C
Consumer
US
Review
Review of TripAssure
C
Consumer
US
Feb 24, 2022
Poor customer service
Not sure how your supposed to actually buy a plan. I tried on 3 occasions to purchase a plan online. It took me to the screen that said your order was processing, please wait a few moments. That being said, 30 min later...nothing. Even tried on a different browser in case that was an issue, but no luck. So I tried calling. First time I left my number and it took 1.5 hrs for a call back and by then I was on my way out the door and couldn't answer. Second time got a return call in 20 minutes, but was put on hold while customer service checked on something and when they picked back up they disconnected the call (maybe an accident) but then they never called back. So I called a 3rd time and never received a return call. I only wanted to use them because REI recommended them for our trip and I feel like REI is a reliable company. But if it's this hard to give TripAssure my money, I can't imagine how they'd ever come through on any claims.
Receipt photo:
Date of experiance: Feb 24, 2022