Reviews 3.1
99 total
Jason
1 reviews US
An easy online platform…
An easy online platform for small business owners to use who want an all digital experience and no messing with the big scam banks. The initial sign up was easy and request for specific verification documents was easy enough!
Date of experience: February 13, 2023
Hi Jason! Thank you for the positive feedback. We appreciate you taking the time to share your experience and placing your trust in us as your banking partner.
Roger
1 reviews US
Disappointing and slow
My experience with Grasshopper was disappointing. They advertise that I could open an account in 5 minutes. That is not accurate. You can fill out their form in 5 minutes but it took them 4 days to actually open the account even with my 830 credit score. After 1 day they stated that my credit was frozen. That took me 5 minutes for me to fix. Three days later, after many phone calls and setting up a checking account with another institution (that took 10 minutes to activate my account) they decided to approve me. Sorry, that is not 5 minutes, so I told them not to activate the account.
Date of experience: February 09, 2023
Hi Roger, We're sorry to hear your experience with us did not match your expectations. At Grasshopper we pride ourselves on our account opening process, which does allow clients to open a fully digital, paperless deposit account in as little as 5 minutes. However, we also take account security very seriously. In some cases, applications may require manual review depending on a variety of factors, such as a credit or security freeze placed on an applicant's credit report. In which case, applications undergo manual review and could take up to 3 business days once the freeze has been lifted or removed. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients and bank safe. As it may be too late to reconcile, we're here to help should you be interested in giving Grasshopper another chance in the future. For more information about our account opening process, please visit https://www.grasshopper.bank/faqs/when-will-my-application-be-approved.
Kyle Buckett
1 reviews US
Carey Henry rocks!
Grasshopper is a wonderful bank to work with for SBA Loans. I cannot recommend enough. I would especially like to bring attention to Carey Henry, Senior SBA Loan Closer. She has been nothing short of remarkable. Has truly gone above and beyond and a shining example of caring for the customer (us). Our seller has been somewhat frustrating during this process, and the deal has changed, dealing with the lease, but Carey has been instrumental to ensure this process was done in an efficient and timely manner. She even went above and beyond to ensure our seller was communicated with through the process. Cannot recommend Grasshopper and Carey enough!
Date of experience: March 23, 2023
Hi Kyle! Thank you for taking the time to submit a review. We're glad to hear that you are pleased with your experience, and we agree - Carey is truly an asset to our team. If you need any further assistance, do not hesitate to reach out. We look forward to working with you again in the future!
Laura
1 reviews US
They have been helpful and the online…
They have been helpful and the online portal is super easy to use.
Date of experience: April 10, 2023
Hi Laura! Thank you for the positive feedback. It's great to hear that our team has been helpful, and you're enjoying our digital banking platform. If there's anything else we can help you with, please do not hesitate to reach out.
Fernando Corona
1 reviews US
Love the dual approval for wires
I am very impressed by how user-friendly this is. I love the dual approval for wires as well as the user management. Also, there are no limits on online wires. Superb! Keep it up! I'll definitely recommend this bank to families and friends!
Date of experience: April 05, 2023
Hi Fernando! Thank you for sharing your experience and being an advocate for our wire services. We're glad to hear that you are happy with dual approval, and that its been helpful for your business. Cheers!
Paul Asenjo
1 reviews US
Great experience
Great experience. Easy bank to work with.
Date of experience: April 04, 2023
Hi Paul! We appreciate the feedback. We're thrilled to hear that you're happy with your digital banking experience.
Roderick
1 reviews US
Personal banking
Banking with Grasshopper feels like personal banking.
Date of experience: April 03, 2023
Hi Roderick! Thank you so much for taking the time to share your experience. As a client-first digital bank, we strive to provide each client with a personalized experience, so we're delighted to hear that we hit the mark for you. As always, feel free to let us know if there's anything we can help you with in the future.
Xuesheng Xu
1 reviews US
Had an Issue with the Bank, but It Was then Resolved Efficiently
My account was closed and my $100 initial deposit was never refunded. I will be bring up this issue with the Federal Reserve. Update (4/20/2023): Grasshopper Bank reached out to me, and corrected the issue by assisting me getting my $100 refunded. I was actually quite surprised, and updated my review. I have to say a Thank You to Brana from Grasshopper Bank for resolving my issue.
Date of experience: March 15, 2023
Hi Xuesheng, We're truly sorry to hear that your experience did not meet your expectations. At Grasshopper we pride ourselves on our digital account opening process, however, we also take account security very seriously. In some cases, applications may require manual review depending on a variety of factors, such as requests for additional documentation. The team has looked into this further, and our records indicate that our request for additional documentation went unanswered. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients and bank safe. We will be attempting to reach out to you personally to touch base using the contact information on file. If you prefer to contact us directly, please do so at your earliest convenience. We offer a number of ways to receive support! For more information about our account opening process, please visit https://www.grasshopper.bank/faqs/when-will-my-application-be-approved.
