Reviews 4.4
7,209 total
Michael
1 reviews US
Not Helpful At all
I tried to get help for consolidate my credit debt of 15k, and they failed to acquire help with there so called 1000's of institutions they have. They did a soft pull, and said sorry they cant help me and hung up. I sometimes make that in a month, and paid all my bills on time, but with a fair debit score, however they couldn't help me out except for a 23% interest rate loan from MainOne Bank lol... weak! no help at all.
Date of experience: April 02, 2024
Hi Michael, Thank you for reaching out to Credible with your review. Credible is an online marketplace for personal loans that allows users to compare prequalified rates from multiple lenders based on a soft credit check which does not impact your credit score. Our partner lenders determine rates based on users’ overall credit profile, debt-to-income ratio, and other non-credit-related factors. You may click here to view a list of our 15 partner lenders along with some general information about each one: https://www.credible.com/personal-loan Additionally, we were unable to locate your account or any customer service contact records. If you have a moment, would you please give us a call and let us know what we could’ve done better for you? You can reach us at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET
Brian Goodin
1 reviews US
LIES !
Well I just want to say this is supposed to be for people with low credit score . I know my score is not the greatest . But then again this whole credit thing is a joke anyways . All it does is keep certain people from ever having anything . I've seen people with a much lower credit score than mine aquire things . But I'm keeping my promises that when I see advertising that's really not true I'm gonna expose . Well here's #1 on my list. Don't Print Lies
Date of experience: April 17, 2024
Hi Brian, Credible is an online marketplace where you can compare prequalified rates from our partner lenders for different types of loans, and we do that via a soft credit check that doesn’t affect your score. If eligible and you decide to move forward with one of Credible’s partner lenders then you will be prompted to complete a full application and there will be a hard credit inquiry conducted. You can learn more about Credible here - https://www.credible.com/about/ To verify that the soft credit pull did not impact your credit score, you can always obtain a free copy of your credit report at annualcreditreport.com one time each year. If there’s anything else you’d like us to know we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET. Warmly, La'Kia Young
Brian Murphy
1 reviews US
You have not sent the 75.00 to my…
You have not sent the 75.00 to my inboxdollars account. I used the offer from inboxdollars and I was to receive 75.00 in that account. So that is why 1 star as you have not keep your offer promise
Date of experience: April 04, 2024
Hi Brian, Thanks for taking the time to reach out to Credible with your review. Our records show that you prequalified and accepted a loan offer from one of our partner lenders on or around 4/3/24. InboxDollars bonuses are typically paid out 45 days after your loan is approved and disbursed. If you have not received your bonus after 45 days you will need to reach out to InboxDollars for assistance. If you have any questions or suggestions regarding our website or your experience with the lender you selected please let us know. You can reach us at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET or by email via [email protected].
T D
1 reviews US
their partners are the worst of the…
their partners are the worst of the worst. they, credible, wont spam you but the others will. then you waste your time and they say, no we can only give you this with
Date of experience: April 26, 2024
Hi TD, Thank you for taking time to share your experience with Credible. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. We partner with 18 personal loan lenders so that our users can shop for their best prequalified rates from multiple, vetted lenders in one place by filling out a single prequalification form. Credible takes user data privacy very seriously and does not sell any of our customers' personal information, email addresses, or other contact information to any third parties, except for lenders if you choose to apply for a loan with one. When a user completes a prequalification request on our site and selects a lender, we send the user’s information to only the customer’s selected lender (or lenders). If you have a moment, we would love to learn more about your experience. Please reach out to us at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET. We can also be reached by email at [email protected].
Michael Melita
1 reviews US
Approve loans
Approve loans
Date of experience: May 11, 2024
Hi Michael, Thank you for your review. We’ve reached out to better understand your experience and why it resulted in a 1-star rating. If you could, please reply to our email or give us a call at 866-540-6005 so we can assist you.
Mark DeRosia
1 reviews US
What can I say other than worthless.
What can I say other than worthless.
