Reviews 4
5,718 total
Bagyalakshmi
1 reviews US
I did not get returning customers benefit
I did not get returning customers benefit of 5% discount
Date of experience: May 10, 2024
We are very sorry to hear that the 5% Preferred Rate did not automatically apply to your purchase. Upon further research, it did not go through due to a slight difference in spelling from the previous purchase. In order for the Preferred Rate to apply, the new purchase of your CoverAmerica-Gold policy should match the exact spelling of the previous one. Our team has contacted you via phone and email, and we have requested our Accounting Team to issue the 5% Preferred Rate to you. Please kindly consider updating your review, our team is here to help.
VV
1 reviews IN
Easy to buy, impossible to settle claims
I took insurance for my parents through Visitor Coverage provider Safe Travels USA Comprehensive Insurance. The website is very conveniennt for buying the plans, but they take no responsibility to settle any claims. The plan worked well till we actually had to use it. My mother had to undergo hospitalization and we had that and other related healthcare expenses. The treatment was done cashless but the insurance company is not settling the claim. They infact clubbed all claims even from before hospitalization and none of them have been settled. It has been more that a year for some claims and more than 6 months for the others. Every time I call them, they ask for something more, and say the claim will be finalized in 15 days. Now all my claims have ended up with collection agencies sending me mails to settle. Please stay away from this site and the providers, go through a proper insurance company for coverage!
Date of experience: June 06, 2023
It appears that you are facing a claims issue with your insurance administrator, and that you have not received the customer service and support you expected from them. We received your updated information from TrustPilot, and are already in contact with you via email. Your claims are missing information from the healthcare provider, which is required to complete your claims. Our team is communicating with your insurance administrator and are doing everything we can to help close your claims. VisitorsCoverage stands by its commitment of being there for our customers. Thank you!
customer
1 reviews CA
My morning train was at 7:15 and I was…
My morning train was at 7:15 and I was up at 5 to get ready. Suddenly emailed at 6am before departure that the train had been canceled. No reason stated. By this time I had booked a uber XL for $60. couldn't cancel because the driver was already downstairs. It was too much really! I had no choice but to call customer service with a meltdown. Customer service was very extremely rude! It was horrible! When I asked what caused the train to be temporarily canceled, she just said she didn't know and was very indifferent. I have adhd and rsd. I am devastated and heartbroken! How will your company compensate for these?？？？
Date of experience: January 29, 2024
We are very sorry to hear about your experience with your train and Uber ride. Our team has contacted you via email to see how we can best assist with your travel medical insurance policy. Please kindly consider updating your review, as we have no affiliation with the train company and Uber. Our team is here to help in any way we can.
Gayathri
1 reviews DE
Cannot download policy documents
Cannot download policy documents
Date of experience: December 15, 2023
Upon completing your purchase, you can conveniently access your policy documents through your online account or find them attached to the confirmation email. Our team has reached out to provide you with the necessary documents, and we kindly ask for your consideration in updating your review. We’re here to assist you in any way we can!
customer
1 reviews US
I am not able to download my cards…
I am not able to download my cards after signing up for insurance. everytime I have some issues with website orders and claims
Date of experience: October 08, 2023
We are very sorry to hear there may have bee some difficulty when using your technological device. Our team has contacted you via phone and email, and have included copies of your policy documents. Your claims will be viewable once they are are loaded into your insurance administrators system. Since your policy has not yet started, there will be any claims to view, as they need to be filed. We kindly request that you will consider updating your review. Our team is here to help!
Tim
1 reviews US
The website stopped functioning at step…
The website stopped functioning at step 3 and again at step 4
Date of experience: August 14, 2023
Our team of licensed insurance specialists pride themselves on assisting customers every step of the way, and have reached out to you personally to better understand your feedback. Customer satisfaction is our #1 priority, and we want nothing more than to provide you with the 5-star experience you deserve.
customer
1 reviews US
it keeps saying the address is not…
it keeps saying the address is not correct or not valid, phone number is not valid its keeps asking it again and again even if it is correct
Date of experience: July 19, 2023
We are sorry to hear there may have been some difficulty with your technological device. Our team of licensed insurance specialists pride themselves on assisting customers every step of the way, and have reached out to you personally to better understand your feedback. Customer satisfaction is our #1 priority, and we want nothing more than to provide you with the 5-star experience you deserve.
