The Good: - Very fast process in the beginning. - Very fast approval process. - Available pretty late in the evening and open to text messages. - Company seems to be okay but employees are questionable. The Bad: - Sold my loan before the first payment was made. - Had to resubmit many documents multiple times. - Closing was delayed due to proving there was a $30 wire fee. - Closing costs were way higher than I was told. - Pushed me to close fast. Felt like a car salesman pushing me. Billy Dugan was a pleasure to work with at first until midway through the process. He became very pushy and rude as began telling me he does many loans per day. He stopped responding to messages towards the end of the process because he got all the use he needed out of me. Someone else stepped in and actually saved the loan because I was about to pull out of the process. Christina Glock was very pleasant to work with. Conclusion: I don't think I would recommend Homebridge to anyone unless you just don't want to be face to face with the lender through the process. I made my payment to Homebridge before my loan was sold and my payment still hasn't posted 2 months in. I was told it would be automatically transferred to the new mortgage holder. **UPDATE 9/30/19** I have sent the requested information and *crickets*. So the customer service is just as bad.