Bernadette Mentor
1 reviews US
Grasshopper provides excellent customer…
Grasshopper provides excellent customer service.
Date of experience: April 18, 2023
Hi Bernadette! Thank you for taking the time to submit a review. We appreciate your feedback.
K. G.
1 reviews US
Communication breakdown
It's very difficult to get ahold of customer service. I simply asked for the status of my pending account opening, and why my $100 transfer wasn't posted yet, and got very cryptic answers. (4 day hold, which hasn't been released yet, although the debit card is supposed to be on the way now). All I know about my account is that it is "un-locked," so that's good it's not "locked." I'm trying to find who you partner with for further financial offerings, but I haven't discovered a list yet on your website. Grasshopper has quite a ways to go when it comes to ease of, and clarity in, communication. This is ongoing, to this very day, hence the date below under "Date of experience," I chose, on the dropdown selection, today's date, having been further confused by your website again this very morning. I actually don't know if I can use my account for banking yet.
Date of experience: April 18, 2023
Hi Kent - We're truly sorry to hear that your experience has been less than satisfactory! We pride ourselves on our seamless digital account opening process, however, we also take account security very seriously. For your protection and ours, we have several precautionary measures in place to ensure the safety and integrity of our platforms. In some cases, applications may require manual review depending on a variety of factors, such as requests for additional documentation. We have looked into your situation further, and our records indicate that we have received the requested documentation, and your account is unlocked and fully operational. While this process may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe and hope that you will continue to use our services. If you would like to discuss your experience further or more information about our financial offerings that is not already listed on our website, we encourage to reach out to our Client Services team. For your convenience, we offer a number of ways to receive support. For more information about our account opening process, please visit https://www.grasshopper.bank/faqs/when-will-my-application-be-approved.
Paul Savage
1 reviews US
A Happy Customer for over a year
Sign up was easy, just fill in a few details, share your ID and you should be good to go. In my case it took a bit longer, as my business was new, so I had to provide some more documentation. But compare with going into a branch, it was a breeze. Pros: I love the feature that you can easily give your accountant view access to your account in just a few clicks. It's a lot easier than any other bank I've worked with for that feature alone. It connects easily with QuickBooks too, my old bank wanted to charge for access! They offered interest on balances a lot sooner than other banks, many banks in 2023 have started doing this so it may be less of an important factor now. Wires / ACH's all work seamlessly, and a lot easier than than some other US banks I've used. Cons: Small peeve, weekend bank transfers can be created / scheduled, but they actually don't go through. I've left some feedback for the support team to see if they can disable the weekend feature.
Date of experience: April 18, 2023
Hi Paul - thank you for taking the time to leave us a review and for being a valued client for over a year! We truly appreciate the feedback and have passed your review on to our product team for consideration. If there's anything else we can do to improve your experience in the future, please let us know.
Jason
1 reviews US
Don't bother with this bank if you own a business.
Their several-day bank holds on deposits prevent business operations from running efficiently. They put 5-day holds on deposited checks, even when they are from the company's owner. I've never experienced this at any other bank, which made me end my business account with Grasshopper Bank very quickly.
Date of experience: April 14, 2023
Hi Jason - We are disappointed to hear that you were not satisfied with your experience! As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all. While we can not speak to the policies and procedures of other financial institutions, we set high standard for ourselves and always strive to provide the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
Henry N
1 reviews US
Open and closed account in 2 days
We opened our account and Grasshopper closed it two days later without an explanation. No details, no calls no emails, nothing. It's ok, we've moved on, but the entire ordeal was subpar. To be honest, it was expected when dealing with a non traditional bank, even if the initial process was easy. Overall, i couldn't recommend Grasshopper to anyone with a pulse, as their lack of customer service overshadows their product. UPDATE: 4/24/23: Thank you for your reply. It would have been nice to get a hold of someone when I needed to months ago, whatever that security reason may be, but nobody returned my emails. But, as i stated in my original review, the lack of customer service overshadowed your product.
Date of experience: March 01, 2023
Hi Henry - We're sorry to hear that are not happy with your experience! We pride ourselves on our seamless digital account opening process, however, we also take account security very seriously. For your protection and ours, we have several precautionary measures in place to ensure the safety and integrity of our platforms. In some cases, accounts may be closed depending on a variety of factors, such as returned funding deposits. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. If you would like to discuss your experience further, we encourage to reach out to our Client Services team. For your convenience, we offer a number of ways to receive support. For more information about our Deposit Account Terms & Conditions, we ask that you refer to page 2 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
Toni R.
1 reviews US
Quick and trouble-free online banking
Quick and trouble-free online banking! Glad to be a customer!
