Reviews 3.5
3,137 total
Ray
1 reviews US
BEWARE!
This is just a placeholder from this fraudulent financial company, trying to disguise itself as a US corporation, when in fact it is GoHenry.co.uk, a UK corporation. This is NOT a US-Based financial company, with no legal presence in the US other than some WeWork office, and questionable legal authority to operate a financial platform.
Date of experience: July 24, 2019
Hi Ray, I can best answer your review by giving you some history around gohenry. We first started in the UK, 7 years ago and we were set up for parents by parents as there was nothing around at the time to help us teach our kids great money habits. We have successfully grown in that time and decided to launch our service in America. Our American service is fully regulated in the US, our bank is CFSB and all accounts are FDIC insured up to $250,000. Our customer service is in the UK at present, as this is where the expertise on our service is at present, but we will at some point be moving this over the US as well. I hope that helps to put your mind at rest that we are a legitimate US company, but if you have any other questions, then please do let me know. Leslie
Gerald Overholt
1 reviews US
If you have kids and you are not using…
If you have kids and you are not using Gohenry then you are missing all the excellent knowledge and learning your kids will learn about handling money and managing responsibilities. My kids are 14 and 15 and routinely help each other get thru the week. My youngest has figured out his elder brother is not very spend conscious and is now racking in a little extra cash loaning his money for a brief period with interest to his older brother. Their able to do this instantly thru the Gohenry app and I can see everything. I had the idea of raising their allowance and making them pay for their phones each month. The realization of how much they cost has really made their appreciation for their phones even more important to them. Get Gohenry you will not be disappointed. Parents you have full control and can even lock their card from the app on your phone!!!!!!
Date of experience: February 09, 2020
Hi Gerald, thank you ao much for your review! It's great to hear you are getting the best out of gohenry-If you have any queries or anything you need from us, be sure to let us know!-Beth 😊
Down To Earth Mama
1 reviews US
I had a horrible customer service experience!!!
I had a horrible customer service experience today. I tried to create a new account and was told my identity was unable to be verified. Usually this is an easy fix and thought they may just need me to provide proof of verification. I started a live chat to determine how to verify my identification and provide any proof needed and was not even assisted I was just repeatedly told that I “failed the verification process and could not have any services with their company”. I assumed the live chat may have been a bot so I called the customer service phone number and spoke to a representative. It was not of anymore help. I was again told I “failed the identification process as my name and address do not match my social security number. I have provided them with all of my legal and accurate information and have not run into any issues with any other financial institution. I then asked the rep if there was a way I could provide proof of my identification and was told “unfortunately not and we cannot provide you with our services”. This was just an absurd experience and I have never had a company just deny their services without a clear explanation of anything I could do to continue the sign up process. I have not provided them with any false information everything was my legal and accurate information and I’ve had no issues elsewhere. I was also denied when I requested to speak with a supervisor. Beware before doing business with this company that this is what their customer service is like!!!! Edit: to add in reply to the reply from Gohenry. What I’m trying to explain to everyone involved is that ALL off my information is accurate and up to date on my ID. Everything matches! There is nothing different from the information given and my legal information/ID. Something was clearly done incorrectly on YOUR end as I’ve had no other issues with this at my current financial institution or any other place I’ve needed to present this information to. However you are not even allowing me to provide proof of My identification just saying “no We cannot provide you with services”. There’s NOTHING I can do on my end because as I said I am registered with my correct information, my ID has all of the correct information, the social security department has all of my correct information. There is nothing that should be conflicting. Something was done wrong on YOUR end!!! However you won’t even attempt to work with me to resolve this like any other company would such as allowing me to submit a copy of my ID, Proof of address or anything like that just giving me a blanket statement of “we will not provide you services because your information doesn’t match”. NO I absolutely will not attempt to sign up in the future because your customer service is horrible. Edit to reply: Yes I have read your email and you are telling me that I need to go get my drivers license updated. This is NOT helpful because it is UP TO DATE. It has my current legal name on it as well as my current address. You are also saying it is a temporary ID which is untrue. It is the current Drivers License required by and issued by the state of Ohio. Good luck running a business when you turn away eager and honest customers.
