An absolute nightmare that is just beginning. Got a text message this afternoon that my delivery was schedules for the 28th. Ok, but I did not order anything , nor have I been at the store for over 2 years. I contacted the store and they said I had come in today and placed an order on my rc willey credit card. Not so. Like I said, haven't been there in years. I was told l can't cancel anything unless I come in person to sign. The salesman calls next and says he remembers me. I'm an older man and my wife has long blonde hair. I said "no, my wife has brown hair and we were never in your store today" long, short of it. I had to waste my time, go to store, make sure nothing was charged to my acct.... when asked how someone can just charge on my acct, they blew me off saying it has happened before and maybe someone had a false ID. No help, not a care about the customer, and better yet, it's my problem now. What a joke. Will never, ever step foot near an RC Willey again. Also asked to see security video, manager told me there was none and loss prevention told me I could not see it. Which is it, do you not have it or you don't want me to see something. Poorest customer service. Didn't care.