B
Brittany
US
Review
Review of RC Willey
B
Brittany
US
Jun 12, 2022
I got a used product instead of a new one
I purchased 2 of the Marin table bases ant white at 400.00 a piece. One of the table bases was fine. The other one had clearly been used for a floor model or must have been returned. One of the pieces had scuffs all over it, and you could see where it had previously been assembled ( I took pictures). In addition, the product was damaged and cracked in various areas that compromised the beauty of it. It was also very unnerving to see the structural damage because it was going to be used to hold a 300 lb rectangular glass top.
It’s upsetting to pay full price for something you think is brand new and it clearly isn’t.
I have always loved this company and have received quality furniture from RC Willey in the past. This was a dishonest thing to do a customer. Especially when I waited in line for an hour to pick it up. Now, I have to take it back and go through the whole process again.
In the future, please make sure you show more transparency in charging full price for something that has already been used and was damaged upon arrival.
Receipt photo:
Date of experiance: Jun 12, 2022