Date of experience: April 17, 2023
Hi Toni - Thank you for the 5-star review! It's great to hear that you are pleased with online banking. We appreciate your business and your feedback.
Juan Vazquez
1 reviews US
Deposits were taking too long
Deposits were taking too long, you could see the “partial credit” but it was not reflected to your account, and as a start up business owner it was harder for me to actually spend or invest my profits
Date of experience: April 01, 2023
Hi Juan - We are disappointed to hear that your experience did not meet your expectations! As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
Me
1 reviews US
Account closed with no warning
My account was closed with no warning or notification to me whatsoever. Couldn't log in (said the account didn't exist), and other banks said my deposits to the Grasshopper account wouldn't go through. Thank god I hadn't put any serious funds into the account yet. They continued to send me generic emails about their service and how great it was, though... Terrible experience. Would not recommend.
Date of experience: April 19, 2023
Thanks for the feedback. We're sorry to hear your experience with us did not match your expectations. At Grasshopper we pride ourselves on our account opening process, which does allow clients to open a fully digital, paperless deposit account in as little as 5 minutes. However, we also take account security very seriously. In some cases, accounts may be locked or closed depending on a variety of factors, such as requirements to fund the account not being met. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients and bank safe. Although we could not offer you an account at this time, we hope you have found the right bank for your business.
Carl Giordano
1 reviews US
The speed of banking and the customer…
The speed of banking and the customer service need work. I've had a chat going with customer support since yesterday with one reply. I've also made large transfers into my account to fund my business, but it takes a very long time to complete any transaction. For example, I initiated a wire transfer in person from my personal checking over a week ago and it doesn't even show as a hold, no update, and trying to get information from customer support is impossible. I also tried to purchase a new POS system for our store and the transaction was stopped by Grasshopper. The thing that has slowed our progress the most so far has been banking with Grasshopper, unfortunately.
Date of experience: April 24, 2023
Hi Carl - We're sorry to hear that you are not satisfied with your banking experience. Although this came as a surprise to us, federal regulations allow banks to hold deposited funds for a set period of time, as well as use discretion while setting a funds availability policy. Under Regulation CC, the timing for when deposited funds will be available is usually based on the type of deposit, when you made it during the business day and, in some cases, the amount deposited. As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. While we can not speak to the policies and procedures of other financial institutions, we set high standard for ourselves and always strive to the best digital banking experience possible. If you would like to discuss your experience further, you're always welcome to contact Client Services. For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal
Desiree Guyton
1 reviews US
I was kicked out for a mistake in the…
I was kicked out for a mistake in the enrollment process. They should have given me a chance to correct the information. I wasted a lot of time and received my sensitive information. Customer service should have given me a warning and an opportunity to correct the mistake.
Date of experience: March 01, 2023
Hi Desiree - We're sorry to hear your experience with us did not match your expectations. At Grasshopper we pride ourselves on our account opening process, which does allow clients to open a fully digital, paperless deposit account in as little as 5 minutes. However, we also take account security very seriously. In some cases, accounts may be locked or closed depending on a variety of factors, such as requirements to fund the account not being met. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients and bank safe. Although we could not offer you an account at this time, we hope you have found another bank that is the right fit for your business.
Greg
1 reviews US
Disorganized and unprofessional
After going back and forth with Grasshopper for more than a week, they rejected my application for a checking account, citing 'security reasons' and refusing to provide additional information. Throughout the process, the company was extremely disorganized and unprofessional. I am concerned that I have entrusted this company with personal and financial information and hope that I don't suffer any consequences for it. I highly recommend that you do not do business with this company.
Date of experience: April 26, 2023
Hi Greg - Thanks for the feedback. We're truly sorry to hear that you were not happy with your experience! We pride ourselves on our seamless digital account opening process. However, we take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although we were unable to offer you an account at this time, we hope you have found the right bank for your business.
Grasshopper Eater
1 reviews US
Not for me but may be for you
I opened an account for my small business. After seeing the negative reviews, I immediately contacted a customer service rep. She was difficult to get a hold of as I wanted reassurance of no delays for my funds. The bank’s rep gave sketchy responses and the trustworthiness of the bank was not satisfactory or convincing. It’s hard to trust a bank with detailed financial mishandling reviews. Due to its reputation I cut my losses and parted ways with this institution. I didn’t give the institution a solid try so this bank could be a good fit for you. Just be cautious. They are quite forceful with ensuring that no bad reviews of them are online to little avail. They can report or “request more information”. You do not have to give them your PII.
Date of experience: February 19, 2023
Thanks for the feedback. We're sorry your experience did not meet your expectations. We take pride in providing the best possible digital banking experience, but realize it may not be the right fit for everyone. Although it didn't work out with us, we hope you have found the right fit for your business!
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About
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, venture capital and private equity firms, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, commercial real estate lending, and yacht financing. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.