecting. I will certainly speak to my staff in order to make improvements. I am glad that ultimately you are happy with the product. We prefer to deal with domestic manufacturers that are more reliable with their lead time, but some products (like your loftbed) simply aren't available domestically. I hope you will consider giving us another opportunity to assist you in the future. Bobby Watson (Owner)
herb
1 reviews US
I received excellent service and my…
I received excellent service and my salesman went above and beyond getting the furniture delivered. The quality of the furniture is as good as I would expect for the price. I really like that it was actually made in California. I'd give 5 stars but this is my first purchase from the "Hoots" and I never give top rating on a first purchase. A guy has to have standards afterall.
Date of experience: March 07, 2018
Thanks! Please come back soon so we can get that 5th star. ;-)
Ted
1 reviews US
Great selection with relatively…
Great selection with relatively accurate Quality Scores, which helps narrow the search rapidly. Their top line furniture is as good as it gets -- without the extra pricing. My favorite spot in Bay Area for this kind of thing.
Date of experience: March 13, 2018
Thank you!
JEAN
1 reviews US
Couldn’t believe how fast and efficient…
Couldn’t believe how fast and efficient delivery was! I buy furniture that will last, and I don’t buy furniture often, but I almost always buy it from Hoot Judkins.
Date of experience: March 16, 2018
Thank you!
Mary Doffing
1 reviews US
My bookcases are beautiful!
My bookcases are beautiful! Also the delivery person was very careful, helpful and polite. The whole experience from ordering to delivery was excellent.
Date of experience: March 16, 2018
Thanks!
Nosli
1 reviews US
Great service
Great service. Good products
Date of experience: March 17, 2018
Thanks!
Carl Johnson
1 reviews US
Almost to easy
Almost to easy, pick your item, pick your ship date, it’s in your house before you know it. Delivery was on time!
Date of experience: March 17, 2018
Thanks! We try to make it as simple as possible.
CAROLYN
1 reviews US
Go to Hoot first and save some time…
Go to Hoot first and save some time shopping Great Service too !
Date of experience: March 17, 2018
Thank you.
Keith
1 reviews US
I wish I could afford more HJ furniture!
We recently bought a really pretty dresser from Hoot Judkins. It’s not solid wood like I would have liked, but honestly, solid wood pieces are just not in my price range. I like that HJ has affordable pieces that are still attractive to look at and not just really expensive furniture. Nick at HJ made the purchase and pick up of the dresser a very smooth and fast process. He and a coworker loaded it into my husband’s car for him. Thanks for that!! It’s my dream to over the years replace all my junky furniture with a piece at a time as the funds become available. I will be shopping more at Hoot Judkins!
Date of experience: March 19, 2018
Thank you! We look forward to assisting you again in the future.
LENARD
1 reviews US
We have purchased furniture from Hoot…
We have purchased furniture from Hoot Judkins since 1977. We have always been pleased with the quality of furniture and excellent customer service. This was the first time we ordered furniture and had it delivered. Great service from the delivery staff. We are very happy with our new dining table.
Date of experience: March 24, 2018
Thank you!
Marshall Davis
1 reviews US
Great catalog on web site but not at…
Great catalog on web site but not at all user friendly to get info, talk to someone or place an order. Excellent customer service once I found the contact phone number way down at the bottom of your site.
Date of experience: March 24, 2018
Thank you for your feedback. I am sorry you had such a bad experience. We are in the process of designing a new website and I would appreciate your insight into how we can make the process better for the consumer. Please feel free to email me directly at [email protected] Thanks for your time. Bobby
JOAN
1 reviews US
Excellent help,good quality furniture…
Excellent help,good quality furniture and a willingness to accommodate delivery times. I would highly recommend them.
Date of experience: March 25, 2018
Thank you!
JEAN & ROSALI
1 reviews US
Customer Service good but poor quality..
Customer Service good but poor quality..
Date of experience: March 26, 2018
Thank you for the feedback. I looked your sale and it appears you had problems with a bed, and now we are replacing it with a different model. I have emailed the manufacturer of the original bed and detailed the problems you are experiencing. I believe they are going to change the design to prevent future problems. Thanks again. Bobby
DIANE
1 reviews US
Office and guest bedroom remodel
I remodeled my office two years ago and guest bedroom this year with furniture from Hoot Judkins. The manufacturer for both rooms was Stuart David. I can't begin to tell you how happy I am with the results. Great design and impeccable craftsmanship and quality. Both rooms are now beautiful and totally awesome! It is a real pleasure to do business with Hoot Judkins, and particularly Joel. I changed my mind several times about the finishes and pieces to be included, and Joel accommodated each change with total professionalism. The delivery was handled perfectly. Hoot Judkins will always be my first choice if I ever need more furniture.
Date of experience: March 26, 2018
Thank you very much.
ROY
1 reviews US
Excellent Purchase Experience
Everything went the way I wish it did every time I buy retail. I made calls and was always spoken to politely. The bookcase arrived on time, had no defects, and was carried out and placed into my truck for me. The attendant checked the way I tied the back window down over the overhang and gave me the okay. We exchanged pleasantries and I was on my way. The website was easy to navigate and informative. I ordered with no problem. Thank you.
Date of experience: March 26, 2018
Thanks!
MIKE
1 reviews US
Awesome service
Awesome service
Date of experience: March 27, 2018
Thanks!
Nancy Hird
1 reviews US
I love the furniture but the delivery was a problem.
I love the furniture! My only complaint is that they said they tried to reach me to schedule a delivery one time and I did not respond. I did not receive that message and I don't know why but they should have tried again rather than waiting 2 months. Once they did contact me again, the delivery was scheduled and everything was fine.
Date of experience: March 28, 2018
Thank you for the feedback. We are aware of this problem and we are working with our software company to notify customers via email when products arrive. Thanks again!
GEORGE
1 reviews US
Very good service
Very good service. Ordered online, verified stock, went in picked it up and boom al done. Thanks Hoot! gn alameda
Date of experience: March 31, 2018
Thank you!
MARY ANN
1 reviews US
Terrific service
Terrific service - even delivered early for us so we could have our new furniture by Easter. Would certainly recommend your store to any of our friends! Thanks for the great service! And, the chairs we ordered are fantastic. Everyone loves how comfortable they are!
Date of experience: April 02, 2018
Thank you!
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About
Hoot Judkins offers the best selection of Real Wood Furniture in the Nation. We carry an extensive collection of furniture, made in the USA, from real wood and finished with low VOC products. Several of our top selling lines are made entirely in California, who has some of the most strict finishing standards in the world. Plus, these products are being shipped a very short distance reducing the dependence and cost of fuel and reducing the need for additional packaging materials. We consolidate our delivery trucks reducing our dependency on fuel. In order to expand our selection and price, we do offer some imported furniture. However, we are extremely selective about the products and quality. We only buy from reputable US manufacturers that build quality furniture built to last. We do not buy into the mentality that furniture is "disposable" and should only last a few years.