Date of experience: April 25, 2024
Hi Mark, Thanks so much for sharing your Credible experience. Credible is a marketplace for comparing pre-qualified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. We partner with 16 personal loan lenders so that our users can shop for their best pre-qualified rates from multiple, vetted lenders in one place by filling out a single pre-qualification form. When you search for loans on Credible we (or the lender) perform a soft credit inquiry to see if we can match you with pre-qualified rates from our partner lenders. Per the disclaimers on our dashboard and our terms of use (available at https://www.credible.com/terms ) once you select a lender and complete their application the lender will perform a hard credit inquiry as part of their underwriting process. To verify that this soft credit pull did not impact your credit score, you may obtain a free copy of your credit report at annualcreditreport.com once a year. If you receive adverse action notices from lenders, they may contain additional important information. At Credible we’re always trying to improve, and feedback from our customers is one of the best ways to do that. If there’s anything else you’d like to share you can call us at 866-540-6005, Monday through Thursday 9 am - 9 pm ET, Friday 9 am - 7 pm ET, and Saturday 10 am - 6 pm ET or you can reach us by email at [email protected]. Warmly, La’Kia Young
Kim Flanagan
1 reviews US
Didnt do what they said
Didnt do what they said
Date of experience: April 17, 2024
Hi Kim, Thanks for taking the time to reach out with your review. Credible is an online marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. Our records indicate that you came to our site, prequalified for rate options, and completed a request with one of our partner lenders in mid-April, and following use of our site we send out requests to complete a review via Trustpilot. Our records indicate you returned to our site a few days later to complete another pre-qualification request. At that time, our lenders were not able to extend rate offers for you. Some lenders choose to treat a pre-qualification on Credible as an application and send out Adverse Action Notices if they are unable to offer rates. To verify that this soft credit pull did not impact your credit score, you may obtain a free copy of your credit report at annualcreditreport.com one time each year. If you received adverse action notices from lenders, they may contain additional important information. Additionally, we were not able to locate any contact records for you. We would love to know more about your experience. Please feel free to contact us. Our Client Success Team is available by phone at 866-540-6005 and by email at [email protected].
Sergio
1 reviews US
I got email about being rejected by a…
I got email about being rejected by a random third party bank i didnt apply for. But my loan was actually approved by the bank I used. Credible just used my info to third parties and didn't get me anything back.
Date of experience: February 23, 2024
Hi Sergio, First, thanks for taking the time to reach out with your review. As an online marketplace, Credible partners with 18 personal loan lenders so that our users can shop for their best prequalified rates from multiple, vetted lenders in one place by filling out a single pre-qualification form. Our records indicate that you came to our site, prequalified for rate options, and completed a request with one of our partner lenders in February, and following use of our site we send out requests to complete a review via Trustpilot. When you create a pre-qualification request on our personal loans marketplace, you authorize Credible and the lenders on our site to perform a soft credit pull that will not impact your credit score. A soft credit pull involves obtaining your credit score and credit profile, including existing credit accounts, balances, etc. More information about that is available on our website in the FAQs, available here - https://www.credible.com/faqs. The emails you have received from lenders are called denial letters or “adverse action notices.” Some lenders choose to treat a pre-qualification on Credible as an application and send these out if they are unable to offer rates. To verify that this soft credit pull did not impact your credit score, you may obtain a free copy of your credit report at annualcreditreport.com one time each year. Credible takes user data privacy very seriously and does not sell any of our customers’ personal information. Our Terms of Use and Privacy Policy can be found in the links at the bottom of every Credible page. If you have any questions or anything else you’d like to share with us we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Antonio Brown
1 reviews US
The representative didn’t listing to…
The representative didn’t listing to anything I requested and insisted that my debt was too high and sent me to another company. I was later approved for $25K with another provider. Customer service goes a long way be courteous to everyone regardless of their financial status.
Date of experience: February 09, 2024
Hi, Antonio, Thanks for taking the time to reach out with your review. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. You came to our site, prequalified for rate options, and completed a request with one of our partner lenders in February, and following use of our site we send out requests to complete a review via Trustpilot. We were unable to locate any customer service contact records. If you have a moment, would you please give us a call and let us know what we could've done better for you? You can reach us at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Davi d
1 reviews US
They ask too much too early without telling you anything
I reach the site looking to learn what the rates are and it expects me to enter name, birthday, social, and all kinds of stuff they're not entitled to this early in the inquiry. I'm just trying to price it out and I'm not about to give this information to everyone while I look for information about what's available.
Date of experience: February 10, 2024
Hi, David - Thanks so much for sharing your Credible experience. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. Our partner lenders determine prequalified rates based on the overall information entered on the prequalification form and the overall information on your credit profile. Credit profile information is gathered through a soft credit inquiry. The soft inquiry does not affect your credit score. While we do ask questions, our main goal is to provide prequalified results that are as transparent and accurate as possible. Credible takes user data privacy very seriously and does not sell any of our customers' personal information, email addresses, or other contact information to any third parties, except for lenders if you choose to apply for a loan with one. When a user completes a prequalification request on our site and selects a lender, we send the user’s information to only the customer’s selected lender (or lenders). If there's anything else you'd like to share you can call us at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET or you can reach us by email at [email protected].
