Reviews 3.1
99 total
Pheobe
1 reviews US
Easy to Use!
I've been impressed with how easy Grasshopper is to use. The onboarding process was quick and the online portal is very user-friendly. Definitely recommend to other business owners!
Date of experience: May 08, 2023
Hi Pheobe - Thank you so much for the 5 stars and taking the time to share your experience. Our team will be happy to hear that their hard work has paid off!
Chris
1 reviews US
They closed my account!!
They closed my account because, like any small business does, I had payments made into the account from a client (Paying an invoice) and then I subsequently transferred money out to pay staff. This was considered suspicious by Grasshopper. Extremely poor, outsourced service for a bank that apparently doesn't understand how small businesses operate.
Date of experience: May 11, 2023
Hi Chris - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
Elizabeth Addonizio
1 reviews US
The website will not allow me to add a…
The website will not allow me to add a payee. This was a problem over a year ago that was fixed, and it has become a problem again. I called customer support, and they could not help. It remains a problem, and I cannot make payments from my account.
Date of experience: May 16, 2023
Hi Elizabeth - We're sorry to hear about the technical issues you were facing with our online banking platform! Your experience is important to us, so we have investigated the issue further. According to our records, the issue was resolved, and you have full access to online banking. If we are mistaken, please contact Client Services, and we will promptly address any outstanding concerns you may have to ensure a smoother banking experience. We appreciate your patience and value your feedback.
Tim Boe
1 reviews US
Closed account and wouldn’t return…
Closed account and wouldn’t return funds. No explaination on why they closed it 2 months after opened and using. Horrible. What a waste of time and resources.
Date of experience: June 01, 2023
Hi Tim - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
Muthu Arumugam
1 reviews US
Grasshopper Bank closed my startup…
Grasshopper Bank closed my startup business checking account for no reason after 3 weeks into it! I don't like these online banks. BSA team misunderstood probably because we are allowing people to play or trade with NFT. Total ignorance. Innovative ideas can't be misunderstood.
Date of experience: June 01, 2023
Hi Muthu - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
Sarah
1 reviews US
Easy account opening process and very…
Easy account opening process and very friendly client services team! Glad I switched from my community bank.
Date of experience: June 05, 2023
Hi Sarah - Thank you for submitting a 5-star review! It means so much to us when clients like you appreciate the hard work that goes into making Grasshopper special.
Aly
1 reviews US
Helpful Service
Briana was very helpful and informative during the process to get started. The process to open a business account was quick, much faster than having to go into my local bank.
Date of experience: May 15, 2023
Hi Aly - Thank you for choosing Grasshopper and submitting a 5-star review. We're glad to hear that Briana was helpful and made you feel welcome. Happy banking!
Dan
1 reviews US
Great for business
I’ve been banking with Grasshopper for a while now. They have a real understanding of what a business needs. Overall a great service.
Date of experience: June 12, 2023
Hi Dan - Thanks for taking the time to submit a 5-star review and reminding us why we do what we do!
Jonathan Gelfand
1 reviews US
Terrible service
Terrible service. Long hold times on deposits. Escalation is poor. Liked the interest, but not worth it. Stay away!
Date of experience: June 13, 2023
Hi Jonathan - We are disappointed to hear that you were not satisfied with your experience! As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
Nicole H
1 reviews US
Grasshopper has made it easy
Applying for an account was seamless and quick. The app is clean and easy to manage. Overall my experience has been a positive one!
Date of experience: June 14, 2023
Hi Nicole - Thanks for the 5-star review! Our team enjoys what they do because of clients like you.
Casey Phillips
1 reviews US
Great Experience
My experience with grasshopper has been great. Everything works efficiently and I’ve loved being able to access my funds at any time. Going fully online seemed daunting at first but now I can’t imagine doing it any other way!
