J
James
US
Review
Review of RC Willey
J
James
US
Oct 14, 2022
I purchased 4 electric recliner sofas…
I purchased 4 electric recliner sofas from the RC Wiley Las Vegas Store. They were delivered to our home in Carmel, Ca
Within 30 days 2 of the sofas had issues. One had a motor failure and the other had a broken frame . After calling their customer support they said i had to send the couches back to their store at my expense. It cost me $1000 for the shipping alone to have them delivered to my home in the first place. After complaining about this they told me I was out of their service area from the Northern California store which was 206 miles away so I could not get a service person to visit. After more complaining they finally agreed to send a third party to our house and see what they could do. They came and verified the motor and frame problems and ordered the parts BUT I am also responsible for the $100 shipping cost for the frame.. I bought these coaches on 10/12/21 and today it is 10/13/22 1 year later . The couches failed after 1 month ownership and 11 months after that I am still waiting for them to be fixed.
Would you buy from them after learning about this? They never told me when I bought them and knowing where I lived that i was going to be on my own if there were any problems.
It has been 2 weeks since I posted this review snd still no one from RC Wiley has contacted me!!
Receipt photo:
Date of experiance: Oct 14, 2022