My journey started with HomeBridge the end of July 2016, 2 months after my husband was killed in an auto accident. I needed to refinance my home so I could afford the payments on my own. I contacted HomeBridge after they were referred by a friend and they immediately locked me into a low interest rate which I was grateful for, however, I was drug through the mil on paperwork as I read on other reviews. I asked that they give me a complete list of paperwork needed to process and close my loan up front, which I was given a list. Once those documents were provided every week I was asked for additional information, which I promptly provided. The person working my request informed me NOT to pay my current mortgage payment for August which I did, due to the fact that I had not been late on a payment in over 5 years. The end of August I received an email to go ahead and make the payment. A new email came shortly after that asking me NOT to make the September payment, I asked if we were closing in September....Radio silence, so I payed the payment. I did receive an email from another HomeBridge staff working my loan telling me now in September that I was not able to be approved for the lower interest rate that he could only get me approved for a higher rate, until I provided him with the document where I was locked in....the end of September I was sent an email to again go ahead an make my house payment. Again I was told to NOT make the payment for October, again asking if I was closing in October and they said my mortgage payment is not late until after the 15th of the month, but they could not again confirm if we were closing by then.....we didn't close until the end of October, when the closing paperwork was received by myself to review it included the appraisal (which in itself was a total cluster as they switched appraisers prior to the actual appraisal so two showed up at my home). I provided the paper work where I paid for the appraisal and the contact at HomeBridge to get it removed, If I would not have noticed I would have paid an additional $500. Now my journey has not ended there. My roof was damaged in March scheduled for repair in July. My insurance company paid over $18k for the repairs and to day I have only received a little over $6K I will gladly provide you with details of my conversations with the claims department where I only received a call after I attached a nasty letter to my documents that I was told were not necessary. Again my experience with this mortgage company has been nothing short of a major hassle. I will never recommend them to anyone.....now my roof is repaired but I still have damages I am waiting on the contractor to finish as they are waiting for me to receive the balance of MY Insurance money to cover the invoice of the roof.