This is probably the first time I’ve ever written a review, but I felt compelled to because this whole experience has made me so angry and others need to know…. I would NOT recommend using this company. From beginning to end, the claims process has been a living hell: 1) they don't call when they say they are going to call you 2) they ask you to submit paperwork, sit on it for a couple of weeks, and then request additional paperwork, then sit on it more, and then ask for the same paperwork again 3) once you think you've provided everything, they again sit on things for a couple more weeks and then they tell you that the files you’ve uploaded aren't in the correct format 4) finally, I had to be proactive and contact the claims adjuster and it's just more of the same, but with a human ignoring you vs. dealing with a portal 5) after months of dragging their feet, constantly asking for additional documents that have already been submitted, saying they tried to call you back, but your voicemail didn't pick up, saying they didn’t receive email attachments...then ABSOLUTELY NOTHING still happens 6) I finally, had to do the "give me your supervisor's name and number" thing, which I hated doing So after 5 months of dealing with delays, dishonesty (dare of say lies?), and incompetence, I finally got my claim check. Don’t be fooled by the positive reviews because these people most likely never had to file a claim. Honestly, I think most folks just give up, but I'm meticulous, organized, and have a flexible enough schedule where I could take this "part-time" job on. What a colossal waste of time jumping through all these hoops. I couldn't imagine a company doing a worse job. They should be ashamed of themselves. Simply put they are the absolute worst and I wouldn’t wish this experience on my worst enemy.