e
el6113
US
Review
Review of Homebridge
e
el6113
US
Jun 19, 2017
Horrible experience with a Homestyle Loan - draw process failure.
Our renovation loan was transferred to HomeBridge as soon as it was signed, as HomeBridge bought out Prospect Mortgage. Service for the escrow draws to pay our contractor have been abysmal and continue to get worse. Long delays, sudden changes to draw coordinator, ignoring established protocols and non-responsive staff. This has nearly wrecked our build process, and our contractor may still pull out of the contract because of HomeBridge's terrible service. I was not even given a phone number to communicate with our new draw coordinator, and have no idea who to contact. Clearly HomeBridge has no interest in providing even a basic level of customer service now that they have harvested all the fees from our loan process. This is unacceptable.
Receipt photo:
Date of experiance: Jun 19, 2017