K
Katie Snyder
US
Review
Review of GoHenry by Acorns
K
Katie Snyder
US
Jun 05, 2021
Poor customer service/can’t even register
I tried to sign up so I could use this for both my boys and I wasn’t even able to create the account. After putting in all of my personal information it said it couldn’t verify me. It kept having me edit my info and it make sure I was putting in my legal name. Everything I put in was accurate. I triple checked!
After not being able to verify me it said it would send me an email for further verification. Never received the email. Tried again the next day, no email. I got online and tried to chat with customer service (twice)- never got a real person. I then emailed them - still haven’t heard back.
If it’s this hard just to sign up I don’t even want to think about how frustrated I would be if we actually got the cards and we had a problem. I think I’ll pass of go Henry and use someone else.
Receipt photo:
Date of experiance: Jun 05, 2021