Reviews 4.2
83 total
Lisa Hall
1 reviews US
Great Customer Service
I ordered a dresser and nightstands. I have not received the order yet, but Grayson did contact me immediately to inform one of the nightstands was discontinued. Thus far, the service and attention to detail is excellent.
Date of experience: March 21, 2021
Marina
1 reviews US
Great service
Great service! Shipping was very fast and packaging was sturdy.
Date of experience: April 21, 2021
Donald King
1 reviews US
Very good Quality and Excellent customer service
We love our Furniture
Date of experience: July 14, 2021
Dr Robert
1 reviews US
Great working with Jordan
Great working with Jordan
Date of experience: August 20, 2021
Mary Ann Grovak
1 reviews US
Teresa was wonderful
Teresa was wonderful! Looking forward to doing business with her again. Very professional.
Date of experience: September 15, 2021
Toni C
1 reviews US
Harley was absolutely wonderful
Harley was absolutely wonderful! She was professional yet friendly and helped me with all of my concerns. She deserves a raise. Definitely an asset to your company!!!
Date of experience: September 24, 2021
Amber Cook
1 reviews US
Terrible service bed said it would be…
Terrible service bed said it would be ready in two weeks what they really meant was 4 months
Date of experience: September 27, 2021
Thank you for your feedback. I understand how disappointing delays can be and know your time is valuable. Due to the current situation, inventory levels may change unexpectedly, however, we try to keep our customers as updated as possible. A note on the product page, as well as the checkout page, indicates that availability is subject to change, and an email with availability was sent shortly after placing your order. If you need help reselecting your items, please let us know and we can have a design associate provide suggestions. Thank you, Grayson Luxury Customer Service
Paul Dye
1 reviews US
I walked in just wanting to try out a new chair
I walked in just wanting to try out a chair, but with the help of Mora, I decided that not only was it exactly what I wanted, but if I bought the one they had, I didn't have to wait for the next boat to arrive in April! She gave me a great discount on teh floor model, and we too it home - great folks to deal with!
Date of experience: October 31, 2021
Derreck H
1 reviews US
Great communication
Great communication. My order came in earlier than expected. Although I was notified by email, they also gave me a call to make sure I would be ready to accept my delivery. I truly appreciate the follow-up and have enjoyed the Grayson experience. So excited to receive my new table!
Date of experience: December 01, 2021
Chris
1 reviews US
There was an item I wanted
There was an item I wanted, but the shipping was too high for the price of the item. I was offered a compromise shipping rate and was happy with the resolution.
Date of experience: December 02, 2021
Allison Fulton
1 reviews US
Great customer service!
Great customer service!
Date of experience: December 02, 2021
Isaac
1 reviews US
One stop shop
This was my very first time making a purchase from Grayson Living. I'm currently renovating my home and I was worried that I would have to roam around in multiple stores to find everything I need for all of the rooms. But I was able to use Grayson Living as our one stop shop. Their quality products and amazing customer service saved me a lot of hassle! Will definitely recommend it to my family and friends!
Date of experience: December 03, 2021
CLB
1 reviews US
Postive Experience
Great Customer Service. Good pricing, lower than competitors Quickly sent fabric swatch. Notified of back ordered shipment status to verify I still want product
Date of experience: December 03, 2021
Adan
1 reviews US
Outstanding customer service
I was having a few issues with order where some items were back ordered but I need it now since I had nothing to use at my new place. After speaking to the customer service rep for assistance the supervisor Sara stepped in and went above and beyond to resolve my issues. They immediately found an alternative that I like even more. As a first time shopper at Grayson Living I really appreciate their outstanding customer service! Thanks Sara. You are great at what you do!
Date of experience: December 03, 2021
Joan
1 reviews US
This is a terrific source for high…
This is a terrific source for high quality furniture. They are priced very competitively and willing to accommodate price matching. Very professional - I would highly recommend them.
Date of experience: December 07, 2021
Alan Epstein
1 reviews US
Not excited about waiting 8 weeks for…
Not excited about waiting 8 weeks for delivery.
Date of experience: December 07, 2021
Barbara Whitmer
1 reviews US
My item is back ordered They have…
My item is back ordered They have e-mailed and called to let me know about the delay. I told them I loved this item so very much I will wait for it!!! Customer Service is fabulous @ Grayson’s. Thank-you and Happy Holidays to everyone there.
Date of experience: December 08, 2021
Lisa LeDoux
1 reviews US
Although I haven’t received my order
Although I haven’t received my order, the ordering process was simple
Date of experience: December 11, 2021
Armand Espinola
1 reviews US
Excellent customer service
Excellent customer service Ms Shelby
Date of experience: December 14, 2021
Cynthia Anderson
1 reviews US
We had to contact the company to change…
We had to contact the company to change the delivery date of our order. The person with whom we spoke was efficient, professional, and personable. So far, so good, Grayson Luxury.
Date of experience: December 16, 2021
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