Reviews 3
1,306 total
Anonymous
1 reviews US
Bad customer service
after placing my order it did not ship for another 9 days. I even paid more for shipping to get my items faster. I did email Gform to ask whats up, I got a reply very quickly saying the they are under staffed. But over all disappointed that i spent the extra money only to get my items almost 2weeks after placing the order with nothing more from Gform than a Sorry
Date of experience: March 21, 2024
joysladybugyahoo.com
1 reviews US
I love my G-Form knee & elbow pads
I love my G-Form knee & elbow pads. Comfortable and well made.
Date of experience: March 27, 2024
Marlon Huerta
1 reviews US
The ordering and shipping process have…
The ordering and shipping process have taken too long.
Date of experience: April 02, 2024
Meghan
1 reviews US
Comfortable protection at an affordable price!
My son loves his G-Form shin guards so when we started looking for MTB protection that is comfortable enough that he'll actually wear it, I knew G-Form was the place to go. Opted for older model and got a great price. We'll see how they do in a couple months once the downhill season starts!
Date of experience: March 25, 2024
Brando
1 reviews US
Delayed shipping
Products are good. Shipping not so much. 2 weeks before receiving.
Date of experience: April 01, 2024
Roland Maldonado
1 reviews US
Purchasing was easy.
Purchasing was easy.
Date of experience: April 02, 2024
Dan
1 reviews US
spent almost $1000 dollars and took…
spent almost $1000 dollars and took G-form almost 2 weeks to ship! Not the best experience, even though customer service rep was friendly nothing was done to expedite my order.
Date of experience: April 05, 2024
Brian Yoshino
1 reviews US
Great customer service
Great customer service, thank you for honoring your warranty and trusting me as a customer.
Date of experience: March 29, 2024
James Walkington
1 reviews US
Over a week and no shipping info
It’s been over a week and I’m just now getting a tracking number, and when I click on the tracking number, it states that UPS doesn’t even have the package. Once we actually receive the package, maybe I’ll update this review.
Date of experience: April 06, 2024
Luckvich
1 reviews US
Gform
Gform Has not shipped the order as of today claiming there is a shortage of warehouse resources
Date of experience: April 09, 2024
Peter Connell
1 reviews US
The fact that you are asking for a…
The fact that you are asking for a rating on an item we have not received yet illuminates the problem. Never again. Most items we order arrive within a day or 2 if ordered from Amazon. These were ordered 9 days ago.
Date of experience: April 09, 2024
Darren Glick
1 reviews US
It took a full week from the day I…
It took a full week from the day I ordered to receive an email notifying me that my order was shipped. During that week I received numerous promotional emails soliciting me to buy more products. Send the first order before you try to sell me on other/ more products.
Date of experience: April 09, 2024
Anonymous
1 reviews US
I love the G-Form product but customer…
I love the G-Form product but customer service and communication is lacking. After ordering straight from the website, I immediately received confirmation that I placed the order but then in the days following I never received any communication about the status of my order. Buried in the website I found an answer stating that orders take 1-3 days to be processed and shipped (and the only mention about delays is an outdated statement about COVID). Over a week later I finally received an email that my order shipped. I called twice before this email asking for at least an order status update. Both calls I was told there was nothing that could be done and the representative could only see that my order was being processed. Then I was given an explanation that there is a lack of warehouse workers which may be the cause. That is understandable. However, G-Form needs to step it up on the communicate side and make sure they inform their customers of the delay because it is concerning to pay for an expensive item and then never hear a thing about your order.
Date of experience: April 10, 2024
MN
1 reviews US
Extremely slow order processing and…
Extremely slow order processing and shipping. Poor communication.
Date of experience: April 09, 2024
Patrick Grier
1 reviews US
Sizes are critical
Sizes are critical, I fall between, so the g'form product is either too small or large. Legs, arms get pumped up through a ride and a season making general sizing even less satisfactory.
Date of experience: April 11, 2024
Nino Ner
1 reviews US
Shipping takes forever
Shipping takes forever
Date of experience: April 11, 2024
AE
1 reviews US
Ordered 3 items on 4/1/24 with…
Ordered 3 items on 4/1/24 with confirmation. 5 days later I sent an email to service to find out the shipping status. It was not yet shipped. Was told it would be expedited. Well, its now supposed to be delivered on 4/16. We will see. 15 days to receive items.
Date of experience: April 10, 2024
Coach Brossy
1 reviews US
Slow shipping
It has been 13 days since I placed my order, and I just now got an advice that it was ready to ship. I reached out after a week and was advised they were short-staffed in the warehouse. Understandable, but in this day and age - two week turnaround on an order (and that's just until it ships, still waiting to see how log until it gets here) is a LONG time. I appreciate the honesty of the email reply - but that turnaround time has to get better. I could have ordered from Dick's and had it 2 or 3 days later.
Date of experience: April 12, 2024
Mejia, Michael
1 reviews MX
Knee pads for yoga and Silat martial arts
I use the knee pad underneath yoga pants or above nylon tights. The product is made well, Material is great. It’s extremely tight however behind the knee. I use it for ground Silat striking drills and yoga. I’m not sure if I have to mold the main pad slightly to the width curvature of my knee to provide relief behind knee, at the moment it feels tight and like it stopping blood circulation behind the knee. Contacting the company later to see if maybe a size up, or if should get them tailored at local dry cleaners. Again it might just be a design fluke but everything is beyond expectation but the tightness behind knee makes them ineffective. Again will try to modify as Silat and yoga are the main reasons I bought them. Ground Silat is very high impact on knees.
Date of experience: April 07, 2024
A frequent customer.
1 reviews US
Disappointing Customer Support and Operations
Why would you oversell and under deliver when you have your sights on taking over market share with an innovative product in varying color configurations? So disappointed that customer service failed you. You could dominate this market and you broke the main rule of keeping the customer first!
Date of experience: April 12, 2024
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G-Form, known for their revolutionary SmartFlex technology, manufactures and sells protective gear for sports such as soccer, baseball, and bike. G-Form takes pride in knowing they are protecting talented athletes.