HomeBridge is leaving a terrible impression on myself and other parties involved with the closing of my home. For weeks, the closing attorney's firm has been trying to reach out to obtain a Payoff Statement. I signed an authorization form allowing them to do so. My closing attorney emailed the request and offered to have the Payoff statement faxed or emailed back. The customer service representatives told my closing attorney that they have no authorization to release the statement. When I spoke to the customer service representatives, the rep first said that the request couldn't be found. Then, she said the request was found but it wasn't specified how the closing attorney wants the document sent to them. Upon further review, she found the fax number and (obviously) the email to respond to since the request was made via email. Nevertheless, I had to get involved and send the Payoff Statement myself. Now yesterday, I spent 2 hours being transferred over and over for one simple request: "Please put a stop payment on my property taxes due this month." I went through the proper prompts to get a hold of the tax department. I was cold transferred to "Ms. Hall - ID# 485886" who promised not to cold transfer me and that's exactly what she did after a 30-minute hold. Then I spoke to "Charlene - ID# 0192" who refused to get me a supervisor and then proceeded to hang up on me. Each time I called back last night, customer service reps hung up immediately almost as if they have a long phone queue to clear quickly. This service is terrible . . .