Karen Pack
1 reviews US
Never ordered from you
Never ordered from you
Date of experience: December 15, 2023
Hi, Karen Thanks for taking the time to reach out with your review. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. You came to our site, prequalified for rate options, and completed a request with one of our partner lenders in December, and following use of our site we send out requests to complete a review via Trustpilot. If you have any questions or anything else you'd like to share with us we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Joshua Stevenson
1 reviews US
The loan was funded without telling me…
The loan was funded without telling me it was approved. It took several days to fund. I got an email stating I had been denied. So I went with another lender. Now I have to wait for all that money to be returned to me so I can send it back. Super pain in the ass. Never using your services again.
Date of experience: December 09, 2023
Hi Joshua, Thank you for taking the time to reach out with your review. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans, and mortgage loans. Our records indicate that you received prequalified rates through Credible.com at the end of November, and according to the information we received from your selected lender, funds have been disbursed. Please reach out to us at the contact information below so we can better understand your situation and help you get in touch with the lender as needed. If you have anything else you’d like to share with us we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Sylvy Galvan de Lucero
1 reviews US
No Help
No hel[ p or guidance throough the process and now being bombarded with emails
Date of experience: November 29, 2023
Hi Sylvy, Thanks for taking the time to reach out with your review. As an online marketplace, we partner with several personal loan lenders so that our users can shop for their best prequalified rates in one place by filling out a single prequalification form. You came to our site, prequalified for rate options, and completed a request with one of our partner lenders in November and following use of our site we send out requests to complete a review via Trustpilot. The emails you have received from other lenders are called denial letters or “adverse action notices.” Some lenders choose to treat a pre-qualification on Credible as an application and send these if they are unable to offer rates. We’ve proactively marked your Credible account as Do Not Contact, and you should have the ability to remove yourself from our partner lenders’ correspondence as well. Additionally, we were unable to locate any customer service contact records. If you have any questions or anything else you’d like to share with us we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Beverly Grant
1 reviews US
Delivery time is awful
Delivery time is awful. I still have not received my order.
Date of experience: September 24, 2023
Hi Beverly, Credible is a marketplace for comparing products and services offered by third party providers and connecting customers to those providers. Once a consumer chooses to request products or services from one of our participating providers, Credible has no control over their delivery of products or services to the customer. If there's anything else you'd like us to know, you may reach us by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm EDT, Friday 9am - 7pm EDT, and Saturday 10am - 6pm EDT.
Sylvester Garcia
1 reviews US
They didn’t specify
I don’t even know/recognize company
Date of experience: October 06, 2023
Hi Sylvester, Thanks for taking the time to reach out with your review. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans. You came to our site, prequalified for rate options, and completed a request with one of our partner lenders in October, and following use of our site we send out requests to complete a review via Trustpilot. We're always trying to improve the Credible experience, and feedback from our customers is one of the best ways for us to learn what we can be doing better. Your feedback will help us provide an even better experience for our future customers. If there's anything else you'd like to share you can call us at 866-540-6005, Monday through Thursday 9am - 9pm EST, Friday 9am - 7pm EST, and Saturday 10am - 6pm EST or you can reach us by email at [email protected].
Sarah
1 reviews US
Long hold times, funding took longer
Long hold times, funding took 10 days longer than initially stated.
Date of experience: October 06, 2023
Hi, Thanks for taking the time to reach out with your review. Credible is a marketplace for comparing prequalified rates with several lenders at once for different products, such a personal loans, student loans and mortgage loans. Our records indicate that you came to our site in September, and completed a loan with one of our partner lenders a few days later. Additionally, we were unable to locate any customer service contact records. If there’s anything else you’d like us to know we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Lisa Zajack
1 reviews US
I ended up with two loans
I ended up with two loans. Why? You duped me with all your nonsense.
Date of experience: October 05, 2023
Hi Lisa, First, thank you for taking time to reach out with your review. We appreciate feedback from our users, and that feedback is an invaluable tool for improving our customer service. Credible is an online marketplace for comparing prequalified rates with several lenders at once for different products, such as personal loans, student loans and student loan refinancing. We partner with 16 personal loan lenders so that our users can shop for their best options, in one place, by filling out a single form. Our records indicate that you received prequalified rates through Credible.com at the end of September, and according to the information we received from your selected lender, funds were disbursed for only 1 loan a few days later. Please reach out to us at the contact information below so we can better understand your situation and help you get in touch with the lender as needed. If you have any questions or anything else you’d like to share with us we can be reached by email at [email protected] and by phone at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ET, and Saturday 10am - 6pm ET.
