B
Bonnie B
US
Review
Review of GeckoCustom
B
Bonnie B
US
Jun 12, 2024
Horrible customer service
Horrible customer service! had uploaded 2 pictures for a pair of swim shorts, but when changing the colors around somehow one of the pics got deleted. I noticed immediately after completing & paying for the order and the website says you have 4 hours to make changes. The next day they sent a picture of the corrected shorts with a request for approval, so I immediately approved the correction. I have since received 5 emails asking me to “complete the transaction” even though the charge posted on my credit card a week ago! All I get is a form letter in response! Only recently did I see this website has an F rating with the BBB in NY. I will probably never receive the $41 swim shorts!
Receipt photo:
Date of experiance: Jun 12, 2024