If I could do zero stars...I WOULD! Homebridge is a joke. I have been waiting for a refund for an overpayment for 14 business days. I was told it would be done in 10. I have called Homebridge about 12 times only to be hung up on after being put on hold. Don't waste your time, GO ELSEWHERE! I submitted a ticket for a refund on 10/2, was told it would be processed and I would receive a check in 10 business days. Didn't happen, turns out the incorrect ticket was submitted after I was told by a supervisor it would be expedited. She was expediting the wrong ticket. I called back asking for a status update, that's when I was told they submitted the wrong ticket to they would have to submit a new one and get an ACH deposit to my account. I was promised it would be completed in 24 hours. 24 hours came and went. I'm still waiting and when I called to get an update I was told they don't do ACH deposits I would be receiving a check. I cannot make this stuff up... this place is awful and would definitely not recommend if you appreciate decent customer service and knowledgeable staff. They don't have either!! Waiting from October 2nd to October 22 (and still have an open ticket) for an overpayment refund is ridiculous! UNACCEPTABLE.