I ordered a watch Dec 7 for my husband for Christmas. I received 10% off since I was a first time customer. After a week went by and I was charged for the watch, I emailed to ask about it's arrival. The next day I was informed it was on backorder till mid Jan. Cinday tried her best to remedy the problem by sending me a gift set at a 20% discount. Unfortunately, the watch in the gift set was specifically for the Air Force (he's an army vet), so I knew that wouldn't work I gave it to him with the explanation to exchange. We then decided to get the Modern Mariner Automatic. When I was finally refunded for the watch (more than 10 days after you received it back and only because i called) I was told i could order a watch at regular price (no discount, not even the 10% first time customer). I was surprised after all the mess I went through. I ended up buying a comparable watch from another company. This could have been handled SO much better and you could have sold me a watch.