T
Travis Christy
US
Review
Review of RC Willey
T
Travis Christy
US
Sep 19, 2023
Couches lasted less than 4 months
We bought two sofas in April. By May we could tell they were prematurely pilling, and by September we had a rep come out and look at them. They took a bunch of pictures and agreed that they are falling apart. The cushions are losing their umph, they are pilling all over, and there are strings coming out of the fabric. They offered us a replacement. We don’t want another set of a couch that is falling apart. They said they can only offer store credit, so I spent three hours wandering the store trying to find another set that met my criteria. I came away frustrated and empty handed. I don’t want store credit, I just want a refund and to be done. I paid $2100 for couches, and they lasted less than 4 months. NOT happy. I can understand the policy if I had just changed my mind, or if it had been a few years and the couches didn’t fully last through warranty. It’s been four months, the product failed. A full refund should be standard.
Receipt photo:
Date of experiance: Sep 19, 2023