Better.com personnel were great throughout the process of getting my loan. Their webpage layout and their technique of meting out document requirements is where the company requires some work. A full list of required documents should have been provided up front. I was challenged to pull together documents as they were requested instead of knowing from the very beginning of the loan application process. Also, I live overseas and could not put International numbers in my profile or provide them for employment confirmation. I was told by on of the Loan Processors 3 weeks into the application process that they cannot call overseas numbers... that is unacceptable in 2020. You also cannot free text in some fields when setting up a profile or providing contact information, so either you put in incorrect info to complete a section or you cannot continue. I provided a sizable amount of asset verification (Stocks, mutual funds, multiple properties, and Checking-Savings accounts) and the only thing listed in my Asset profile was a fifth of my actual worth. It did not even list what asset the dollar amount was associated with. I hope that is not the information that was provided to the Underwriter. It could have scuttled the whole month long project to get the loan approved. If not for the responsiveness of the Better.com employees to assist and address issues during the loan process, I am certain I would have found a different lender and missed my closing date.