Good afternoon, I received a reply that i was going to get contacted and yet I have not received any calls. As of today we are in terrible risk of losing our escrow deposit which are all of our saving. Please HELP! Good afternoon, It has being a month since we start the process for a Mortgage with the Woodbridge Branch, so far I can say it has being one of the worst month of my life and as of today we still have no signs of progress or updates from the branch. Due to the slowness of the process we had to request multiple extensions to the contract, this extensions end up affecting us financially since we lose a credit we had agreed before from the seller. Our perceptions from the HomeBridge team is that they are trying to make any excuse to not give us the clear to close. We have being very diligent providing all documentation request and either they just don’t review the information or request something more. Our processor told us that after receiving the information it takes 48 hours for her to review, since we got the approval with condition on June 4th we have being back and forth with our processor delaying the process every day a little bit more. A few days ago the Area Manager intervene and told us to contact him directly with any questions, this was done in a very unprofessional email to all the parties involve requesting to not ask questions or conditions to our processor. Not sure if this review will help my case or it will put it to the bottom of the open cases they have on that branch. At this point we are very desperate and this whole process have being the opposite of HomeBridge core values and mission. Mission: The experience has NOT being simple at all, neither easy and the “trusted Experts” are not committed at all neither. Core Values: The customer experience has not being their priority since we are treated with no respect at all.