Pamilla Kalra
1 reviews US
VisitorsCoverage sold a bogus insurance…
7/12/23 - I was asked to provide proof of my review the 4th time by VisitorsCoverage. I am sure VisitorsCoverage has a large customer support team and they can collectively spend more time on replies etc. I don't have that much time, but I would provide details one last time. Again, nothing in this is false. I would also like readers to read other negative experiences with VisitorsCoverage and WorldTrips and decide for themselves. - Policy bought and paid upfront for 6 months (23 Dec 2022 to 17 June 2023) - on 12/21/22 - paid $2155.86 (certificate # 100216778 ) - first provider visit - ER visit - 12/27/22 - Claim # 23-0000005635-00, Amount Charged by provider - $475.00, Paid by WorldTrips/VisitorsCoverage - $120 on 3/3/23 - rest $355.00 paid by Patient. - second visit - Specialist 4/3/23 - Claim # 223-0000033935-00, Amount Charged by provider - $186.33, Paid by WorldTrips/VisitorsCoverage - ZERO - All paid by Patient. They closed this on 7/6/23 - after patient declined to renew on Policy expiry. This claim was kept open so patient could not cancel the policy. - Patient called and emailed multiple times after End April to find out about Claim # 223-0000033935-00 since the experience during first claim was very bad. The calls were made on Apr 28 (the rep kept patient on phone and did not transfer to the supervisor after repeated requests), May 3, 9 and 17. Multiple emails were sent saying to cancel the policy as the response was awful and horrible. VisitorsCoverage did not even bother to care till it was time to renew. I have told the experience earlier. Their CSM was not doing her job. Again - Readers - run away from VisitorsCoverage and WorldTrips. My experience with these companies was horrible. TrustPilot - I have given your team team so much content and proof - I can not waste any more time. It is upto you to decide. Thanks! 7/8/23 - I was asked to review my claim 3rd time so here it is again. VisitorsCoverage mentioned that the second claim was paid out - but I received the EOB and it was put on me to pay it out. THIS IS A SCAM - I reiterate - run away from this company. I stand by my analysis and feedback and will never contact this company again. I just want to make sure that other people don't get cheated by this scam. VisitorsCoverage again asked me to delete this review by saying that both claims have been settled. They are lying - the second claim (#223-0000033935-00) is still open - it was initiated on Apr 3, 2023 (more than 2 months ago). The insurance company deliberately did not pay this and twisted my arm at the time of renewal to renew the coverage. The first claim (223-0000005635-00) was partially paid (they paid $125 for $475 bill, I paid the rest). Again - this is a scam - run away I was asked to delete the review - but I have stated everything that happened to me. I made various attempts to reach both VisitorsCoverage( broker ) and the insurance company multiple times via emails and phone and they did not make any effort to solve the issue. They only spring to action when it was time to renew the policy. I reiterate this is a scam. VisitorsCoverage sold a bogus insurance policy to me. I paid for 6 months upfront for a very expensive premium. I had to go to an Urgent care, the bill was $475 and they paid $120 only, I had to pay the rest. Then on Apr 3 (3rd month of the policy) , I went to a specialist and the bill was $186. To this date, they have not paid - my policy expired now and they wanted me to renew it. I asked them to cancel my policy in Apr end/early May multiple times (to both VisitorsCoverage as well as the insurance company) and they denied saying that there is a claim pending. They won't pay the claim amount to specialist as well. So my hands were tied behind my back. I wanted to cancel, but they did not let me and also they did not pay the claim. So after paying $2200 in premium , they just paid $120 to 1 provider. This is a scam. you should run away from both VisitorsCoverage and WorldTrips. On top of it, their Customer Success Manager does not understand and want to read communication, but wanted me to renew. I had to tell her to stop this unfair practice and ask for my premium refund from April and she said they can not. Look at this audacity - they want you renew, but won't pay for claims, won't pay the claim so you can not cancel. This is reported to BBB as well..Please avoid this scam.
