Reviews 3.6
88 total
Randall
1 reviews US
It took about 2 weeks to get a $2500…
It took about 2 weeks to get a $2500 check deposited to my savings account to be cleared.
Date of experience: May 03, 2022
SAM
1 reviews US
Very polite
Very polite, professional
Date of experience: May 03, 2022
Member
1 reviews US
Excite is easy to bank with and…
Excite is easy to bank with and products and services are very competitive even in current market conditions and no other CU or bank was able to beat their rates at the same time maintaining worlds best customer service
Date of experience: May 26, 2022
LAQUELLA
1 reviews US
The lady at the window was very very…
The lady at the window was very very nice.
Date of experience: May 26, 2022
EVELYN
1 reviews US
Karen was very helpful in assisting me…
Karen was very helpful in assisting me on my auto loan . She gave me the approval and all the requirements right away. We completed my auto loan in a couple of days. I just hope that for next time, I can sign everything online since I live all the way in Alameda County. I appreciate Karen a lot for walking me thru the process. Thanks again, Evelyn
Date of experience: May 27, 2022
RONALD
1 reviews US
Excite gave me an opportunity that no…
Excite gave me an opportunity that no other bank would consider. After experiencing an identity theft issue, I was left seemingly without any hope to achieve financial freedom. Now I can see the light at the end of the tunnel.
Date of experience: June 03, 2022
Andrew Douglas
1 reviews US
I use the branch on blossem hill road
I use the branch on blossem hill road , polite , frendly , the only people i trust to manage and keep my money safe , now my who family banks at excite , no hassle banking
Date of experience: June 09, 2022
Neha Banthia
1 reviews US
We worked with Excite recently and have…
We worked with Excite recently and have to say that I am very impressed with how fast the team is and how approachable everyone is. They made our entire experience very smooth. I strongly recommend Excite to everyone whether you are looking for a loan or a savings account. Keep it up Excite team!
Date of experience: July 09, 2022
Member
1 reviews US
Do not honor commitments
Do not honor commitments
Date of experience: July 09, 2022
CHRISTINE
1 reviews US
Joined Excite Credit Union to be able…
Joined Excite Credit Union to be able to refinance our home through your CU. Due to an extreme lack of communication, the loan never happened. Without my knowledge, the interest rate lock was extended once, with a second extension in effect. Then it expired prior to funding and recording. Not a great experience !
Date of experience: July 19, 2022
Todd
1 reviews US
Such a wonderful atmosphere
Such a wonderful atmosphere! Everybody's so friendly, helpful, and kind! They greet you when you walk in which really makes you fell welcomed! Keep up the good work Excite!
Date of experience: August 26, 2022
Villarreal Lillian
1 reviews US
Customer Service New Account and wire transfers
Great Customer service!!! Able to explain every question we had on the accounts and Wire transfers. We were very satisfied with all our questions Answered. Thank you Virginia And Lillian Villarreal
Date of experience: August 26, 2022
Member
1 reviews US
amazing
Service was great
Date of experience: August 26, 2022
JIMMY
1 reviews US
We had a great experience working with…
We had a great experience working with Excite credit Union and with Gary Pate, he was very helpful and informative through the whole process of buying our new home.
Date of experience: September 01, 2022
Alex Zuniga
1 reviews US
I had an amazing experience with…
I had an amazing experience with Verenice Arreola. She was helpful, knowledgeable and understanding. She went above and beyond to help us with our car loan. She was always available and returned our calls in a promptly matter. Is she’s not a manager she should be or get a ride. Thank you for a great experience. -Alex Zuniga
Date of experience: September 02, 2022
ERINA
1 reviews US
Staff is always kinda and polite
Staff is always kinda and polite, very helpful and very clean inside
Date of experience: September 05, 2022
Kelley Clark
1 reviews US
difficult situation made easy
My father was in the hospital, and we needed help with his account. LaQuandra Phillips was knowledgeable and empathetic as she walked us through our options. Then, when I needed additional help the following week, she remembered me and promptly addressed all my questions. I could not have asked for better service. LaQuandra made a difficult situation easy.
Date of experience: October 03, 2022
Jewell
1 reviews US
Excite is not a credit union focused on the community of ESJ
Excite is not a credit union focused on the needs of East San Jose.
Date of experience: October 02, 2022
MIGUEL
1 reviews US
Everything you guys offer all the…
Everything you guys offer all the programs services all the employees are super nice and they know what they’re doing
Date of experience: August 19, 2022
California
1 reviews US
Friendly and helpful in opening a new…
Friendly and helpful in opening a new account
Date of experience: November 09, 2022
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About
Excite is a relatable, jean-wearing, never-boring, highly-caffeinated credit union. We’re made up of smart, friendly people who feel it’s our responsibility to take care of the neighborhoods we live in. And we want to give everyone the chance to build a financially stronger future – because together is the only way to step up to better. Oh, we are also a very stable financially sound 69-year-old credit union with $650 million in assets and 43,000 neighbors (Members). We serve our neighbors in nine counties – Santa Clara, Santa Cruz, San Mateo, San Francisco, Monterey, and Alameda counties in California – and New Hanover, Pender, and Brunswick counties in North Carolina. We also offer the same great benefits to over 400 of our business friends. We’d be happy for you to visit us at excitecu.org. Federally insured by NCUA.