Reviews 3.6
88 total
Cornelia
1 reviews US
Amanda Lonander was a fantastic help…
Amanda Lonander was a fantastic help all the way through the process.
Date of experience: May 21, 2021
Hi Cornelia, We are so happy that you had a great experience with our team member. Thank you for your feedback and you Membership. Best, The Excite Team
MICHEL G NICODEME
1 reviews US
The entire organization is first class
The entire organization is first class. Great service.
Date of experience: May 21, 2021
Hi Michel, We are happy to always help out. Thank you for your feedback and your Membership. The Excite Team
G.M.
1 reviews US
This company was quick
This company was quick, professionally and welcoming. I enjoyed working with this company
Date of experience: May 21, 2021
Hi G.M. We are happy that you had a great experience. We appreciate the kind review. Best, The Excite Team
GINGOYON/JOSEPHINEALFORQUE
1 reviews US
Very Good service
Very Good service
Date of experience: May 22, 2021
Hi Josephine, Thank you for the kind review and we appreciate your membership with Excite. Best, The Excite Team
GENARO A BUSTOS
1 reviews US
I wanna thank all of you
I wanna thank all of you! I have Great experience with all!
Date of experience: May 22, 2021
Hi Genaro, This is awesome feedback -- thanks for sharing! We love hearing that Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Best, The Excite Team
DAVID J WESTON
1 reviews US
Has been wonderful experience
Has been wonderful experience
Date of experience: May 25, 2021
Hi David, Thank you for the review and we appreciate your membership. Best, The Excite Team
Dionisios G Kardaris
1 reviews US
Very friendly staff
Very friendly staff, easy to use app, and higher interest rates than pretty much anywhere else.
Date of experience: August 12, 2021
TREASA QUINONES
1 reviews US
Veronica is excellent!
Veronica is excellent!
Date of experience: August 13, 2021
ALFREDA Perry
1 reviews US
took a moment to convey to teller that…ook a moment to convey to teller that i was unable to go online to access my account when she stopped saying what i was not saying and then realize the words com
took a moment to convey to teller that i was unable to go online to access my account when she stopped saying what i was not saying and then realize the words coming out of mouth was that i have been unable to access account and it has been one month and not a few days as she kept saying then it was fixed.
Date of experience: August 13, 2021
RANDY L HERRIOTT
1 reviews US
Crappy service
A mistake was made and excite let me get clobbered with overdraft fees. Never did they try once to let me know. I deposited $60 00 into my account and the receipt indicated a 400.00 balance not a negative amount .
Date of experience: August 16, 2021
Hi Randy, Thank you for your review. We sincerely apologize for the experience you recently had as a Member at Excite Credit Union. We are looking into the issue and will be in touch. Again, we apologize and hope we can resolve this moving forward. Thank you, The Excite Team
Loida T Macaraeg
1 reviews US
My expectations are being met..I hope…
My expectations are being met..I hope that I will be more inclined to do more with Excite Credit Union in the future… Thank you very much…
Date of experience: August 19, 2021
Hector Garcia
1 reviews US
Great customer service from the minute…
Great customer service from the minute I came in to the location. Feel very welcome from the personal and very professional. I’m definitely will also change my bussines account to this location.
Date of experience: August 19, 2021
Barbara Rogers
1 reviews US
Friendly
Friendly, courteous, and efficient!!!!
Date of experience: August 19, 2021
Toni
1 reviews US
Graciela was great to work with!
Graciela was great to work with! Extremely helpful and was able to get our Heloc loan approved in a timely manner. Thank huh Graciela!
Date of experience: August 20, 2021
anil patel
1 reviews US
I applied for refi my home loan
I applied for refi my home loan, over 3-4 months no response from your loan department even ask me to open account with excite. as a courtesy response qualified or not qualify. no response, that is bad service. i dont want to write bad things for people but you ask for my opinion. thanks Ali.
Date of experience: August 21, 2021
Hi Anil, We are very sorry for your experience. This is not how we want our members to experience the credit union. We will reach out to the team and have someone reach out to you. I appreciate your honest feedback. Best, The Excite Team
harun phil
1 reviews US
Customer service and other services are…
Customer service and other services are great.
Date of experience: October 18, 2021
Hi Harun, Thank you for this nice review. We are happy you are a member at Excite Credit Union. Best, The Excite Team
DANIELLE
1 reviews US
Everyone has been so helpful and nice
Everyone has been so helpful and nice! Made everything easy for me to get started .
Date of experience: November 13, 2021
Hi Danielle, We are happy to hear you are happy. We appreciate your Membership. Thank you, The Excite Team
KAREN
1 reviews US
Excite gas been a great Experience from…
Excite gas been a great Experience from the day I opened my account. When I messed up they had my back and that I sincerely appreciate. I hope I will not mess up again but if I do,?I know Excite will be there for me. I would recommend Excite without reservations as the best banking experience I have ever had. Thank you.
Date of experience: November 13, 2021
Hi Karen, This is awesome feedback -- thanks for sharing! We love hearing that Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Thank you, The Excite Team
JOHN
1 reviews US
I had a paycheck held for 15 days
I had a paycheck held for 15 days. Because was not 30 days with this bank.
Date of experience: November 13, 2021
Hi John, We are so sorry to hear about your experience. We appreciate the feedback and will look into what happened. Thank you, The Excite Team
JOHN
1 reviews US
Tasha was excellent
Tasha was excellent. She was able to take care of my loan request in an amazing amount of time. I appreciate everything she did to help me..
Date of experience: November 14, 2021
Hi John, This is awesome feedback -- thanks for sharing! We love hearing that our Members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future. Thank you, The Excite Team
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About
Excite is a relatable, jean-wearing, never-boring, highly-caffeinated credit union. We’re made up of smart, friendly people who feel it’s our responsibility to take care of the neighborhoods we live in. And we want to give everyone the chance to build a financially stronger future – because together is the only way to step up to better. Oh, we are also a very stable financially sound 69-year-old credit union with $650 million in assets and 43,000 neighbors (Members). We serve our neighbors in nine counties – Santa Clara, Santa Cruz, San Mateo, San Francisco, Monterey, and Alameda counties in California – and New Hanover, Pender, and Brunswick counties in North Carolina. We also offer the same great benefits to over 400 of our business friends. We’d be happy for you to visit us at excitecu.org. Federally insured by NCUA.