Reviews 3.4
9,383 total
customer
1 reviews US
As one of the previous reviewers stated…
As one of the previous reviewers stated this would have been no star review but not able to choose that. It has now been almost 2 months dealing with this matter with Plesser and we still don’t have a functioning cooktop. It arrived not working properly but we were told “it’s now under warranty” so there was nothing they would do. We waited for 2 weeks for parts to be ordered and when they were installed one “new” part didn’t work so now we are waiting for more parts for a brand new cooktop. I find it very interesting that Plesser wil respond to a positive review but not a negative.
Date of experience: February 06, 2024
Elle
1 reviews US
Appliance delivered damaged
Appliance delivered damaged, company does not stand by product sold, tells ME to call manufacturer for service on a brand new just received range. Terrible conduct and also am a longtime local customer, Will never purchase from them again, tried to stay away from big box stores but you’re better off with a more substantial company. So unhappy with this appliance.
Date of experience: February 06, 2024
Jeffrey Scott McDaniel
1 reviews US
Pice of Junk!!!
Received Dishwasher fast than expected. Installed and didn’t even get a complete cycle. Have communication error. Called Thermador to schedule repair, Can’t get an appointment till 26th of February. Which means 2 months without a brand new $2500.00 dishwasher that is not usable. Not counting on how long will actually take to get fixed. This thing is Junk!!
Date of experience: December 19, 2023
customer
1 reviews US
If I can provide a 0 I would 1 is too…
If I can provide a 0 I would 1 is too generous the overall experience is was awful I specifically called and stated what I wanted as I previously bought these 3 pieces . Told the rep that we were moving into a brand new construction home and needed the pieces installed with all the pieces. Much to our surprise when it was delivered you don’t install out of state which was not advised when we gave our address and the wrong pieces were given to us and no pieces were given for the fridge. Anytime we call we get a voicemail and a run around. There is never a supervisor anytime you ask.
Date of experience: February 20, 2024
Michael Swain
1 reviews US
Poor service and communication
Plessers stated they had a dryer in stock that they did not have, which is what caused us to order from them instead of a local retailer or big box chain, which did not have our choice of dryer in stock. When Plessers realized they didn’t have our dryer, we received a call from Mike who stated we could cancel our order or wait until the dryer was in stock, and that we could change our minds at any time. We eventually changed our minds and called the direct line to Mike that we were asked to use to cancel our order. After not hearing for four days, I called the general Plessers line and was told the item had shipped and that the order could not be cancelled without a return shipping fee. Days later I received a notification that my dryer had shipped. the associate was either wring about the ship date, or Plessers order status has lagged by two to three days. I called Plessers a third time and reached customer service, which insisted orders could only be cancelled in writing before an item shipped, which directly contradicted the instructions we received from Mike to call him directly to cancel our order. Today we have not received our dryer still in spite of the final mile service, AM Transit, having received our dryer four days ago. We have not even received a called from AM to schedule our delivery.
Date of experience: April 25, 2024
Matt
1 reviews US
Very unhappy with customer service…...
I purchased an LG washer/dryer combo (one machine) and when it arrived here I set it up and used it for a small to medium load at first to see how well it performed. The machine took over 8 hours to do the load! I tried it several more times and it varied from 8 to 4 hours a load. When I requested to return it, I was told not if you installed it already…..Really? What happened to customer satisfaction? It doesnt take 8 hours to HAND wash the load I did! Your people told me to call LG. Ha they were worse than you. I’ve purchased a significant amount of items from you and I really feel let down. I have told lots and lots of people about your company and will not tell another one. $30 to $40 thousand dollars worth of refrigerators, stoves, washer dryers and not even a consideration for me. Sad…….
Date of experience: February 28, 2024
Louweeg
1 reviews US
Plesser's made the delivery…
Plesser's made the delivery arrangements to deliver the appliance, the delivery Company damaged by steps. I called Plesser's to report the damage, the service department said I have to deal with the delivery company? What I contracted thru Plesser's not the delivery company. So I have tried to deal with the delivery company and after a while they ghosted me. Terrible customer service experience. I have put in a dispute with my credit card to dispute. Let Plesser's deal with them.
Date of experience: January 03, 2024
Robert Cerrito
1 reviews US
THE MEN DIDN'T USE THERE BRAIN
THE MEN DIDN'T USE THERE BRAIN, TRYING TO GET REFRIGERATOR THRU THE DOOR.
Date of experience: April 24, 2024
Dylan McCoy
1 reviews US
Timeline given was not timeline that…
Timeline given was not timeline that actually happened. The only reason I ordered from plessers was because of the delivery date I was given
Date of experience: February 08, 2024
customer
1 reviews US
DO NOT USE PLESSER’s! 7 week nightmare continues.
