R
Robin G
US
Review
Review of Better
R
Robin G
US
Oct 24, 2020
Excellent rate; happy it's closed; refer with caution
The refi rate was excellent and the application process was very easy. The team response time was excellent in the early days, but for whatever reason, the gaps in communication became wider. I had to have my rate extended twice and I ended up making an additional monthly payment on my existing loan because the team failed to respond to my title company's request in a timely fashion. I can say that I'm happy now that the refi has closed, but I would refer with caution. I would just encourage anyone that once they begin the process to be persistent and don't be afraid to tell them if you're unhappy.
Receipt photo:
Date of experiance: Oct 24, 2020