Date of experience: March 07, 2020
Hello Down to Earth Mama, I am sorry to hear of your negative experience with our customer service, I understand your frustrations. When you want to experience a service and see how it works but are not able to get over the first hurdle it can be really disappointing. Here at gohenry want to welcome everyone who wishes to use our service for what it is intended for. We believe every child should have access to an education in money management. Making it easier for people to access our services is something we feel very strongly about and we are constantly looking at ways to improve our customer journey and sign up process. As a financial service, we must adhere to the US patriot act and as such, we are obligated to "know our customer". As part of this we run background checks at the point of sign up, to verify your identity. Sadly if you do not pass this check or the information that you have provided does not match up to your state ID or drivers licence we simply cannot verify you and would not be able to offer you an account at this time. There are simple things you can do to enable you to sign up in the future, such as ensuring your State ID and drivers licence is up to date and reflects your current residential address, ensure you are on the electoral role and registered as such at your address. I can confirm I have located your account and we are now currently in the process of looking into this in more detail for you and we will be in touch ASAP. Again I do apologise for any distressed caused by our sign up process. All the best, Elaine :) EDIT - Hi there, I have looked into your application and have sent you a detailed email with the reasons you have not been able to pass our online Identification and the changes you need to make in order for us to be able to verify you. I do hope that this helps to explain but if you need any more help, then please do let me know. Leslie
Makeup By Yvonne Renèe
1 reviews US
I never received my card after almost a…
I never received my card after almost a month. My son is so disappointed
Date of experience: March 15, 2020
Hi Yvonne, I am so very sorry to hear this! I would really like to get in touch with you to rectify this situation as soon as possible. Please do call us on (877) 3726466 or email us at [email protected]. We do send our cards out via USPS, sometimes things can get lost in the post. If you would like to give us another shot we will be more than happy to get your sons new card shipped out ASAP. Awaiting your contact -Elaine :)
Frederick Nurole
1 reviews GB
GoHenry is awesome!
GoHenry is awesome! I have been using GoHenry for teaching my kids about money and letting them use it themselves To buy things. I really like all the features and app design..highly recommend as such a great service.
Date of experience: May 15, 2020
We really appreciate your recommendation, Frederick! gohenry was created as another tool for parents to use to educate their children about money. Hearing that you have been able to use our service and enjoy all of our feature really does make providing the service worthwhile! - Evangeline :)
redo
1 reviews GB
Excellent app
Excellent app, great product to teach kids and loved by my kids. Thanks GoHenry
Date of experience: June 10, 2020
Hi there, thank you for your 5* star review. We are happy to hear that you are enjoying our service. If you do have any queries, then feel free to get in touch. -Pedro
Shannon Tanton
1 reviews US
I cancelled my card today
I cancelled my card today! Ativated it on Friday. They took out more money than I authorized from my checking. Which over drafted my personal checking account and I have no over draft protection! They said they did a refund the my checking and it’s Monday and I call and they just requested the return this morning even though the emailed me Friday the refunded it. Then I have zero money. My banks over drafter and I try it atleast use my go Henry card and my corner store that also happy be to a corner party store and I couldn’t use to card. It was declined cause I wasn’t 18? I set the parental control and where he can spend and how much. This was a huge scam and has now cost me a small fortune out of my own pocket. I do not Recommend!
Date of experience: November 30, 2020
i am sorry to read that your short experience with us was not a good one Shannon. I understand from your call on Friday, that you had auto top up switched on and the agent you talked to explained how this worked, switched it off and requested a refund of the extra money in your GH parent account. I can see that she also followed this up with an email to confirm that this refund can take 2 working days to show in your parent account. As your refund request was late on Friday evening here, the "working" day began on Monday, which is when there refund was processed by our payments team and so you should receive the credit to your account today, being the 2nd working day. All retailers have merchant codes set up on their payment machines and so as the GH card has a teen chip, transactions will not be allowed to be processed if the merchant has classed themselves as an over 18's retailer, so both yourself and GH cannot override this decision in this instance. Whilst I am sorry that this has caused you some concern, I do hope that the information our agent provided you with both on the telephone call and the follow up email was helpful in understand what happened and what she was able to do to help you. Leslie
Briana Reid
1 reviews US
Great access!
Great access!
Date of experience: December 08, 2020
Hi there, thank you for your 5* star review. We are happy to hear that you are enjoying our service. If you do have any queries, then feel free to get in touch. -Pedro
Lori
1 reviews US
The card is good and all BUT
The card is good and all. But there is someone from networks or ATMs from New York City trying to get in my son's account and withdraw money. I live in Texas my son is only 16. I don't know how people getting in their account. Without their card. This happened to my sons twice. They haven't take anything out yet but just thinking about it can happen got me kind of nervous. My son is in his room right now asleep and someone is in his account trying to take money out at an ATM machine in New York City how's this possible when he has his card and his wallet. I get alerts all the time when money's been deposits and when money's been distribute to all my kids account. This is scary I had to lock his car tonight so nobody could go into his account. Parents be aware the card is not protected seems like it's not safe like a credit card. Safe from scams scammers out there. My kids go online and buy things from Amazon and Roblox. This is just super weird.
