A
Aaron Robinson Rogich MS
US
Review
Review of RC Willey
A
Aaron Robinson Rogich MS
US
Oct 16, 2022
Negative
My wife was unable to make a purchase because our account was frozen. I had to drive down to the store to be present to authorize the purchase. No explanation beyond they weren’t sure what happened, and it might have been fraudulent activity. No notice was given that our account was frozen, no apology from the person who had to authorize the purchase for the embarrassment and inconvenience. We have been customers with this establishment since 2002. Is this the level of service that RC Willey finds acceptable?
Responding to RC Willey 10/18
Yes. We have established that my wife filled out an application with me present to be an authorized user in the store. So the attempted breach of security was my spouse with her social security number and my authorization to run credit again to allow this.
Receipt photo:
Date of experiance: Oct 16, 2022