Absolutely a total scam. Why did I purchase trip interruption/cancelation insurance if they’re not going to pay it out. Bad Weather canceled the first leg of my trip, to which the airline agreed and paid without question, a refund on my flight ticket. Not these people, they are a rip off and a scam. All documentation requested by them has been provided… Four times! Their policy was very clear about covering exactly what happened to me, but no, endless requests to provide the SAME information again and again, and again and now they want it AGAIN. They intentionally delay and frustrate you so that eventually you will give up on trying. This is the biggest scam going. They are not legitimate, don’t waste your money. I’m also going to contact the Better Business Bureau and my states attorneys generals office about this. It’s obvious these people operate a scam and refuse to help anyone even with a legitimate claim. It’s nothing but a criminal enterprise skimming money from unsuspecting and trusting travelers. Don’t believe me, look at the other three dozen reviews, exactly the same.