Nico Las
US
Review
Review of Credible
Nico Las
US
Mar 15, 2021
Poor customer service and false promises about referral bonus'
I was looking to refinance my student loans and my father referred me to credible. He said we would both get a bonus if I used them. So I did, the loan went through Citizens bank. But when it came time to get my and my fathers referral bonus they said we were not eligible because my father and I have the same name and address. When they informed me of this problem my father switched his email account to his shared email with my mother and him that was under my mothers name. When I spoke to credible about this problem they said my case was closed, stopped responding to my emails, and we never got our bonus (500 for me and 200 for my father). I did get a good refinance rate for my loans so i'm happy about that, but there are many other places I wish I had gone to get a bonus for refinancing. Disappointed in the lack of support and customer service from this company.
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Date of experiance: Mar 15, 2021