Reviews 3.7
540 total
Jody White
1 reviews US
Outstanding customer service
I ordered a pair of Honeylove faux leather leggings for a new years special event. I had paid for overnight shipping to ensure it would arrive on time. The evening of December 29th I received a message from the shipping company that the delivery would be delayed until January 2nd. I called Honeylove Customer Service on December 30th. They were very understanding. Even though it was the shipping company’s delay, they issued a refund of the overnight shipping charge while I was on the phone. Later that same afternoon, they emailed with the full refund of the item and apologized for my inconvenience and disappointment. The generously suggested I donate the item I could no longer use. What an outstanding customer service experience.
Date of experience: December 30, 2023
Hali Sklar
1 reviews US
I love the fit of their bras and their customer service!
I love the fit of their bras, but more than that when one of the bras I owned had the straps come undone randomly, customer service simply sent me a brand new bra with a couple days! With no arguing, no bargaining and no complaints. They were extremely helpful and courteous to my problem. I would not only recommend them for the quality of their bras, but also for their level of customer service.
Date of experience: December 08, 2023
Dinkleboo
1 reviews US
Quality and High Touch Customer Service
I ordered a couple of items, and one really did not fit properly. It wasn't a matter of size, I am too short for the cammie body. I reached out to CS, and even tho the item was final sale, they gave me a store credit, which I will absolutely use because their products are high quality. I really appreciated their fast response, and a response that made me feel valued.
Date of experience: December 20, 2023
Lucy Slusher
1 reviews US
Excellent Customer Service and…
Excellent Customer Service and attention to detail. quick responses.
Date of experience: December 17, 2023
Shawn
1 reviews US
Stellar Customer Service !!!
Katrina quickly addressed the questions and concerns I had suggesting a resolution that actually exceeded my expectations. It is Honeylove’s commitment to customer satisfaction that keeps me purchasing garments for myself and for others as gifts.
Date of experience: December 29, 2023
Debra O'Neill
1 reviews US
Wish I Could Give You 100 Stars
First, just let me say, I am NOT GETTING PAID TO WRITE THIS REVIEW! I was reading reviews on here and that has been suggested a couple of times. This is my own personal experience and I am not being compensated in any way. I purchased a dress for husband's Christmas party and I loved it. However, at 63, things just don't look like they used to lol. I used to have an hourglass shape, now, it's more like a barrel! I needed shapeware. I have a drawer FULL of shapeware that doesn't work. I kept seeing Honeylove and after reading reviews, thought I would give it a try. I did get a little sticker shock when I saw the price, but if it works like they say, it's more than worth it. Long story short, the first piece I ordered, the Liftwear Tank Bodysuit, didn't quite give me the compression I was looking for. This was my own fault. I was afraid the length of the SuperPower Shorts would be too long (I'm 5'4" 150 lbs. 38DD). I ordered it anyway and the WaistHero Cincher. I followed the size guide, but the Waist Cincher was a little too big. I was in between sizes and I really should have sized down, but I sized up. I called Customer Care and she told me the it was a "final sale" item and it could not be returned. So, she suggested I donate to a friend and she shipped me the smaller size no charge. I WAS AMAZED! The size mistake was my fault, not the company's. I ended up wearing the WaistHero Cincher AND the SuperPower Shorts BOTH that night, because I just didn't believe that the Cincher wouldn't roll down, or be so uncomfortable that I wouldn't have to take it off half-way through the party. Much to my amazement, I wore them both the whole night (4pm-1am) even danced the night away. I never felt uncomfortable one time, never had to "adjust" anything and they did not ride up. This was the ultimate test for me. I will be a Honeylove girl for life! It does what it says it will do! Also, a little side note... while reading reviews, some were saying they couldn't get the piece on. READ THE DIRECTIONS! I too made the mistake of trying to pull the WaistHero over my head. Not happening lol! YOU HAVE TO STEP INTO IT!!! Including the Liftwear Cami! There is a tag on the garment that says this, but I didn't read it until I couldn't get it on my body. The compression is real girls. And the quality of the fabric is unbelievable! When you pull it out of the package you will feel the difference (hence, the higher price) it's more than worth it. I now own 7 pieces of Honeylove shapeware and I love them all. I wear the Liftwear Cami on a daily basis and the great thing is I don't have to wear a bra with it. It has great support (remember, 38DD) and gives me the smoothness I want, even under very form fitting tops. I've had to call Customer Support on about 3 different occasions, even on a Sunday, and they have always been so nice, helpful, and knowledgeable. I have owned my own business and to me Customer Service is EVERYTHING. Especially these days, it's very hard to find (I call it Customer NO Service). Thank you Honeylove for making an AMAZING product, and thank you for your wonderful Customer Care. You have given this woman some of her confidence back, and that means everything to me. Keep up the great work, and I look forward to seeing what great products you come up with next!
