Reviews 1.5
5 total
Carolanne McAuliffe
1 reviews US
We've used TripAssure many times
We've used TripAssure many times. Booking the coverage is easy and they are quick to answer any questions leading up to travel. Thus far, I've only had to invoke the insurance one time and the process and system could not have been any easier. Filing the claim was easy and straight forward. My contact walked me through the entire process and we received a full refund for our vacation in a matter of weeks. I would recommend, and do recommend, TripAssure to family, friends and anyone who is interested in travel insurance.
Date of experience: September 03, 2018
Thank you for the kind words, Carolanne! We're glad to hear you had a positive experience. Please let us know if you need any help in the future.
Still Waiting for a Call Back
1 reviews US
DO NOT BUY! TripAssure offers NO SUPPORT after the sale
Your reply is a joke. My trip was scheduled for 03/03/20, so it is too little too late. To make things worst on my day of travel a tornado hit the town where I live, Cookeville, and roads around my home where littered by downed power line. I emailed you about that also and still no reply. You people do not have a heart! You have the time to reply to a review, but still I cannot get a call back. I tried to file a claim and your web site has a critical error when I go to the claim link. I will post negative reviews everywhere I can. I have filed a BBB complaint and will file a complaint with my state insurance commission. TripAssure offers no support after the sale. I called several times to find out if getting sick with the Coronavirus was covered by the insurance that I have purchased and after long hold times the only choice was to leave a call back number. The message said that the call would be returned within 48 hours but I never got a call back. They did not answer my emails either. Because of not knowing if getting sick with the Cironavirus was covered by the insurance that I had purchased, I decided not to travel. I will try to file a claim, but at this point I have no confidence in this insurance. Horrible experience! DO NOT BUY!
Date of experience: March 06, 2020
Hello, We are very sorry to hear about your long wait time. We are experiencing extremely high call volume and appreciate your patience. You can view details about Coronavirus coverage here: http://www.tripmate.com/main/coronavirus/. Please let us know if you have any additional questions and we would be happy to help.
Kevin Reuter
1 reviews US
Total Disappointment
I have e-mailed trip assure 3 times and called 5 times and no support what-so-ever. Really, really disappointed I purchased this policy. They gladly take your money but good luck getting any support. What a sorry @$$ business model and company. Going to Better Business Bureau with a formal compliant.
Date of experience: April 23, 2020
Hi Kevin, We sincerely apologize for your frustration. We would like to look into this right away for you. Can you please update your review and provide us with your claim ID number? Thank you.
Lucia Hampton
1 reviews US
customer service
Bad customer service. I have emailed 3 times with no response. I have been placed on hold for over 25 minutes on every phone call. This is not right. I will not be using them again and contacting Better Busines Bureau. .
Date of experience: May 26, 2020
Hi Lucia, We sincerely apologize for your frustration. We would like to look into this right away for you. Can you please update your review and provide us with your claim ID number? Thank you.
Consumer
1 reviews US
Poor customer service
Not sure how your supposed to actually buy a plan. I tried on 3 occasions to purchase a plan online. It took me to the screen that said your order was processing, please wait a few moments. That being said, 30 min later...nothing. Even tried on a different browser in case that was an issue, but no luck. So I tried calling. First time I left my number and it took 1.5 hrs for a call back and by then I was on my way out the door and couldn't answer. Second time got a return call in 20 minutes, but was put on hold while customer service checked on something and when they picked back up they disconnected the call (maybe an accident) but then they never called back. So I called a 3rd time and never received a return call. I only wanted to use them because REI recommended them for our trip and I feel like REI is a reliable company. But if it's this hard to give TripAssure my money, I can't imagine how they'd ever come through on any claims.
Date of experience: February 24, 2022
Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service very seriously. A dedicated team member will be reaching out to you shortly for further assistance. In the meantime, we have created pages on each plan that can help illustrate their coverages in an easier to read format. You can find them here: www.tripmate.com/main/plan-documents/. You can also visit our Home Page at http://www.tripmate.com/main/ for some commonly asked questions. If you have additional questions, you can always contact us at 833.297.2255 or [email protected]. Thanks again for considering Trip Mate!
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A leader in the travel insurance industry that provides comprehensive travel insurance plans. To protect the cost of your travel arrangements, your baggage, or yourself, call TripAssure today and save!