Date of experience: March 28, 2023
We deeply regret that despite our diligent efforts and assistance provided to the best of our ability and within our control, you have chosen to post a review that does not accurately reflect the facts of the matter. It appears you are confusing us with your insurance policy administrator for your correspondence on your claims matter. VisitorsCoverage did not receive any correspondence from you until May 1st, 2023. Based on the information we have at this time, 100% of your claims have been approved as of 6/30 and are being paid processed by the policy administrator. This information is visible by accessing your plan WorldTrips account. VisitorsCoverage did not receive any written requests to cancel your policy or ask you to continue your coverage. Under the insurance policy provisions refunds for any premium with (paid) claims are not available. We also explained that the renewal notification is there in case you did need to extend and is optional to fit your personal needs. We also request to please consider removing this review since your claims are completely processed and approved per the policy wording. For any further assistance, we kindly request that you communicate directly with us via email at [email protected]. This will enable us to provide you with more personalized and effective support. Thank you.
David Wright
1 reviews AT
In the run up to buying it said that…
In the run up to buying it said that acute onset of existing condition would be covered. In the policy, this was specifically excluded.
Date of experience: June 26, 2023
We reviewed your policy and are happy to inform you that your plan includes coverage for an acute onset of a pre-existing condition. You can find the clause for this in your policy's description of coverage, which are provided to you after purchasing. Our team of licensed insurance specialists has contacted via email to help you locate where the coverage is stated. Please kindly consider updating your review, as we have been trying to reach you via phone email but did not hear back yet.
customer
1 reviews AT
Took more time then expected
not that user-friendly, but very appreciate it gives to Ukrainian citizenships!
Date of experience: June 17, 2023
Our team of licensed insurance specialists pride themselves on assisting customers every step of the way, and have reached out to you personally to address any questions or concerns you may have. Customer satisfaction is our #1 priority, and we want nothing more than to provide you with the 5-star experience you deserve.
customer
1 reviews RO
I did not receive pdf of insurance
I did not receive pdf of insurance
Date of experience: June 14, 2023
Did you try checking your Spam folder? Additionally, the documents can be easily accessed from the confirmation email, and by logging into your secure account. Our team has contacted you directly with instructions, as well as a copy of your policy documents.
customer
1 reviews DE
Only to chat with a machine. Horrible.
There was a wrong name in the documents. Error of visitorscoverage. impossible to change it. Had to do with a machine. the same and same answers etc.... No help.
Date of experience: May 30, 2023
Our team of licensed insurance specialists pride themselves on assisting customers every step of the way, and have reached out to you personally to better understand your feedback. Customer satisfaction is our #1 priority, and we want nothing more than to provide you with the 5-star experience you deserve.
customer
1 reviews US
Your website does not flow easily.
Your website does not flow easily.
Date of experience: May 21, 2023
We have contacted you via phone and email to learn more about your experience with the purchase process. We encourage you to kindly reply back to our communication so we can better assist you. Rest assured we are committed to address your concerns.
Frank Wang
1 reviews US
Trash website and bad coverage descriptions
Trash website, hard to use, information architecture is poor and keyboard controls is super bad. Not easy to use at all. Coverage descriptions are purposely designed to be hard to read and hides lots of detail. They won't allow you to get a quote for a party with different age ranges, will require you to go through the same process multiple times for different age groups and different travel dates. Coverages are also not straightforward, no pre-existing condition coverage for most plans. Do not recommend!
Date of experience: April 16, 2023
We are constantly working to optimize the design and usability for all of our customers. Our team of licensed insurance specialists have reached out to you personally to better understand your feedback.
customer
1 reviews US
Really pathetic USER interface and…
Really pathetic USER interface and screen, changed Data
Date of experience: April 01, 2023
We are sorry to hear there may have been some difficulty with your technological device. We have reached out to you to learn more about your experience and clarify any questions you may have. We look forward to continuing to serve you!