Date of experience: November 18, 2023
Jennie
1 reviews US
Erin
Erin, the customer service agent I worked with, was quick to respond, very upbeat and friendly and she more than satisfied my return question. Honeylove makes a great bra and has wonderful customer service.
Date of experience: December 01, 2023
olenka karetnik
1 reviews CA
0/10
0/10. I wish i could rate it less than 1. they have a "return guarantee" ....until you read their exceptions. so really, there's no guarantee. I didn't bother reading through all the fine print with a title like that. and then it costs me $20 to return the item? AVOID THIS BRAND AT ALL COSTS. STICK TO SPANX, THEIR POLICIES ARE SIGNIFICANTLY MORE FORGIVING. I'll tell everyone to avoid this brand that will listen. Good luck to you.
Date of experience: January 11, 2024
Patricia Wolfe
1 reviews US
Erin - A caring customer service representative
Erin was professional & knowledgeable when she processed my request! Fabulous customer service! Appreciate the prompt manner in which she answered all my questions! It’s obvious she is an extremely caring individual who loves her job! Thank you Erin!
Date of experience: December 28, 2023
Anne Deschamps
1 reviews CA
I purchased two cross over bras
I purchased two cross over bras. I am well past the window to return them but I really wish I had done so. They were overpriced and ill fitting. I am not a big woman but the elastic does not stay in place under the breasts - it rides up. I have tried every possible adjustment with the clasp and strap length but with no success. I would definitely not recommend purchasing them.
Date of experience: August 01, 2023
Michelle
1 reviews US
Great customer care
Really helpful support team who corrected my error with no additional cost to me. Will be shopping with this company again!
Date of experience: December 28, 2023
Meagan Foskitt
1 reviews US
Five star customer service!
I had the best experience with Honeylove customer service. Khris was super responsive and accommodating and I would recommend this company and their products to everyone. Thank you again Honeylove for an amazing experience with your company. I look forward to buying from you again soon!
Date of experience: January 03, 2024
Carina
1 reviews GB
Love, love, LOVE HoneyLove!
I've been eyeing up Honeylove products for awhile but honestly, was put off by the price. It's a lot of money to spend when you can't be certain of what you'll receive. The additional worry I had was I live in the Middle East and so delivery can be hit and miss here. Eventually, I grew tired of bras that hurt, underwire that dug in, and soft cami style bras that whilst comfortable, offered no support. So I ordered 3 bras and a pair of leggings. They were due to arrive by Dec 26th. Come the end of December the parcel wasn't tracking and it hadn't arrived so I waited until the beginning of Jan to contact HoneyLove. I emailed and very quickly, Bailey replied to me. I'd only asked for someone to check where the parcel might be - I certainly didn't expect a new order to be dispatched! Bailey was super friendly and advised a full order had been resent and that should the other order ever arrived that I could consider keeping it or donating (it hasn't but I hope it does because I will definitely donate). A few days later the parcel arrived. Ladies, spend the money! I have spent years trying to find something as comfortable as these bras - I feel like I'm wearing nothing. They're amazing! Make sure you choose the right size for ultimate fit... I don't think I'll buy from anywhere else ever again!
Date of experience: December 14, 2023
Tasha M
1 reviews CA
I’m super excited to have my honey…
I’m super excited to have my honey lives bras. I’ve had them for over a month and for a larger cheated woman, I wish I had them sooner. Very supportive for the girls, cute, comfortable and functional. Also very happy with the customer service, they were more than willing to help out when I reached out for a return. Very promoted on their reply and accommodating with my new customer discount! Give them a reg
Date of experience: January 14, 2024
Serita Eaton
1 reviews US
Top Support
I purchased a few items that were too small over the holidays. I reached out to customer care as I needed to update my address and change the sizes on my order. The support team was so very helpful they just kept going above and beyond to assist me, Raiko Sang in particular was very helpful they made it a smooth exchange.
