R.C.Wiley used to be the premier furniture store in Vegas. I can not impress upon citizens of Las Vegas stay away from what this store has become. Ralph, our salesman, probably a decent enough guy, but he has to sell so he tells us what we want to hear. Couch was OK, chairs another matter. We are a sick household so I opted for the delivery. The guy that brought them in took pictures and said we would hear by first of the week. I called Thursday and we were sent replacements. Now the pillows have to be special order. Now Ralph was to make sure the pillows were sent to the house. NO! OK we won that fight. They arrived today. Of course they are the wrong ones. We talk to customer service. The guy that took the call said yes to everything put the phone down and never came back. We didn't even get music. 30 min. later we call back, oh we have to talk to the salesman. He'll call us back. R.C. Wiley of old would never have allowed this kind of thing to happen.