I ordered a couch, bed and mattress for black friday. My delivery came, and the other half of my couch I purchased was the wrong piece. I called customer service and they said I should cancel the couch order and try to get another couch entirely because the piece I needed is back ordered and not in stock. At that point, there was no offer of price matching of another couch or any suggestions, as the black friday deals were gone. I currently have half a couch in my living room. Upon discussing how to make this right, I was given a refund on the delivery fee, which to me is not sufficient considering I paid over $1000 for a couch that was in stock online, and now suddenly not in stock. I have no date or time of when I will get the other half of my couch so for now my living room looks ridiculous. I'm really unhappy with how this was handled and that no one seems to actually care that my purchase was a nightmare. Now I have to just wait for it to come back in stock and be home on another date to prepare for the delivery, and it's super inconvenient.