J
Jeff K
US
Review
Review of RC Willey
J
Jeff K
US
Feb 15, 2023
Unproductive card verification process
I had an overall positive experience up until when I arrived at the distribution center to pick up the order. I did not have my wife's credit card in my possession so I was asked to call a help line to have my wife verify her card and purchase. After spending over 15 minutes on hold, we each spoke to someone that was completely unable to assist us. Through 20 minutes of frustration and no resolve, we canceled the original purchase using my wife's card. Instead we used my debit card in my possession to prevent having another long, possibly unproductive conversation. My wife and I considered canceling the entire purchase over the matter.
Receipt photo:
Date of experiance: Feb 15, 2023