N
Nic
US
Review
Review of Credible
N
Nic
US
Nov 17, 2021
Loan term/rate inconsistencies
The credible system did not align with the loan services I chose. The rate and term I selected and “continued” with on credible was not what the loan servicer had on their site. Because of credible showing me a different rate and term I chose a hard credit pull. After this, the loan servicer ended up helping me after 4 attempts at having credible help. Credible “transferred” me to no one, hung up on me, said they would call me back, and never found an answer. Thankfully the loan provider had good customer service where credible does not.
Receipt photo:
Date of experiance: Nov 17, 2021