I bought an extended warranty the day I bought a brand new washer and dryer - that was my first mistake. I fell for the sales pitch and spent over $200 on top of the cash price for the set. NEVER buy an extended warranty on anything. The manufacturer already comes with one. The additional money wasted only lasts as long as the manufacturer warranty. I found this out today, 5 years later when both my extended and manufacturer warranty conveniently expired at the same time shortly after the 5 year timeframe. The customer service rep offered 50% cash back through RC Willeys extended warranty department since I hadn't used any of my extended warranty. I was then transferred to someone who took 20 minutes to calculate the refund and then told me I could only get a gift card. I then became a "Karen" and asked for a supervisor as I was told cash. Anyway, long story short I was greeted by a end of career lady named Christy who could care less about the company that will most likely fund her retirement, or the customers that enables the company to pay her mediocre salary. She might as well have been a millennium as her work ethic sucked and lacked the energy to do anything more than sit in her low cost office depot chair while sucking down diet cokes and watching the 1980's clock on the wall tick until her next break. PATHETIC! I digress, but bottom line I was told inconsistent information by 2 people before making my way to her. Never buy extended warranties and avoid RC Willey's at all costs.