Date of experience: June 04, 2023
Hi Casey - Thanks for the 5-star review and congrats on taking the leap into digital banking! We're so happy to hear you have enjoyed your experience and that we were able to ease your nerves. We look forward to continuing to provide you with a seamless and secure digital banking experience. If you have any questions or need assistance, feel free to reach out. Happy banking!
Creig
1 reviews US
Banking Solutions for the Future
Grasshopper Bank is the future of banking. Their forward-thinking approach and suite of products and services reflect their commitment to staying ahead of the curve. Whether you're a startup, a fintech company, or a commercial real estate investor, Grasshopper has the solutions you need. As a client-first digital bank, they leverage leading-edge technology to deliver a seamless and efficient banking experience. Their team of experts brings industry-specific knowledge, ensuring that every customer receives personalized attention and tailored solutions. Grasshopper Bank is a beacon of innovation in the banking industry, setting the standard for the future of financial services.
Date of experience: June 08, 2023
Hi Creig - thank you so much for the outstanding review! Feedback like yours is valued by every team member here, and it certainly motivates us to continue to raising the bar. As always, we appreciate you placing your trust in us as your banking partner.
Joe Thomas
1 reviews US
Unleashing the Power of Digital Banking
This Bank is a game-changer in the world of banking. Their digital-first approach and commitment to innovation make them stand out from traditional banks. From small businesses to venture capital firms, Grasshopper offers a suite of products and services tailored to specific industries. Their obsession with providing leading-edge technology ensures that customers have access to cutting-edge digital resources. What impressed me the most is their team of passionate experts who bring deep industry knowledge to the table. Grasshopper Bank has redefined banking by combining technology, tailored solutions, and superior service to empower businesses and drive innovation.
Date of experience: June 12, 2023
Hi Joe - thank you for your detailed review! It means a lot to us that you would take the time to share your feedback with others, and we hope to continue to impress you in the future.
Stefen Rosner
1 reviews US
A Bank That Understands Business and Innovation
Grasshopper Bank is the epitome of a client-first digital bank that caters to the business and innovation economy. As a privately owned institution headquartered in New York City, they bring a fresh perspective to banking. What sets Grasshopper apart is their dedication to providing leading-edge technology, tailored products, and exceptional service. They have replaced the outdated one-size-fits-all approach with industry-specific solutions and a team of experts who truly understand the unique needs of their clients. Whether you're a small business, startup, venture capital firm, or fintech company, Grasshopper Bank has the perfect banking solutions for you.
Date of experience: June 06, 2023
Hi Stephen - We sincerely appreciate you taking the time to share your experience. On behalf of our entire team, thank you for the 5-star review and allowing us to serve you!
Knock Off Krew
1 reviews US
Horrible Unprofessional Business Practices
We are a new start up with an extremely clean record and we were not approved and told we could not know why due to security reasons. We have never been more offended. We have all held Wells Fargo/Wachovia/Bank of America accounts for decades. Grasshopper is not to be trusted if they will not share why they turn good hard working Americans down with out cause.
Date of experience: July 23, 2023
Thanks for the feedback. We're truly sorry to hear that you were not happy with your experience! We pride ourselves on our seamless digital account opening process, However, we take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although we were unable to offer you an account at this time, we hope you have found the right bank for your business.
MichaelR Thomas
1 reviews US
Part of the Locked Account Club
Grasshopper ticked all the check-boxes of what I was looking for in a bank with a cherry on top, nuts and whip cream! I did read the reviews and noticed a fair amount of complaints of locked accounts due to suspicious activity, but I was like, I won't have any transactions that could possibly cause issues. LOL. So I created an account and funded with a small amount without any issues. Several weeks later, I successfully linked my personal savings account so I could get the business going. Once linked, I initiated the max I could transfer from my savings. Then after 3 or so days initiating the transfer, BAM! Locked! Glad it happened early on instead of later. I'll let them close the account then humbly crawl to a brick and mortar name-brand branch. I hope what I give up in features I gain in reliability.