Go somewhere else….
1 reviews US
I’m a 37 year old licensed professional…
I’m a 37 year old licensed professional with 10 years of undergrad and graduate education combined. In attempting to see rates, credible has said I need a co-signer due to a lack of credit history and inability to pay toward a loan. My experience with credible leaves me feeling like an 18 year old just applying for college loans. I regret trying credible out, as SoFi offered rates immediately and had no issue with my credit history. So, I’d recommend anyone to skip credible, and head somewhere else.
Date of experience: September 10, 2023
Hello, Thank you for taking the time to reach out with your review. We apologize that you did not receive the Credible experience you expected. As an online marketplace, we strive for transparency and accuracy across our platform. There are many different eligibility factors the lenders consider such as education level, credit history, state of residency, and even which school you attended. At Credible we work with many lenders in order to provide the most options available. While we do not have any say in the eligibility requirements, our service allows you to quickly check across all of our lenders with no impact on your credit score. Any credit freezes at the bureau level can also hinder the soft pull from being effective. We would love to learn more about your specific experience. If there's anything else you'd like to share please call us at 866-540-6005, Monday through Thursday 9am - 9pm ET, Friday 9am - 7pm ETT, and Saturday 10am - 6pm ETT or you can reach us by email at [email protected].
Kevin Augustine
1 reviews US
I was pre-qualified for a certain rate…
I was pre-qualified for a certain rate and certain amount. It didn't amount to anywhere close to that.
Date of experience: September 08, 2023
Hi Kevin, Thank you for taking the time to reach out with your review. We apologize to hear that the final loan you closed with the lender did not have the same APR that Credible displayed in our Personal Loans Marketplace Dashboard. While we pride ourselves on the accuracy of the rates that appear on the Credible Personal Loans dashboard, the prequalified rates we display on our site are based on the information you provide in the form, and a soft credit pull only. There are several reasons why the final loan terms your selected lender offers may differ, such as new information they discover when performing a hard credit pull, new information the lender learns when reviewing documents to evaluate your full application, changes in your credit profile from the time of prequal to loan closing, or even changes in the loan amount. We would like to hear more about your experience. Please reach out to us at [email protected] or by phone at 866-540-6005, Monday through Thursday 9 am - 9 pm ET, Friday 9 am - 7 pm ET, and Saturday 10 am - 6 pm ET.
Madhu Dorai
1 reviews CA
Home Insurance nightmare
The good part was online quote was the cheapest I got for home Insurance in Florida. Without any reason my Insurance increased by $200 in less than a month, Deceptive and misleading quotes. I am still waiting for for over a month to get a refund for a cancelled Insurance. Good luck with getting to talk to an agent. There is a phone number to "no where" after making you select numerous options the final answer will be email. Pathetic customer service. Will not advise anyone to go with them and I will never choose them again. I choose them based on my Banks recommendation and looking at online reviews.
Date of experience: July 27, 2023
Contact
About
About Credible’s products
(Notice: Links below lead to Credible’s website(s))
Credible offers users the ability to compare personalized prequalified rates from multiple lenders across multiple products, such as:
- Personal Loans
- Student Loan Refinance
- Private Student Loans
- Insurance
- Home Loans
- Mortgage Refinancing
Credible is different from other marketplaces and other mortgage brokers. Here’s how:
- You’ll receive personalized prequalified rates. With Credible’s lending marketplace, you can fill out a simple, two-minute form, and instantly see which lenders you qualify for and at what rates. These are personalized, prequalified rates based on your credit history.
- Your credit score is not impacted.* Credible performs a soft credit inquiry to provide personalized prequalified rates for the loan products on our site. Soft credit inquiries do not affect your credit score.
- Safe and secure: Your data is encrypted and protected using transport layer security (TLS), the same protocols top banks and financial institutions use. And we don’t share your contact information with lending companies without your permission. Read more about Security at Credible.
Checking prequalified rates with Credible is free and our dashboard allows consumers to see important loan details, including monthly payment and total repayment costs, and sort as they prefer.
Insurance-related services are provided through Credible Insurance, Inc. (CA Lic. # 0M90597), VA: Credible Insurance Agency, Inc., MN SOS: Credible Cover, Inc.. All loan and mortgage-related services are provided through Credible Operations, Inc., NMLS # 1681276. www.nmlsconsumeraccess.org. Not available in all states.
*Checking rates on Credible will not impact your credit score. If you close a loan, your chosen provider or ultimate lender may perform a hard credit pull that may impact your credit score prior to loan closing (timing varies by provider).