Date of experience: March 08, 2021
Hi Lori - thank you for reviewing. Sorry to hear that this has been happening to your son. We fully understand that it can be concerning when activity happens without your knowledge. As gohenry is a prepaid debit card, the protection differs to what is offered on credit cards. We would like to investigate this issue for you, as we are unable to locate any details from the info provided to Trustpilot, could you either send us an email to [email protected] or give us a call on (877) 372-6466 between 9am-5pm EST ~Chelsey
SS
1 reviews US
I tried multiple times to try to send…
I tried multiple times to send funds to my granddaughter for her birthday. It kept rejecting payment. Today I tried again and ended up calling my bank. My bank said there has been activity reported with your program and until I called they would not approve for your site. Disappointed.. Should have been a quick process... In response to the reply: There was no activity on my account. They told me this site has had suspicious activity and to use a more trustworthy site. I really hate when people misconstrue what was said.
Date of experience: March 21, 2021
Hi SS, Oh no! I am sorry to hear this. If there was activity on your account is always better to be safe. I am sorry this happened. It sounds like your bank was blocking the payment to us? is that correct? Please do get in touch with us to discuss. you can reach us on [email protected] or (877) 372 6466- Elaine
Jazz
1 reviews US
I got the card so that my some could by…
I got the card so that my some could by v bucks and other things for his game. It does not work for those type of purchases .
Date of experience: April 01, 2021
Hi Jazz, I'm sorry to hear you've had difficulties using your card online, our cards do support online spending, if you do wish to get in touch to have a look into the decline, please give us a quick call at (877) 372-6466 or send us an email at [email protected], we are open 7 days a week from 9am to 5pm EST. -Pedro
Mrs Sullivan
1 reviews GB
I have been trying to log in to my…
I have been trying to log in to my account as a grandparent without success. I am extremely fed up with gohenry
Date of experience: May 03, 2021
Hello Mrs Sullivan, when logging into your account via the website please make sure you are on the US website: https://www.gohenry.com/us/home-b/, if you are having issues please call us on 877 372 6466 or email [email protected] -Mya
Brandy
1 reviews US
Would not recommend
I enjoy it and it works well for the most part. But there are a few issues. Number one the gift links don’t always work. So it’s a headache once I’ve sent out gift links for their birthdays only for people to contact me to say the link is broken and won’t allow their gifts to go through. The customer service hours are very limited to it’s almost impossible to get help. And lastly, gohenry members can’t send gifts to other card holders. Example: I have my two children on my account, my sister has a card for her son on her account. So on her sons birthday she sends out a gift link. Since my children have cards they want to send their cousin a gift for his birthday but the system prohibits it. They don’t allow gohenry users to send gifts to other members. I would not recommend this card to anyone else. We’re looking into switching them to another company with less restrictions and a place that has less glitches and tech issues.
Date of experience: May 20, 2021
Hello Brandy, I would like to start by thanking you on taking the time to let us know what improvements you would like to see, as without our members vital input, we would not know what is really important to you. I have sent you an email explaining the reason why you were not able to transfer funds to your sisters gohenry account. As it currently stands goherny account holders are not able to transfer funds to another gohenry account, however this is something we are looking to implement in the near future so please keep any eye out for these features as they are coming very soon and do let us know if you have any other ideas you would like to see. -Pedro
Katie Snyder
1 reviews US
Poor customer service/can’t even register
I tried to sign up so I could use this for both my boys and I wasn’t even able to create the account. After putting in all of my personal information it said it couldn’t verify me. It kept having me edit my info and it make sure I was putting in my legal name. Everything I put in was accurate. I triple checked! After not being able to verify me it said it would send me an email for further verification. Never received the email. Tried again the next day, no email. I got online and tried to chat with customer service (twice)- never got a real person. I then emailed them - still haven’t heard back. If it’s this hard just to sign up I don’t even want to think about how frustrated I would be if we actually got the cards and we had a problem. I think I’ll pass of go Henry and use someone else.
