Reviews 4.2
2,865 total
Janice G.
1 reviews US
I have been with this bank for many …
I have been with this bank for many years now. One reason is because of their locations. Also, the customer service at the bank and phone service is outstanding. Thank you Bank Five.
Date of experience: June 01, 2017
Richard Majors
1 reviews US
Super Customer Service
Super Customer Service, always polite, friendly and, professional, convenient locations. Wish they would allow customers to make purchases internationally. Wish they would post debits clearing today to the account so I can see them today, as opposed to seeing them tomorrow as a transaction that occurred yesterday. Glad that they post incoming funds first and then the outgoing funds.
Date of experience: August 03, 2017
Brittny Fernandes
1 reviews US
Bank 5 on President ave Fall River
Bank 5 on President ave Fall River, ma is absolutely amazing. Polite clean and efficient.
Date of experience: February 06, 2018
Katie Baker
1 reviews US
I was looking to open a bank account…
I was looking to open a bank account for an upcoming class reunion with a fellow classmate and Timmy Lynn was a huge help! He let us know what proper documents we needed and guided us through the process. If you are looking for someone who knows their stuff, Timmy is who you are looking for!
Date of experience: May 07, 2018
Chris
1 reviews US
MassSave Loan
My wife and I went in for a MassSave Heat Loan. We worked with Timmy Lynn. He was awesome. He and his team made this process so easy! Would recommend going to see him for all your banking needs!
Date of experience: June 11, 2018
Jose Verissimo
1 reviews US
They treat customers differently
They treat customers differently , am in the process of filing complaint to fdic, after being a loyal customer for years and with same banker for over 25 years , I feel I wasn't treated fairly when I went for a heloc loan , very disappointing when you are a very loyal customer and give them millions in interest and then they treat you like crap ,will be filing multiple complaints .bankfive 👎👎👎👎👎
Date of experience: June 24, 2018
Hi Jose, We strive to assist every customer and potential customer. While we cannot discuss the details of application decisions on a public forum such as this, we truly apologize for disappointing you. Thank you, BankFive
Michael Sargent
1 reviews US
So far this bank has been awful to deal…
So far this bank has been awful to deal with. They are so far behind in technological assistant. I cant pay a bill online???. Then they tell me its b/c they are a small bank.... my other bank has less locations and invests in their website and online capabilities. I cant get any information on my account online or threw the phone. I have to wait until they send stuff threw the mail. I am so mad my original bank sold my mortgage to this bank and have to deal with them. For a person, who lives nowhere near a location, DO NOT use this bank
Date of experience: July 17, 2018
Hi Michael, We’d like to work with you on a payment method that is convenient for you. Please call us at 774-888-6100 and ask to speak with Patrick Deady, SVP, Mortgage & Residential Lending to discuss options. Thanks, BankFive
Milton Matos
1 reviews US
I always enjoy banking with you guys
I always enjoy banking with you guys Amazing assistance Especially from Maria D. Coelho She helps out a lot
Date of experience: March 01, 2019
Cynthia Gannon
1 reviews US
My experiences with Jordan Aguiar at…outstanding.
My experiences with Jordan Aguiar at the President Ave branch have been exceptional. I have been in several times over the last month. Jordan is professional, pleasant and knows how to do his job. Outstanding.
Date of experience: March 13, 2019
Joao Neuva
1 reviews US
The Dartmouth Branch was phenomenal
The Dartmouth Branch was phenomenal, and the staff was very helpful, especially the young gentleman with the beard.
Date of experience: April 24, 2019
Mark Black
1 reviews GB
very fast and reliable
they made it very convenient and easy for me.. 5 star!!
Date of experience: June 19, 2019
Kevin
1 reviews US
Do yourself a favor and don’t get a mortgage through this bank
Got a mortgage through bank five and they sold it 1 month later to a company called lakeview/loan care llc which has terrible reviews everywhere you look online and since have had nothing but problems with said company. They have charged late payments even though it was payed on time it’s gone as far as going against my credit report which dropped my credit score by over 100 points. Wife has to call every month since mortgage was sold to correct problems. Very disappointing in what i thought was a nice local bank filled with local people that years ago my own mother worked at. Thanks again for selling my mortgage to 1 of the worst companies out there so you could quickly cash out. Will be re financing with a local bank that doesn’t sell the mortgage and should of went with in the first place.
Date of experience: July 15, 2019
Chris Johnson
1 reviews US
Excellent community bank
Excellent community bank. Very impressed with Timothy at the President Ave branch. Great customer service and a pleasure to do business with.
Date of experience: July 16, 2019
Adam
1 reviews US
I would highly recommend using Lisa…
I would highly recommend using Lisa Celio and Marie Rezendes when purchasing a house! They are very professional and work day and night on getting you the best interest rates and loan! They make it very easy and fast to get you on your way.
Date of experience: March 30, 2020
Mandy
1 reviews US
The customer service is excellent…
The customer service is excellent everyone is always so helpful and friendly. Service is always fast. Love this bank.
Date of experience: May 29, 2020
Sergio Tavares
1 reviews US
Maria Coelho
Maria Coelho did a a nice job! On helping me get my account and seething up everything!! An excellent job! Very understandable and very polite!! She’s the best at what she does!!!
Date of experience: June 18, 2020
Maria C.
1 reviews US
Equity Loan
I recently applied for an equity loan and worked closely with Janice Martin where she patiently answered all of my many questions and guided me through the process. She and her staff have always been very helpful. I've been a customer for several years and would never consider moving my business to another bank.
Date of experience: July 29, 2020
Christine Marcelino
1 reviews US
Refinancing our home.
My husband and I just refinanced our home we had Monica Bothelo at bank five we highly recommend her. Monica was really helpful and answered any of our questions. She quickly replied to any messages,she made the whole process quick and easy. We will definitely recommend Monica to any of our friends and family.
Date of experience: July 31, 2020
Gerard K
1 reviews US
Monica Botelho - A+ service
My mortgage officer was Monica Botelho. From the start she was an absolute pleasure to work with. She maintained good communication throughout. While I may have missed out on a "good" refinance rate at the start, she continued to monitor rates until it was once again favorable - almost three months later! Once the process was started, it was seamless from the loan processor to the attorneys. Even after the close, she kept contact to make sure the close went smoothly. If Monica is representative of all the employees at Bank5, no doubt in my mind, it is a great institution. I would definitely reach out to her again for my mortgage needs.
Date of experience: August 04, 2020
Joshua Frias
1 reviews US
Monica Botelho handled our refinance
Monica Botelho handled our refinance. She was amazing! The process was seamless. Communication was excellent. We have gone through the refinance process a couple times with other banks for past properties. This experience was the best. I have since recommended and will continue to recommend her to all friends and family in search of quality mortgage/refinance services.
Date of experience: August 11, 2020
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Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.