Dustin
1 reviews JP
No PCR test coverage - disappointed
The plan said Covid-19 was covered but when reading the fine print, it said Covid PCR tests required for re-entry are not covered. I had to pay $880 out of pocket for my family of four. That was my main reason for getting the insurance plan. These tests should be covered in the plan.
Date of experience: January 07, 2023
Plans that include coronavirus (COVID-19) coverage, will only cover COVID-19 testing if the policyholder is experiencing symptoms and the test is ordered by an attending physician for diagnostic purposes for the new illness. Testing for travel purposes is not covered. Our team of licensed insurance specialists have reached out to you personally to address any questions or concerns you may have.
Harshadrai Mistry
1 reviews CA
All dear viewer
All dear viewer As of today Jan.5th I got a letter from world trips insurance and the letter declined my medical bills. I highly encourage the customer please not go with this company they will rip you off, and your money will drain for sure. Harshadrai Mistry
Date of experience: January 05, 2023
We have sent several communications to your email on record. We are already in the process of resolving your concerns, however we need a two way communication and responses from you to get this taken care of. It is unfortunate and difficult for us, when you do not reply to our emails but keep making multiple posts here on Trustpilot. We encourage and request you to kindly reply back to our communication so we can better assist you. Rest assured we are committed to address your concerns as per the insurance policy terms and conditions.
Tosca Nazarov
1 reviews US
Not clear enough
Not clear enough
Date of experience: January 02, 2023
Our team of licensed insurance specialists pride themselves on assisting customers every step of the way, and have reached out to you personally to better understand your feedback. Customer satisfaction is our #1 priority, and we want nothing more than to provide you with the 5-star experience you deserve.
Hatem Altakrouri
1 reviews US
This website is a scam
This website is a scam. I bought this insurance for my parents who were visiting from overseas. Buying the insurance and paying was very easy, however when we needed the insurance to cover a true medical emergency they never paid a single penny. Every time I contacted they claimed that they need more paperwork and they still did not recieve the chart from the hospital. Over 2 years have already passed and nothing has been paid. This is not a legit insurance company. It is a scam. They hire few people to respond to the phone calls and the e-mails but they will never cover any medical bills. All the reviews with more than one star is because it is very easy to buy the insurance on line not because the paid a single penny. They will reply to this review that they are sorry and they tried to contact me directly and tried to solve the issues but all these are just lies. Take my advice and save your money.
Date of experience: May 03, 2022
We are sorry to hear that you are facing a claims issue with your insurance administrator and that you have not received the customer service and support you needed from them. Our Claims Assist Team is already in contact with you and has followed up again to see how VisitorsCoverage can best assist. Rest assured that we are here to help. VisitorsCoverage stands by its commitment of being there for our customers before, during, and after purchase. Once we know more information pertaining to the issue of your claim, our Claims Assist Specialists will work with your plan administrator and assist in any way we can.
Ben
1 reviews CY
I couldn’t get coverage for today
I couldn’t get coverage for today! The system wouldn’t let me get coverage right before my flight. Which caused a lot of headache. Ended up needing to buy a different policy..
Date of experience: November 17, 2022
We are sorry to hear there may have been some difficulty with your technological device while completing the application, and can see your purchase went through successfully. Our team of licensed insurance specialists have reached out to you personally to address any questions or concerns you may have. Customer satisfaction is our #1 priority, and we want nothing more than to provide you with the 5-star experience you deserve.
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About
At VisitorsCoverage, we pride ourselves on simplifying the travel insurance buying process by providing top-rated plans, an easy-to-use website and unrivaled customer service. Our goal is to make the decision process easy and convenient for travelers so they can spend less time searching for travel insurance, and more time exploring the globe. With more than a decade of experience in the industry, we are dedicated to educating travelers about travel insurance and ultimately improving the way customers choose, purchase and manage their travel insurance needs through our unique online marketplace.