Reviews 4.2
2,865 total
Juan L Maldonado
1 reviews US
We strongly recommend Bank5 as mortage lender
My wife and I strongly recommend Bank5, a community bank, as a mortgage lender without any hesitation. A friend of mine recommended reaching out to Wilfredo Salvador from Bank5 because of the good experience he had with him. The attention and professionalism received from Wilfredo exceeded by far our expectations. During the initial interview for the pre-qualification, Wilfredo took the time to advise us about the process and answered all our questions, in a clear and concise fashion. Once our offer got accepted Wilfredo and his team expedited the approval process and in 3-weeks we got approved and closed the loan flawlessly. Wilfredo made the difference, he was always accessible and kept us updated about the loan status. Juan and Daisy Mi esposa y yo recomendamos encarecidamente Bank5, un banco comunitario, como prestamista hipotecario sin ninguna duda. Un amigo nuestro nos recomendó contactar a Wilfredo Salvador de Bank5 por la buena experiencia que tuvo con él. La atención y profesionalismo recibido por parte de Wilfredo superó con creces nuestras expectativas. Durante la entrevista inicial para la precualificación, Wilfredo se tomó el tiempo necesario para asesorarnos sobre el proceso y respondió todas nuestras preguntas, de manera clara y concisa. Una vez que nuestra oferta fue aceptada, Wilfredo y su equipo aceleraron el proceso de aprobación y en 3 semanas obtuvimos la aprobación y cerramos el préstamo sin problemas. Wilfredo marcó la diferencia, siempre estuvo accesible y nos mantuvo actualizados sobre el estado del préstamo.
Date of experience: August 31, 2022
Betty Roberts
1 reviews BE
Decided to write a review
Decided to write a review. I took out a loan a couple of days ago. Completed very quickly with no hassle. The consultant answered all my questions, it is immediately clear that he is a good specialist. I'm here for the first time, but already very satisfied. I will recommend to my relatives
Date of experience: September 23, 2022
ALG
1 reviews DZ
Bank Five is a great bank
Bank Five is a great bank. I have used them for decades. Never a problem. Always dependable, informative, accurate and friendly. Great bank
Date of experience: July 07, 2022
Matt
1 reviews NZ
They possesses the ability to listen…
They possesses the ability to listen and empathies with clients on a deeper level in order to discern what they really want and need. Great support to work with.
Date of experience: October 11, 2022
Manny Gutierrez
1 reviews US
First time using this bank and to be…
First time using this bank and to be honest it was the smoothest process I’ve experienced with any other bank before. Mitchell was great! He answered all of the questions I had and helped me through the process of my loan.
Date of experience: October 12, 2022
karen benevides
1 reviews US
Suzanne and Vaida are the best
Suzanne and Vaida are the best! Very professional, always available to answer questions and helped made the process seamless.
Date of experience: October 21, 2022
Evan Macedo
1 reviews US
Susana and her team were absolutely the…
Susana and her team were absolutely the best to work with. My loan process was so easy and smooth and her team always had a very quick response time. I would certainly use Bank 5 again and would recommend!!!
Date of experience: October 01, 2022
Laura Cartin
1 reviews US
My experience with Bank Five was…
My experience with Bank Five was wonderful! I worked with Monica Botehlo from the moment I finished the loan application right through to the closing. She made everything easy and understandable. I couldn’t have asked for a better first time home buying experience. I will recommend Monica and the bank to all my friends and family.
Date of experience: November 14, 2022
carlos pagan
1 reviews US
I had one of the greatest experience…
I had one of the greatest experience with team Monica!! a team with great promptness, honest, and kindness beyound believe. Banks are usually hard to work or deal with but this group knows team work. BankFive should be very proud of this group and hand them an atta boy reward.
Date of experience: November 16, 2022
Shubham
1 reviews IN
My account open
My account open
Date of experience: November 22, 2022
John Rebello
1 reviews US
I worked with Susana Neves Coito who…
I worked with Susana Neves Coito who made my mortgage process informative, quick and pleasant.
Date of experience: November 25, 2022
Chanelle Grace
1 reviews US
From start to finish
From start to finish, Susana Neves-Coito was very informative, prompt, and hospitable on answering all my questions & gathering all my information. I couldn’t be more pleased going through bank five. Highly recommend.
Date of experience: November 28, 2022
Lourdes
1 reviews US
Susana Neves-Coito
I have known Susana Neves-Coito for over 15 years. I recently did a home equity with her. I am extremely pleased. Susana was very professional, pleasant, and knowledgeable about all our options and what would be the best option for us. I would recommend Bank5 to all my friends and family. She will give you the loan that's right for you. Lourdes & Carlos Silveira
Date of experience: November 16, 2022
Wilson
1 reviews US
My experience with Bank five was…
My experience with Bank five was awesome , very professional , susana was always there to guide me in my journey , very attentive , always responding right away , I have nothing but good things to say about susana and Bank five , would sign up with them a million times again, I also referred my mother to them.
Date of experience: November 05, 2022
Theresa Murray
1 reviews US
Mitchell Santos was exceptional…
Mitchell Santos was the consummate professional. The loan process was effortless.
Date of experience: December 23, 2022
julie meelia
1 reviews US
Patient and helpful
I’ve had a number of situations where Maria Coelho of the Fairhaven branch has been so patient and helpful. From a refinance closing to account set up, she has been incredible. She even helped my children set up their online banking ❤️We love Maria!
Date of experience: December 28, 2022
Jake
1 reviews US
Poorly ran institution with an even…
Poorly ran institution with an even worse staff. Besides their complete incompetence, staff was more than rude and even less helpful with any questions or issues that I had. I would give 0 stars if I was able to and would never bank with this institution for the above examples.
Date of experience: December 31, 2022
Hi Jake, We are very sorry to hear about the negative experience you had with us. We would like to learn more about your experience and see if there is anything we can do to help make things right. We sent you a request for some additional information that will help us better understand what happened, and allow us to follow up with you. We hope to hear back from you soon. In the meantime, if you have any questions or concerns please don’t hesitate to contact us at 774-888-6100. We truly appreciate your feedback. Best, BankFive
Nikita Essex
1 reviews US
Michelle was very knowledgeable and…
Michelle was very knowledgeable and supportive as she was able to connect me with an outstanding realtor, find resources to assist in my closing and was prompt with responses throughout the process. I highly recommend her!!!
Date of experience: December 20, 2022
Natalie
1 reviews US
Michelle Guertin goes the distance
Michelle Guertin goes the distance. She is available, diligent, positive and well informed. She retrieves information if she's not sure. She helped us to find a mortgage and equity loan at the same time to make our home purchase a reality. We are discriminating clients and recommend her to others.
Date of experience: December 09, 2022
Colleen K
1 reviews US
Highly recommend!
Working with Michelle at Bank 5 was a pleasure. The process was seamless and Michelle was always right there to answer questions and assist whenever we asked - I highly recommend her and will be using her services again in the future!
Date of experience: November 01, 2022
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Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.