Date of experience: July 25, 2023
Hi Michael - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business
Kevin
1 reviews US
I have had a business checking account…
I have had a business checking account with Grasshopper for about 7 months now and so far have had a a great experience! The support staff has been so helpful and responsive - shout out to Gabe for being a rockstar! Everything we need in a checking account with 5 star service on top of that. Great job Grasshopper!
Date of experience: August 02, 2023
Hi Kevin - Thank you for taking the time to share your experience and to acknowledge Gabe for his exceptional service. We'll be sure to pass along your compliments!
Erica Hansford
1 reviews US
I applied for a checking account
I applied for a checking account, told it would take a few moments. Three weeks later I call customer service, who tell me I'm no where in the system. I am able to log in so I'm not sure where the disconnect was. This is concerning that I gave personal information to open this account. No help was offered, so I'm onto another bank.
Date of experience: June 24, 2023
Hi Erica - We're truly sorry to hear that you were not happy with your experience! We take pride in our seamless digital account opening process, which allows you to submit an application, or save it to complete at a later date. Is it possible that the platform you are logging into is our application hub, and you did not fully submit an application? Upon checking our records, we could not locate any information about your interaction with our system using the name provided to submit this review. While we understand your frustration, we are unable to investigate this matter further. If you can provide more details by responding to our request for additional information, we would be happy to assist you.
JS
1 reviews US
Deposits Take More than 5 business days to Access... then they quiet quit on me.
Terrible experience when trying to access funds or status of account. As a startup, Grasshopper was a mistake. Multiple 'tickets' went unanswered besides the auto-generated, 'we received your blah blah'. Calls to follow up had be 'escalated' to whomever would made final decision but they aren't available right now and we'll get back to you. I finally got through on a call to followup on 'tickets', emails, chats and was told, Yes, we received all your queries but for some reason, no one responded. Good luck
Date of experience: August 06, 2023
Thank you for the feedback. We're sorry to hear that you were not satisfied with your experience. As a federally charted bank, we are regulated by the Office of the Comptroller of Currency (OCC) and follow all guidelines related to funds availability in order to remain in compliance with Regulation CC. As such, we are required to provide account holders with disclosures that indicate when deposited funds will be available, which is provided at account opening. We also provide disclosures at the time of deposit and notices to inform our clients when a hold is placed. As a client-first digital bank, we understand that banking is not one size-fits-all, but we always strive to the best digital banking experience possible. While our bank may not be the best fit for your business, we hope this helps clear things up for you! For more information about our Funds Availability policy, we ask that you refer to page 7 of our Master Service Agreement. All of our legal agreements can also be found on our website at https://www.grasshopper.bank/legal.
Mirabile Industries
1 reviews US
Don't bother with the innovator checking account
I thought a higher interest checking account would be good for our business account. Nope. We've had nothing but issues using this as a business checking account. No company will print checks for our account (presumably because of it being a sort of money market account), every time we've tried to place an order for checks, it gets cancelled. It's been incredibly difficult to make payments for the business. They also use a 3rd party service to verify and link external accounts without having to do trial deposits (cant remember if its Plaid or a different service). Awesome, right? Wrong! I linked my personal checking account and it was confirmed on my Grasshopper account. I initiated a transfer from my personal to the business account only for Grasshopper to say that it was returned as "No Account Found", so either the 3rd party service is useless and doesnt link the account correctly, or Grasshopper themselves can't process the link correctly. Either way, we're closing our account and moving our money to a different business checking
Date of experience: August 09, 2023
Thank you for the feedback. We value your perspective and would like to understand more about your experience, but we couldn't find any record of you with the name listed on this review. If you could submit our request for more information, so we can investigate this matter further, we would like the opportunity to get to the bottom of this.
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About
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank built for the business and innovation economy with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, venture capital and private equity firms, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, commercial real estate lending, and yacht financing. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.