Reviews 3.4
100 total
Martha Moore
1 reviews US
Christmas Gift Urgency
I ordered two personalized plaid pants with dog pictures with names for my two great nieces. When I realized they likely would not arrive before Christmas, I sent an email to Gecko asking for possible intervention to expedite my order. My 28 year old great niece was hospitalized in Memphis the day after Christmas and after 7 days is under Hospice Care at home. I was able to take her gift to her yesterday and the smile on her face was wonderful. Her little chihuahua Mimi stays by her side and her picture and name on her pants is truly gorgeous!!! Bless you Gecko!!!!
Date of experience: December 25, 2023
Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.
Barbie Chambers
1 reviews US
This is my second year placing…
This is my second year placing Christmas orders with Gecko and I am just as happy with my second order as my first. The clothing is a high quality as is the printing, and the graphics themselves are crisp and clear. I absolutely love, and still wear a year later, my sweatshirts and tshirts from last Christmas, and now the ones I got for this Christmas are pure favorites. I even bought multiple items from clothing to blankets this year for friends and family and everyone adored their gifts! Remember if you want it for Christmas orders early, they clearly state the cut off dates and times but better to be safe than have nothing under the tree.
Date of experience: December 11, 2023
Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!
Anna W
1 reviews US
Sizing WAY off from their chart and they won't resend
Sent the wrong size. Refused to reprint or refund. Sent pictures and documentation of 5 of 6 sizing categories being inches small and they refused to reprint! I will have to go to my fraud insurance to get refunded. Asked them to make it right and they won't. They control all the reviews and if you look it up says they only publish 20% of all verified reviews so magically my pictures and review never showed up on their website! They only publish high star reviews! Response to Gecko: I already sent all the pictures of each sizing and have been back and forth for weeks with your team and they said they would do nothing and won't replace anything despite the measurements being so off. I did e-mail your request already and nothing changed.
Date of experience: January 15, 2024
We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] and provide pictures of the product's measurements so that we can get more information and support you further.
Bob Langbein
1 reviews US
I ordered 9 pairs of pajamas with our 2…
I ordered 9 pairs of pajamas with our 2 French Bulldogs pictures on them. The finished product came out looking great, better than I anticipated. They look great and we’re a big hit. As well, these are comfortable pajamas. Lastly, the pajamas arrived about a week earlier than anticipated, and made it in time for Christmas. Thank you!
Date of experience: December 20, 2023
We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.
Nancy Pearce
1 reviews US
I had a wonderful experience with this company
I had a wonderful experience with this company. I ordered my family 4 pairs of sweats, with 2 different pets on them. I ordered early, knowing the Christmas rush can be difficult on smaller business, especially custom items like these. My family absolutely LOVED the sweats! Exactly what I thought it would be.
Date of experience: December 25, 2023
We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.
David Dalseno
1 reviews AU
Very bad quality
Very bad quality. Ripped after one use. I was overseas when the package arrived, and made contact after noticing it was ripped, only to find out it has a 30 day warranty. It’s a shame, but if the novelty effect is worth a one-time use (and the significant wait time for it to be drop shipped from China) then go for it. Otherwise, save your hard earned $$ and buy something better quality.
Date of experience: January 10, 2024
We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.
Jeff Pink
1 reviews US
Exceeded our expectations
We recently ordered a batch of buttons as an ice breaker at an upcoming celebration. The order process and communication from the company were outstanding. The buttons arrived on time and the quality was top notch. We couldn't have been more pleased. We highly recommend Gecko Custom to add a fun twist to your next event.
Date of experience: February 02, 2024
Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do. We’re looking forward to making your experience even better in the future!
Tim Sprinkle
1 reviews US
Extremely dissatisfied
Ordered an item on January 9th and never received it. Two emails to their customer service were responded to by telling me to check the United Postal Service with a tracking number. When I did this the tracking number did not exist in their system. I totally wasted my money.
Date of experience: January 09, 2024
We are sorry to hear that our product did not meet your expectations. We strive to provide products that are of the highest quality and we are disappointed that we did not deliver on that promise in your case. If you would be willing to provide us with more detailed feedback, please contact our customer service team at email [email protected] with the title Urgent - TrustPilot - [Order number].
W. D.
1 reviews US
Horrible Customer Service
Horrible Customer Service! Realize this company is a Drop-Ship for things from China. The cannot predict when your items will arrive or from where. Their chart on ordering time is disingenuous. My recommendation is to read the further comments and stay clear of Gecko.
Date of experience: March 14, 2024
We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.
Leonard Alexander
1 reviews US
this is a company that has false…
this is a company that has false advertisement. They can’t even print a picture of a black lab clearly on a mug very obvious you don’t even know what you’re doing.
Date of experience: March 07, 2024
We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email [email protected] with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.
