Carol Ann Beeton
US
Review
Review of RC Willey
Carol Ann Beeton
US
Feb 22, 2023
Shabby treatment
Got my boxed item home to find that RC Willey was expecting me to ASSEMBLE MY FURNITURE MYSELF. Noticed then that the receipt mentioned “minor assembly required” though no one mentioned that at the store. The instructions said 4 Steps—but because there are 56 separate pieces that was obviously not the case. I called RC Willey thinking this had to be a mistake, like maybe some customers get a discount if they volunteer to do their own assembly or something.
Nope. Customer service confirmed that I was on my own.
I expect this from IKEA but did not anticipate this shabby treatment from what I’d assumed was a higher-end store.
What a shabby trick. Yes, of course I’ll be returning the merchandise, and yes, I’ll be sharing this review elsewhere online.
Receipt photo:
Date of experiance: Feb 22, 2023