The most unreliable contact center ever. No one seems to have the correct information on standard operating procedures for ordering new debit cards. I called them because I was still unable to order a new debit card online after waiting 48hrs after updating my address. The phone rep stated she was able to do it for me and that it would arrive in 10 business days. Ten days pass and still no card. This time I speak to another rep and he tells me no, the debit card request was rejected. WTH. I am already frustrated by now, b/c I may have to wait ANOTHER 10 days to get a card. I ask if he could just do it for me over the phone. NOPE. Apparently, my new address would need to be on file for atleast 30 days to do that. By now, I am livid and fed up with this so-called bank. So I go back online and order ANOTHER card. The message says it'll arrive in 10 business days. We shall see. At this point, I am done with Woodforest. I am leaving like I should have a long time ago.