Bhanu Jaiswal
US
Review
Review of Better
Bhanu Jaiswal
US
Oct 28, 2020
Extremely inefficient and hopeless processing expert
They have a nice digital platform which was a great experience. However my below average rating can be attributed to just one person who was our mortgage processing expert. She lacked basic training and common sense to be able to listen to and comprehend simple questions and requests. We needed a couple of days adjustment to our closing date but she could not act on that simple request. She kept responding with puzzles and technical jargon and lastly gave us false information which led to lots of hiccups on the day of closing which anyways was delayed. That whole experience with her was extremely frustrating, annoying and stressful. If their processing experts lack such basic training and basic concepts of customer service, I am afraid I am never ever going back to Better.com
Receipt photo:
Date of experiance: Oct 28, 2020