Anonymous
1 reviews US
Great experience
I’d read some negative reviews after I placed my personalized t-shirt order, and was a bit concerned, but my experience with GeckoCustom was wonderful😊 I received the item well ahead of the ETA they provided when I placed the order, and it looks great! The shirt itself is good quality material and the screen printing is really well done. It was a gift, and the recipient was beyond thrilled. Well worth it — their pricing was very reasonable. I would recommend this company and would not hesitate to order with them again when I have a custom item I’d like made up.
Date of experience: March 20, 2024
We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.
Kimberly Bain
1 reviews US
Every step easy
Every step, from ordering, to waiting, to receiving, and gift-giving was a dream. I don't often find a vendor that successful at ALL these phases. GeckoCustom was! I highly recommend them. It was easy to design the custom shirt and pick colors, upload photos, etc. The price is unbelievable...when folks ask how much it cost me, they are shocked at how affordable it was. I suspect we'll buy many more with personal logos, etc. It was much quicker receiving it than I expected - I think under 2 weeks. Hubby was delighted with the item. I was expecting the fabric to be crummy and the screen-printing to be bad, but I was delighted with the quality, the sizing, and the quality of the printing. Hubs loved his shirt with pics of his kitty. :) Great experience!
Date of experience: March 30, 2024
Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.
Rufus T. Firefly
1 reviews US
Great Item, Lousy Shipping
This is the third time that I have ordered from Gecko. The first two items (shirts) are great quality and were delivered very quickly with no problems. The current item (metal sign) was a different story. The item is still the same great quality that the previous items displayed, but the shipping was a disaster. When I received the shipping notice, the item sat for 7 days and never moved and I received no tracking information. When I finally contacted Gecko, I got the tracking info a couple of days later. They seem to have used a different carrier for this item, and they did a lousy job. The item quality is great, but they need to dump this shipping company. Otherwise it would have easily been 5 stars.
Date of experience: March 16, 2024
We apologize for the shipping issue with your order. We will try to improve the product's quality and shipping process.
Mathieu Nicoli
1 reviews FR
12$ of custom fees for a 30$ tee shirt…
12$ of custom fees for a 30$ tee shirt … just a shame , you should notice your customers please . I don’t recommend ! No where it’s notices where the company is based , so how would you like to know there is such high custom fees… first and last time with them !
Date of experience: April 11, 2024
We are very sorry for your inconvenience. However, with the international shipment to EU, the customers will need to pay the duty fee.
Imogen Speck
1 reviews AU
Never received the product and customer…
Never received the product and customer service has been terrible. Still trying to get a refund. Approach will caution - I have my suspicions around the validity of this company given how bad my experience has been.
Date of experience: April 13, 2024
We are very sorry for your inconvenience. Could you please let me know your order number?
Renesha
1 reviews US
One of the best purchases ever made!
One of the best purchases ever made!. I received my order within 3 weeks, and it was FABULOUS! Beautiful artwork, great quality, and the pictures came out perfect. Definitely will be ordering again and sharing with others!!!! Thank you GeckoCustoms!
Date of experience: April 16, 2024
Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do. We’re looking forward to making your experience even better in the future!
Ray
1 reviews US
Great Purchasing Experience
The customization of the shirt was very easy, and it allowed me to place the images exactly how I wanted them. The product itself was higher quality than I expected. Shipping took a bit longer than I hoped, but not bad for a customized product from China. All around thumbs up and very happy. I have re-ordered!
Date of experience: March 01, 2024
Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.
Janice Zilz
1 reviews US
Great company
very quick response when I had a question regarding my order. The shirt arrived and was exactly what I expected. It was supposed to be a Father's Day gift for my husband, however I couldn't wait. He absolutely loves it!
Date of experience: April 08, 2024
Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.
Carol Robinson
1 reviews US
I had an awesome experience!
I had an awesome experience with GeckoCustom. I ordered a Hawaiian style shirt for my son. It included an image of his cat. It was so fun to choose all of the colors for the shirt, and it was easy to upload the photo of the cat. They sent me a proof before they made the shirt and it looked great. It took about 2 1/2 weeks for the shirt to arrive. Surprisingly, it looked even better in person! I'm happy to recommend GeckoCustom.
Date of experience: April 24, 2024
Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!
Joanne Minor
1 reviews US
Hawaiian Family Vacation Conversation Starters!
I made Hawaiian shirts for my entire family for a trip we planned for April 2024. We all have dogs, some have cats and it was important that we could put more than one picture on the shirt, in one case there were five different photos on one of the shirts. We all attended a luau together, and wherever we were standing in line people were commenting on our shirts, they were a huge hit. When making them, the amount of photos I could put on them, and the fact that all seven of us had a different shirt. And we all looked amazing!
Date of experience: April 16, 2024
Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.
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About
With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.