Date of experience: June 05, 2021
Hi Katie, I am really sorry to hear of your sign up issues. We do need to verify our customers, It sounds like you hit some trouble with this process. I have looked into what went wrong and replied to your email with further information on what happened. Can I ask you to kindly respond to this email with more info about what device/browser you were using to identify if the initial problem you experienced "not being able to create an account" is a technical issue that requires further investigation. Awaiting your response-Elaine
Brian Fleming
1 reviews US
DON'T WASTE YOUR TIME, OR RISK YOUR MONEY!
USED to be a great app, but the latest update not only made account inaccessible for my android phone, but also my iPad. Even after resetting my password, my account is STILL inaccessible. Now my only query to the company (which was made several times, with no response from them) is how to have ALL monies from my account transferred back to my debit card. Phone support was useful as breasts on a cactus. After being on hold for 15 mins, automated voice informed me that I would be disconnected and to contact them via email. DO NOT INSTALL!!!!!!!! YOU'LL BE SORRY!!!
Date of experience: June 18, 2021
Hi Brian, I am so sorry to hear you have been having difficulties logging into our app, I can see my colleague has replied to one of your two emails you sent through today with a goodwill gesture. You should be able to log into your account using the gohenry website, simply search gohenry.com and press the log in button. If you do wish to have the funds refunded back to your bank, please do reply back to the email we sent to you so we can have this actioned for you as soon as possible. -Pedro
Dan
1 reviews GB
laughable response to a tech issue that…
laughable response to a tech issue that has lasted nearly a week. getting charged for a service where you cannot even access half the features due to the App being down after an update. then blaming google for the delay of a fix. lol. maybe your "tech" team should have tested the app update before releasing it to the world and crippling your users accounts.
Date of experience: June 20, 2021
HI Dan, Thank you for taking the time to review our service. We're very sorry to hear that you are not able to access your account on our app. We are aware of issues with our mobile app on Android devices and are working with Google to resolve this as soon as possible. Our app on IOS is working as normal. In the meantime, you will be able to access your account on our website: https://app.gohenry.com/us/login. If you are unable to log into your account, you can reset your password here https://app.gohenry.com/us/forgot-details, or, please call our member services team on(877) 372-6466 and we will be happy to help. - Iliana Update: Hello, just to let you know the issue with our app is now resolved so please delete and reinstall the app. If you are still not able to access the app please get in touch. -Mya
lucy murray
1 reviews GB
Virtue signalling capitalism
You can get a card from 8 years young. So, it’s not ok to start encouraging kids to question whether they are a he she or a non binary them. Way way way too young for this. Let’s kids be kids. And you lot stick to finance rather than social engineering
Date of experience: June 30, 2021
Hi Lucy, Thank you for your feedback. I am sorry to hear that you feel we are socially engineering. As an inclusive company we simply aim to support our existing child account holders who are from all walks of life. He, she, they or them, we are happy to to have you with us. Gohenry is for everyone. -Elaine
Jonathan Lopez
1 reviews US
I called customer service this morning…
I called customer service this morning because my daughter now has a job and we wanted to attempt to set up a direct deposit so that she could deposit her first paycheck. the Chatbot (not a fan) told me that it created a ticket and that someone would call me ASAP on my issue. That was a while ago. So far not impressed with this service and I am literally looking at moving my kid's account to a conventional bank. I have a feeling based on what I have found so far that GoHenery cant support Direct Deposit for our situation.
Date of experience: July 02, 2021
Hi Jonathan, I am sorry to hear that your first experience of our service was not the best. We are currently working through higher that normal emails and contact. Currently the only way to load the gohenry card is with a debit card associated to your checking account, however we are in the process of setting up ACH (Automated Clearing house) and this will allow you or your Childs employer to pay directly from their bank - we expect to see this go live July/August time. I do apologize for any inconvenience caused in the mean time. Leslie
Kb
1 reviews US
Terrible app
Terrible app, unprofessional employees, untimely responses, overpriced
Date of experience: July 13, 2021
Hello KB, I am sorry to hear you have had such a negative experience. Please get in touch so we can resolve those for you as there are no details attached to your review. -Mya
Patrick Walker
1 reviews US
Love the app!!!!
Love the app!!!!
Date of experience: July 19, 2021
Hi there, thank you for your 5* star review. We are happy to hear that you are enjoying our service. If you do have any queries, then feel free to get in touch. -Pedro
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About
GoHenry is the debit card & banking app for kids and teens.
Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated allowance, task lists, and gamified educational quizzes and videos. Then they can practice their skills in the real world with their own debit card. All while parents watch and guide with flexible parental controls.That’s why 92% of parents say their children are more money-confident since joining GoHenry.
