Reviews 4.1
472 total
Gina
1 reviews US
Youreork is beautiful
Youreork is beautiful ! And came right away
Date of experience: December 26, 2018
Sabra
1 reviews US
My canvas was for a lady who lost her…
My canvas was for a lady who lost her husband. We all just loved it ❤️ Thank you
Date of experience: December 28, 2018
Mary
1 reviews US
Tech support was not very helpful
Tech support was not very helpful, tracking didn’t work on shipping. Products turned out really nice, and for a great price
Date of experience: December 29, 2018
Perry Smith
1 reviews US
Ordered Acrylic Print - Over Two Weeks and No Tracking Info./Help
Placed an order over two weeks ago. They state that it has been shipped however all attempts on their part and mine have been met with unknown and/or available. As for what the product is like.., pursuant to the aforementioned remarks I have no idea and frankly wonder if I will ever get what Imordered. Further if Infind that there is a problem with what I ordered, it is coming from China which makes my chance of returning it for a refund an apparent logistical and costly process.
Date of experience: December 31, 2018
Hi Perry I have replied to your previous Trust Pilot communication, but if you click on the tracking link we have sent you, you can follow the progress of your order, which is now in Florida. If there is a production issue with your product or if it is damaged in transit we will be more than happy to process a full refund. As discussed we do currently have a support ticket open and we will continue to monitor your order. Kind Regards Amanda
Jason
1 reviews US
fast service
fast service, great job!
Date of experience: January 02, 2019
Tana
1 reviews US
Very good canvas and clear pictures.
Very good canvas and clear pictures.
Date of experience: January 07, 2019
Laura
1 reviews US
Easy ordering
Easy ordering, fast shipment.
Date of experience: January 07, 2019
Ingrid
1 reviews CA
Even better than expected!!!
Thank you for the beautiful photo of my boys! Amazing quality and ready to hang! So appreciated :)
Date of experience: January 08, 2019
Megan
1 reviews AU
Love it
Love it 💜💛💚💙❤😀
Date of experience: January 10, 2019
Carole
1 reviews US
Great job!
Great job. Definitely recommend. Fast turnaround.
Date of experience: January 31, 2019
Lee
1 reviews US
Fantastic Products and Service
I have ordered many, many items from Canvas Factory and have always been satisfied. The process the quick. The items are packaged with care and have never been damaged. I have never had a complaint.
Date of experience: February 08, 2019
Judy
1 reviews US
Photo finished product is excellent
My photo was reviewed and I needed some help. The staff is so helpful! I have canvas prints from several places...these are the crispest and clear photos I have. Plus the finished product is super nice. Best company I’ve found. Thanks!
Date of experience: February 09, 2019
Julie
1 reviews US
The customer service and artists were…
The customer service and artists were quick to respond to any questions and concerns.
Date of experience: February 26, 2019
Jeanie
1 reviews US
A Lucky Win!
My review is based on having won a canvas print on a blog. I was very pleased with the final product, which arrived in a timely fashion and was grateful to Canvas Factory for making the opportunity available to the blogger who had the drawing.
Date of experience: February 27, 2019
oleg
1 reviews US
Poor quality and poor communication
Poor quality and poor communication. Chinese company posing as America based. Purchased prints on acrylic. Received pale versions of my photos glued to a thin plastic sheet. Very disappointing. Communication with the company non existent.
Date of experience: February 28, 2019
Hi Oleg I have actually received your prior email to us an replied to it on Feb 22 asking for images of the received print so we can investigate and sort out any issues you might have with it but have yet to receive a reply. Our company is actually based in Australia and utilize several Production Facilities for our customers and the location and product determines where a customer's prints are made. We have no intention of posing as an American based company and we are very transparent where the prints are made. (Both with our CS team and our FAQ portion on the site) We are terribly sorry if you feel this way and we look forward in sorting this out for you. You can get in touch with us at [email protected] Rory Customer Service Manager
jeffrey
1 reviews US
My canvas was better than expected
My canvas was better than expected. Colors and clarity were perfect
Date of experience: March 13, 2019
Cori
1 reviews US
Beautiful pieces
Made my photos come to life! Appreciate the help and advice they gave me.
Date of experience: March 27, 2019
carol
1 reviews US
My canvas came damaged
My canvas came damaged
Date of experience: March 28, 2019
Hi Carol Please send us an image of the damaged print at [email protected] and we will have this sorted out for you ASAP. We do apologize for the hassle. Regards Rory Customer Service Manager
Carol
1 reviews US
My husband is a professional artist (…
My husband is a professional artist ( oil painter) and he is frequently asked if he sells prints of his work. He has never done prints because the one time he had a print made, at a premier photo lab, the colors in the prints were washed out and faded. We are so happy with the print we received - the colors are true and the quality is great. We highly recommend Canvas Factory.
Date of experience: March 31, 2019
Barbara
1 reviews US
Could not be more pleased
Could not be more pleased. There was a problem with photo I sent and they worked with me until it was perfect. Great customer service.
Date of experience: March 31, 2019
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Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.