After previously using Plesser’s for multiple appliance purchases, this experience has been a nightmare, and is still ongoing. 1. Shipping company that Plesser’s used was horrible. AM DELIVERY. Multiple challenges w delivery, Plesser’s would not support. 3 days taken off work bc of flaky delivery. 2. Install finally occurred, dishwasher did not work. Multiple attempts to get Plesser’s to facilitate exchange of non-functional new dishwasher. 3. Replacement dishwasher finally delivered by another 3rd party (JB Hunt). ‘Installers’ who were actually just shippers, did not know what they were doing, could not remove non-functioning new dishwasher, and damaged countertop trying to ram it out. They had to file a claim w shipping company for damage. 4. New replacement dishwasher left in kitchen, water left disconnected, counter damaged, still no dishwasher installed. 5. Whirlpool won’t talk to me because Plesser’s completed the exchange request, so they will only communicate w Plesser’s. 6. Plesser’s won’t do anything bc they say it’s whirlpool’s responsibility. Both the sales rep who sold me the dishwasher and the customer service rep handling the exchange no longer work at Plesser’s. No one will step up. 7. Plesser’s has my money, I do not have a dishwasher installed, I now have a damaged countertop and the hassle of claim. 8. 7 weeks later, still waiting for anyone to step up and solve the problem. 9. And you have the nerve to send this survey? What a joke.
Date of experience: January 10, 2024
Steven Thrower
1 reviews US
Know what you’re talking about
Know what you’re talking about, don’t make promises you can’t keep and generally be honest.
Date of experience: January 02, 2024
customer
1 reviews US
In stock does not mean it will ship…
In stock doe snot mean it will ship anytime soon. Been over 2 months and still no cooktop.
Date of experience: January 17, 2024
Bill Smith
1 reviews US
The color was to be white
The color was to be white It looks light gray
Date of experience: January 25, 2024
Barbara Gerardi
1 reviews US
You dont wanna know…
You dont wanna know…
Date of experience: February 06, 2024
Paul & Cindy Massmann
1 reviews US
We were talked into a fridge we didn’t…
We were talked into a fridge we didn’t want. We wanted a different design
Date of experience: December 27, 2023
Contractor
1 reviews US
Do NOT purchase Appliances here
It took 4 times to deliver fridge. The third time caused damages unrepairable to a brand new elevator as well as extremely rude delivery people. There was no compensation for the damages just an apology. I had to have my contractor bring the fridge in the kitchen because I was told they don't take the doors off the fridge to deliver. The last team they sent came and installed the handles and took off most of the plastic. I was extremely dissatisfied with the way I was treated as a customer.
Date of experience: January 02, 2024
customer
1 reviews US
3 months for a stovetop
Originally ordered a stove top on Black Friday after Thanksgiving. It was backordered and that's understandable. in late December the shipper called, sold me an extended warrantee for 5 years, and no paperwork to back up the warrantee if a problem arrises. Oh the credit card was charged immediately. Here's the real issue, the stove top arrived January 15th. It took over a month to ship it. Really. I saved $100 using Plessers. Should have gone to Lowes or HomeDepot. Sometimes a deal isn't really a deal.
Date of experience: November 24, 2023
Michael
1 reviews US
Delivery was 730am Wednesday 10th
Delivery was 730am Wednesday 10th. Installer did not come til 330pm. Installed 1 1/2 pieces out of 5 pieces. After waiting all day I assumed he would be back first thing in the am. Nope, he said sometime later Thursday afternoon. I could not be available that late in the day so now I have still not heard from my salesman in 4 days and the install is not being done til Tuesday. This is not the first time I have waited to hear from the salesman on this order. I have had to reach out several times to him after he has said I’ll call you right back.
Date of experience: January 10, 2024
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced with your recent delivery and installation. We understand how frustrating this situation must be for you. To better assist you and address your concerns, could you please provide us with your order information, such as your order number or any reference details? This will help us locate your file and investigate the matter thoroughly. Once we have the necessary information, we will promptly look into the issues you've raised and work towards a satisfactory resolution. Kindly email your order details to [email protected], and our dedicated customer support team will prioritize your case and reach out to you as soon as possible. Again, we apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this matter.
Steven Thrower
1 reviews US
Plessers sucks
Plessers sucks. Once you buy you better hope you dont need customer service because there is none. Just try calling customer service, you'll be on hold forever, and when given the option to leave your number with the promise to it returned by days end...FORGET IT, IT WON'T HAPPEN.
Date of experience: January 01, 2024
Rich Peterson
1 reviews US
Installers broke and took parts from…
Installers broke and took parts from appliances. Coming up on one month and no replacement parts have arrived and some haven’t even been ordered
Date of experience: December 14, 2023
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About
In an age when appliance/electronic stores and on-line buying websites seem to sprout up overnight and then just as quickly disappear, Plesser’s has been in business since 1919. Founded in 1919 by Sam Plesser, one of America’s oldest appliance stores is still going strong, while scores of competitors have gone out of business. Current owners, Marc Howard & Al Howard, third generation appliance men, follow the credo Sam Plesser established back in the beginning of the century, "Treat the customer with respect and offer them the best prices, products and support available.”