Date of experience: January 04, 2024
Thanks a bunch for sharing your experience, Serita! 🌟
Brooke Jones
1 reviews US
Absolutely Amazing!!!…
I purchased a couple of the lift wear tank tops because of the cyber Monday sale and have really been wanting to try them out. So very happy I did. They are the best tops EVER! I wear a 42 D in a bra so ordered a 2xl and the support is absolutely amazing plus it helps hold in my Mom tummy making me nice and curvy. The top doesn’t smash your girls flat like most do, makes them quite voluptuous actually! My husband loves them as much as I do! I ended up having to order more colors and only have one more to go, just waiting on sales because the price is a bit steep for me. I have 2 of the cami tank tops as well and it is just as comfortable, I am just a fan of a thicker strap. I’ve also reached out to customer service asking about a rewards program and was promptly responded to by Erin, she was very friendly and efficient! I will definitely be a return customer to Honeylove! Going to try one of the bras next! Hope they make a body suit with a thong option next!! Thank you Honeylove for the comfort with a sexy style!!
Date of experience: December 31, 2023
Thank you for the fantastic feedback, Brooke! We're thrilled to hear you're loving our LiftWear Tank, and are so glad you had a positive interaction with Erin, too 😊
T L
1 reviews US
Great Customer Support!
Great Customer Support. My first time ordering and the bras I ordered were too big. Emailed customer service and heard back promptly. Rep was awesome in providing a solution on size and setting up a return link contained within her response. They also provided a pre-paid return label. Looking forward to wearing my new bras soon.
Date of experience: January 13, 2024
We are so grateful for your review. Thank you, TL! 💜
Kristen Skavdahl
1 reviews US
My order was lost in transit
My order was lost in transit, and after waiting for two weeks, I reached out to HoneyLove for guidance and support. The HoneyLove representative that assisted me was prompt, knowledgeable, and helped me greatly. Their level of customer service was exemplary, and that is such a rarity currently. My replacement order arrived within a day or so, and I am pleasantly surprised by the product as well.
Date of experience: January 16, 2024
Thank you for sharing your review, Kristen! We always aim for great customer service, and we're so happy you had a positive experience 😊🌟
DAWN & MATTHEW
1 reviews US
Fabric hold body odor
I am in between sizes, actual measurement 33” DD. Ordered small after referencing the size chart. SM was too small. Returned for Medium. Fits well. Very comfortable. I noticed that the fabric really hold body odor! I don’t wash my bras every time I wear. It’s so comfortable it had become my daily wear. After three days I need to wash :(
Date of experience: January 01, 2024
Thanks for sharing your feedback, Dawn! We're glad the Medium size fits well and is comfortable for you. We appreciate the heads up about the fabric holding body odor – we'll definitely take this into consideration for future improvements. If you have any further suggestions or questions, feel free to let us know. We're here to help! 😊🌟
Leah Welch
1 reviews US
Quality products and great company
I own several Honeylove items and love them! I am a returning customer because of their quality products and outstanding customer service. I have their Everyready pants in every color. I mainly wear them for work pants. Our motto is “Dress for Success”. These pants are super comfortable and look great with anything I pair them with. I love that they have pockets in the back. The fit is snug and comfortable while still looking professional. I also own their bras. I have two of their styles and love how they fit. I was skeptical at first about a bra with no wire but wow! Super comfortable, form fitting and very adjustable. It did take me a few tries to get the right fit. I did need to return and exchange for a smaller size. Every time I needed help customer support was very easy to contact, quick to respond and helpful. I have recommended Honeylove to other ladies in my family and they have had great experiences as well. I would highly recommend giving Honeylove products a try.
Date of experience: January 01, 2024
It's fantastic to hear that you're enjoying our products, Leah! We appreciate your loyalty, and it means a lot to us that you're sharing your positive experience with our bras and customer service. Thank you for recommending Honeylove – we're incredibly grateful for your support! 😊🌟
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We're Honeylove. We make shapewear, intimates, and everyday garments that are as comfortable as they are flattering. With every new product that we develop, our goal is the same - to make you feel like the world is yours for the taking.