Reviews 3.8
956 total
Mark Leukus
1 reviews US
Do Not buy from carpet mart!!!
The manager of this store lies to customers faces. I bought $5000 worth of tile from this store. Their sales people sold me too much tile and when I friend to return - they wouldn’t take it back. The manager lied to my face about having no way to override it. When I asked to speak to someone above him- we would not give me a name. Who does that? He doesn’t own the store he has a boss but knew he was caught in a lie so would t share his supervisors info. Run away don’t give carpet mart a dime of your business!!!
Date of experience: September 01, 2019
Mark , we pulled your account information and the items that you were trying to return are from a purchase over a year ago, 6/23/18. We do offer a 30-day return time frame. If you had tried to return your excess product within 30 days from the purchase time, we would have been able to accept your order. It is also noted that we were not installing the tile being purchased so the measurements were not done by our team members. Unfortunately we cannot override a return that is over a year past its purchase date.
LAE
1 reviews US
Great Company
Carpet Mart has the best prices I've found online or in local stores. They ship quickly, and rugs arrive well-packaged.
Date of experience: September 05, 2019
Sharon Malnick
1 reviews US
Floor Installation
Hello Matt, we would like to acknowledge the work done by Maher on our floor Installation. Maher is a perfectionist of the highest level. We have NEVER worked with a contractor of his quality craftsmanship. He’s knowledgeable, professional, and most important to us, a perfectionist. Our floor is more beautiful than we imagined it could be. Maher’s commitment to the process made it bearable, as any installation is an inconvenience to a homeowner. We highly recommend CarperMart and will continue to do so. Maher,Daniel, along with yourself, have made our experience exceptional. Thank you, Barb Hammell and Sharon Malnick.
Date of experience: September 06, 2019
Linda
1 reviews US
We received our order quickly and it is…
We received our order quickly and it is beautiful
Date of experience: September 09, 2019
Barbara B
1 reviews US
I love my new rug from Carpet Mart
I love my new rug from Carpet Mart! Kim, from customer service, was very helpful when I was unsure about the size I should order. While other sites offered the same area rug, Carpet Mart was less expensive AND the delivery was much quicker. I had my new rug 4 days after ordering it! (I am on the east coast.) Can't say enough about how happy I am with the look of my rug and the service I received.
Date of experience: September 10, 2019
customer
1 reviews US
we love the area rug we ordered
we love the area rug we ordered - great quality - quick delivery
Date of experience: September 10, 2019
Jeanne
1 reviews US
Easy to order online
Easy to order online, carpet in-stock, received a nice discount for Labor Day and being a new customer. Carpets delivered when they said it would be. Very happy with the carpets and the easy transaction.
Date of experience: September 12, 2019
Kathy
1 reviews US
Excellent experience
With the many online choices for ordering rugs, I was hesitant to shop at Carpet Mart because I normally shop at one of the more well known rug websites. I had never heard of Carpet Mart, but once I saw the great selection of rugs they offer and the even better prices, lower than where I shop, I went ahead and ordered a runner. Not only did I save money, but my order arrived in just a few days. So pleased with my purchase and will order from Carpet Mart in the future.
Date of experience: September 13, 2019
customer
1 reviews US
Fast delivery
Great, fast service
Date of experience: September 13, 2019
customer
1 reviews US
Great product and service
Quick delivery, great phone experience. I love the rugs. Overall great experience. My first purchase
Date of experience: September 16, 2019
customer
1 reviews US
Great product and service!
The carpet is great! Colors and quality as described! The delivery was very fast!
Date of experience: September 23, 2019
customer
1 reviews US
Sea shell rug
Received from quickly and exactly what I wanted
Date of experience: September 23, 2019
Still Waiting
1 reviews US
We enjoyed speedy service as the carpet…
We enjoyed speedy service as the carpet arrived in just a few days. It is beautiful and a great value.
Date of experience: October 04, 2019
Debbie
1 reviews US
Very pleased with my purchase
Very pleased with my purchase. Exactly what I wanted, packed well and delivery was quick.
Date of experience: October 04, 2019
Floyd customer
1 reviews US
Got one rug and after they said both…
Got one rug and after they said both were shipped I waited thinking the second would come . After finally contacting them was told second one wouldn’t be here until March! I had options to cancel the one and send back the other. This is after I had opened and put on floor.
Date of experience: October 07, 2019
We are very sorry for the disappointment and error on our side. We have extended a discount to you for the inconvenience of the situation. We understand your frustrations and are trying to make things right with you. Please feel free to contact us directly if you have any additional questions or concerns.
customer
1 reviews US
Gorgeous tile
Gorgeous tile! I was so happy when I received my package.
Date of experience: October 08, 2019
Amanda
1 reviews US
Love my new rug
Love my new rug! And I received it quickly.
Date of experience: October 08, 2019
customer
1 reviews US
I ordered the rug on Sunday and it…
I ordered the rug on Sunday and it arrived by Wednesday. Exactly what I ordered at a great price.
Date of experience: October 09, 2019
Jill
1 reviews US
Love my rug and quick service!
Love my rug and quick service!
Date of experience: October 11, 2019
Travis
1 reviews US
It was easy to order from the Carpet…
It was easy to order from the Carpet Mart website! There were also money saving checkout codes right on the website. Shipping was lightning quick and we received a great looking rug. Highly satisfied overall!!
Date of experience: October 11, 2019
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About
Carpet & Tile Mart services 14 local communities and sells thousands of flooring options for any budget! We sell Carpet, Area & Oriental Rugs, Hardwood, Laminate, Ceramic & Porcelain Tile, Natural Stone, Vinyl, Luxury Vinyl Tile, and Remnants.