Reviews 4.2
2,865 total
derek milewski
1 reviews US
Excellent service done fast and easy!
Monica Botelho and the Bank Five team were an absolute pleasure to work with! The process was fast and easy. Monica definitely exceeded my expectations! I will undoubtedly recommend Bank Five and Monica to any friends or family looking for a home loan or refinance. Thank you for all of your help! -Derek M.
Date of experience: October 19, 2021
Karen
1 reviews US
Fantastic Loan Experience!
We used BankFive Bristol for both a RI Heat Loan and Equity Loan. Alycia was great to work with - professional, knowledgeable, helpful, and kind. She answered all our questions and kept us advised of the process and progress of our loans. This was an incredibly straight forward and smooth experience. I highly recommend Alycia and BankFive Bristol.
Date of experience: October 20, 2021
Sara Soares
1 reviews US
Monica Botelho was such a pleasure to work with
Monica Botelho was the best person we ever had work with us throughout our home buying process . She is kind , patient and she knows what she is doing . She is great at what she does . Always kept me up to date on how my mortgage loan was moving along . We are so happy we went through bank five with Monica for our mortgage loan . She made sure to find us the best rates . Thank you so much for helping us get into our first home . ❤️
Date of experience: October 27, 2021
Kathleen Genthner
1 reviews US
Top Marks for Monica Botelho
My husband and I received not only exemplary professional service from Monica Botelho and the team at Bank 5 involved with our refinance; Ms. Botelho was extremely attentive to our numerous questions and we felt our experience was as important if not more so than the business we were providing the bank.
Date of experience: November 10, 2021
Kevin
1 reviews US
I was going through a divorce
I was going through a divorce, and needed to buy out my spouse quickly in order to prevent my house from going on the market. Monica was able to accomplish this in record time and I was able to keep my house. Thanks for all your hard work Monica.
Date of experience: December 02, 2021
Len Casey
1 reviews US
Outstanding Service!
We recently sold our home and immediately contacted Monica Botelho at Bank Five. She was our contact person on two previous refinancing's and each time we had an excellent experience. As soon as we sold our previous home, we contacted Monica and after completing our loan application, she went into action, First, she provided us with a pre-approval letter for the offer on our new house. The she secured us an excellent rate and guided us seamlessly through the balance of the process right up until closing day. Monica tries to make the process as easy and simple as possible while providing reassurances along the way that everything is firmly on track At all times we felt that we had a strong advocate on our side. We wholeheartedly endorse Monica and the whole team at Bank 5 to anyone looking for a professional and extremely customer focused lending source. Len & Dolly Casey
Date of experience: December 08, 2021
Tsengkhuu
1 reviews US
This is our third time working with…
This is our third time working with Bank5 and Monica. From day one, Monica has made the process super easy. She is a top notch communicator and always responsive! If you haven’t worked with Bank5, I would highly recommend Monica and her team!
Date of experience: December 15, 2021
B Wixon
1 reviews US
Refinance
This is my second time working with Susana in the Dartmouth office. She is nothing short of amazing. My refinance was done in record time and she kept me informed about the process at every step. Highly recommended to anyone!
Date of experience: December 17, 2021
Deborah H
1 reviews US
Susana was wonderful to work with
Susana was wonderful to work with. She actually did all the hard work and made this process so easy for me! I really appreciated all of her help and have highly recommended her to others. Totally professional, highly informative and extremely helpful!
Date of experience: December 17, 2021
Patrick R
1 reviews US
Susana is simply the best!
Susana is simply the best in the business and I did not even bother looking anywhere else. She is very responsive, professional, helpful, and simply a pleasure to do business with!
Date of experience: December 17, 2021
Carl Medeiros
1 reviews US
Bank 5, for All my banking needs.
I purchased my first home through Bank 5. 3 years later I refinanced my mortgage through Bank 5, and shortly after I opened a HELOC through Bank 5. Every step of each process was handled masterfully by Susana-Neves Coito.
Date of experience: December 17, 2021
Kerry Moniz
1 reviews US
Susana is the best!
Susana at Bank Five took care of our mortgages from when we refinanced our home in 2020 until we sold our home and bought our dream home in 2021. Susana was there every step of the way. She is very knowledgeable, patient and kind and it made these stressful processes so much easier. Any given time or day I could email her and she would get back to me immediately with an answer and would explain everything. It was such a smooth process and I appreciate everything she did for us.
Date of experience: December 20, 2021
RAS
1 reviews US
Mortgage through BankFive
I got my Mortgage through BankFive, Susana was very professional, honest and helpful. The process took six weeks from start to closing I'd recommend BankFive all the way.
Date of experience: December 20, 2021
Kathy C
1 reviews US
Susana Neves Coito was absolutely…
Susana Neves Coito was absolutely fabulous in making my home mortgage refinance a seamless process. Her attention to detail and continuous follow up was like none other. I would highly recommend Bank 5.
Date of experience: December 22, 2021
Mike Couto
1 reviews US
Great Experience!
Working with Susana Neves Coito for my mortgage was a great experience. She answered all my questions and guided me through the process in a manner that mad me feel extremely comfortable. I would definitely recommend her to anyone looking to get a mortgage or refinance a loan.
Date of experience: December 26, 2021
Randall Thornton
1 reviews US
Working with Susana is so smooth…she…
Working with Susana is so smooth…she went above and beyond on both my original mortgage and my recent refinance she made it stress free every step of the way
Date of experience: December 28, 2021
Ariana Depina
1 reviews US
I just closed on my first home and…
I just closed on my first home and Susana Neves Coito made the process so easy! I previously had a prequalification letter from a different bank and they were stressful to deal with. Susana is God sent and I will recommend her to all of my family and friends. I can't wait to by my next homes with her!
Date of experience: December 28, 2021
Teresa Dias
1 reviews US
Since my First Phone Call to Monica…
Since my First Phone Call to Monica Botelho Before i even listed my house for sale & the sale of my new house, Monica has been absolutely amazing to work with & went over and beyond to make such a Stressful time so much better, the ONLY Unstressful Part of my whole past 3 months, She's a True Asset to your Bank & Community
Date of experience: January 03, 2022
Jennifer Mormile
1 reviews US
Financing for a mortgage
This is the second time that I have worked with Susana Neves-Coito. As always, she is supreme at what she does. She is always up front with any fees and pretty much to the penny with estimates when calculating a mortgage payment prior to locking into an interest rate. She is extremely helpful and always available to answer questions. She made our recent experience less stressful and managed to meet a very short timeline that was greatly appreciated on our end. Thanks Susana!!!
Date of experience: January 04, 2022
Christina Chew
1 reviews US
Words can't express my gratitude toward…
Words can't express my gratitude toward Susana Neves-Coito. Without her, my new home wouldn't have been a reality. I reached out to her initially because I needed a short-term HELOC. She made it possible. I worked with her on getting my mortgage. She made everything so seamless and easy. When I ran into a stressful situation, not only did she listen but she went above and beyond to try to help me. She is the reason I moved my banking to BankFive. I can't thank her enough. It has been an absolute pleasure working with her!
Date of experience: January 04, 2022
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Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.