Reviews 4.1
472 total
Mel
1 reviews US
I would love to review the product but…
I would love to review the product but have never received it! It has been a month.
Date of experience: July 22, 2019
Hi Mel You actually ordered earlier in the month at 7/2/19 so its not been a month but i do understand that the order has taken a long time to get to you. I will escalate this to our Shipping Dept and chase this down for you and will email as soon as we have info on where the order is. We do apologize for the inconvenience. EDIT: Upon further review with our Management team, we are more than happy to issue Store Credit for this order while we are sorting out where it currently is. I will be emailing you shortly. Regards Rory Customer Service Manager
Dee
1 reviews US
Awesome!
Awesome company, awesome products, easy ordering!
Date of experience: July 22, 2019
Terri
1 reviews US
High Quality Product
Great customer service and a high-quality product.
Date of experience: July 23, 2019
Ali
1 reviews US
good promotions but terrible communication ...
good sales and promotions but terrible communication. unable to update shipping status weeks later. no estimates as to when merchandise will arrive on orders. long lag times to even reply.
Date of experience: July 24, 2019
Hi Ali, Unfortunately we utilise third party couriers who sometimes fail to update the tracking of orders. We are currently chasing SF Express, and once we have an update from them, we will let you know what is going on. It may become a missing in transit, but we will keep you in the loop as soon as we have further information We do have an open ticket in our system and this will remain open until its resolved. Thank you for your patience and apologies for any frustration caused Kind Regards Amanda
Sean
1 reviews US
The staff was very helpful and cared…
The staff was very helpful and cared about the quality of our print. The product was delivered quickly and is great quality. Thanks.
Date of experience: July 26, 2019
Susan Christy
1 reviews US
Beautiful work
Beautiful work, reasonable pricing, just enough optional features to not be overwhelmed with choices and super fast shipping. I couldn't be happier!!
Date of experience: July 26, 2019
Steven
1 reviews US
Broken item
Our collage arrived from China broken (very bad). CF was fast in responding that a new one would be produced and that we would receive an email when it was shipped (good). A week later we are waiting (not so good). The collage printed on plastic did look nice, however. And creating it online was easy. We were able to configure it in a way we didn't seem to be able to do on other sites. Ah, if only...
Date of experience: July 28, 2019
Hi Steven We are terribly sorry for the hassle that you have experienced in ordering with us. Please let us know if you need anything else moving forward. Our email is [email protected] Regards Rory Customer Service Manager
Rodney
1 reviews US
Picture looks great
Picture looks great, but one of the frames had the hanging hardware installed upside down.
Date of experience: July 29, 2019
Michael
1 reviews US
I ordered that Acrylic print of my Art
I ordered that Acrylic print of one of my art pieces. It did not come out as vibrant and detailed as I wanted. I can no longer see certain fine details that I put into the piece. Also, it came with little flakes and specks on it. Being as I don't know the material I'm hesitant to use any cleaners on it. I'm not sure that the art gallery will accept this piece for resale due to it's quality.
Date of experience: July 29, 2019
Erinn S
1 reviews US
Great experience
Great experience. They were great at making sure I will like the finished print before creating. I agreed to it despite dimensions and t looked great!
Date of experience: July 30, 2019
Margaret
1 reviews NZ
Very happy with the service and…
Very happy with the service and product. Was given a gift voucher. Couldn't see if there was an expiry date for the voucher and after 8 months sent in an order with the Voucher Code which gave a "message" that this was not valid. Contacted the Canvas Factory via email and they instantly responded and corrected the "message" which allowed the order to be completed. Impressed with the prompt service and delivery.
Date of experience: August 01, 2019
Terra
1 reviews US
Beautiful Canvas Print!
I chose a 16"x20" canvas print using a picture of me and Jason on the day he was ordained as a pastor. The whole process was a breeze to go through and I was able to perfect the print just how I wanted. You are given the option to upload a photo, or even retrieve one from your Facebook or Instagram account. Once the picture portion is complete, you can choose from one of three wrap styles. Although I chose not to, I could have picked a different effect for my print. For instance, it could have been changed to gray, sepia, or even blue. My favorite part is that I was able to add text! I'm not sure if other canvas print companies have jumped on that bandwagon, but the first time I've seen it as an option was through Canvas Factory. Playing around with font and color, I was able to add "True Love Stories Never Have Endings - 2019" to the top side of my print. The canvas print is now greatly displayed in my living room. It is so prominently displayed that it's impossible not to notice it. I love how it sets a focal point in the room. It hangs flat against the wall without jutting or tilting out. The print turned out exactly how I submitted the photo and I couldn't be more pleased.
Date of experience: August 04, 2019
Samantha
1 reviews US
My canvas print came out fabulous!
My canvas print came out fabulous!
Date of experience: August 06, 2019
Laura
1 reviews US
Very easy to do and great to wor
They have a really easy way to order these high quality canvas prints. Just upload your print, choose single print, split images, wall display, collage, or floating frame. Now decide if you wanted the image wrapped, a color, or mirror image for the sides. You can change the effect if you choose or skip this step. Then add it to cart and pay. It takes less than 5 minutes and delivery is fast.
Date of experience: August 06, 2019
Joyce
1 reviews US
Beautiful canvas and fast shipping with…
Beautiful canvas and fast shipping with excellent packing and great customer service on my 16" x 20" canvas! Thank you!
Date of experience: August 13, 2019
Dolly
1 reviews US
Excellent customer service
Excellent customer service! I thank you for being so responsive and rapid in my replacement.
Date of experience: August 17, 2019
Xtina
1 reviews US
Satisfied repeat customer
Customer service emailed me right back and let me know my picture may be blurry when enlarged. They gave me the option of a refund or submitting another photo. I knew it may be slightly blurry and wanted to go through with my order. The product came back and it was great! Good Pricing, quality and quick delivery is why I am a repeat customer.
Date of experience: August 18, 2019
Lyla219
1 reviews US
Beautiful final product
Beautiful final product. The design was easy and fun and although I have no artistic ability, was able to put together a personal and professional looking engagement gift. I highly recommend this company and will use again.
Date of experience: August 26, 2019
Richard
1 reviews AU
Great Prints and fast delivery
Great Prints and fast delivery
Date of experience: August 27, 2019
Marlene
1 reviews US
Canvas Factory is awesome!
The work that Canvas Factory does is exceptional. I trust them to get my photo image perfect and they do. Their prices are reasonable because the quality is awesome.
Date of experience: September 05, 2019
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Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.