Ordinarily this would be a glowing review. It can't be a glowing review today. Back in June or July a couple of things happened to me one of them was that I got sick with this here virus and the next thing was that my partner died from Covid19. I had been in touch with my mortgage company early about another matter and of course they were very helpful. I was given the information about the Care's program and how it could help me with my mortgage during these times. I was given the opportunity to be in forbearance until I could get back on my feet again. I was also given info on the options that I could be considered for once this hardship is ended. I've been getting letters from Hombridge that don't match my situation. The first letter was for military persons and I was told to ignore that one. I get a letter the other day from homebridge telling me that I did not qualify for a disaster relief. I never applied for disaster relief. I have been told that once I came out of forbearance then I could be considered for a partial claim. The letter that I got telling me that I was not eligible for disaster relief does not mention covid19 or the cares act anywhere. I called Homebridge on September 17th and September 18th and I was told that this letter is a denial for me to receive partial claim assistance. The letter does not say anything about partial claim or covid-19 or the CARES ACT. I'm on the phone now awith Chelsea and I'm being told that they have mailed a letter today that informs me that I am not qualified for partial claim because I previously received one. I don't recall that because I didn't know what a partial claim is before now. Oh my goodness! I think I've been hung up on. I keep saying hello and no response. I've been on the phone for 45 minutes. She couldn't even read the letter that is supposed to be for today. I asked her to read what it says and she put me on hold to find someone and she didn't come back. Phone just hung up. I'm worried. I have heard stories about people losing their home because of these kinds of communication problems. I feel helpless. I need help. President Trump and administration said the mortgage companies would understand and be helpful. I feel like I am gonna lose because this is a mess.