After previously using Plesser’s for multiple appliance purchases, this experience has been a nightmare, and is still ongoing. 1. Shipping company that Plesser’s used was horrible. AM DELIVERY. Multiple challenges w delivery, Plesser’s would not support. 3 days taken off work bc of flaky delivery. 2. Install finally occurred, dishwasher did not work. Multiple attempts to get Plesser’s to facilitate exchange of non-functional new dishwasher. 3. Replacement dishwasher finally delivered by another 3rd party (JB Hunt). ‘Installers’ who were actually just shippers, did not know what they were doing, could not remove non-functioning new dishwasher, and damaged countertop trying to ram it out. They had to file a claim w shipping company for damage. 4. New replacement dishwasher left in kitchen, water left disconnected, counter damaged, still no dishwasher installed. 5. Whirlpool won’t talk to me because Plesser’s completed the exchange request, so they will only communicate w Plesser’s. 6. Plesser’s won’t do anything bc they say it’s whirlpool’s responsibility. Both the sales rep who sold me the dishwasher and the customer service rep handling the exchange no longer work at Plesser’s. No one will step up. 7. Plesser’s has my money, I do not have a dishwasher installed, I now have a damaged countertop and the hassle of claim. 8. 7 weeks later, still waiting for anyone to step up and solve the problem. 9. And you have the nerve to send this survey? What a joke.